Pattaya unveils smart app for public complaints
Pattaya is embracing digital innovation in a bid to transform how locals report and track city issues. Deputy Mayor Wutthisak Rermkijakarn this week welcomed representatives from CTC Managed Services Co., Ltd., who pitched a cutting-edge online complaint management system aimed at revolutionising the way the city interacts with its residents.
The proposed platform will allow citizens to submit complaints online, track them in real time, and categorise issues for quicker, more accurate responses, said Wutthisak.
“The system will streamline communication between the public and local government, enhancing service efficiency and ensuring faster resolution of problems.”
One of the standout features is the integration of the current 1337 hotline into the system, providing a seamless bridge between phone and digital reporting.
Officials say this will drastically cut down on bureaucratic delays and improve transparency in how complaints are handled.
To further boost public engagement and safety, Pattaya officials are also proposing a mobile app called “Alert.”
The app would act as an emergency notification tool, sending real-time alerts to citizens in the event of disasters or urgent incidents. Officials say the app could become a vital tool in crisis management, allowing residents to receive life-saving information instantly.
“The ‘Alert’ app would ensure timely responses during emergencies, helping keep our community safe and well-informed,” officials explained.
The initiative is part of Pattaya’s broader push for smart city development. By adopting digital platforms and encouraging public-private partnerships, the city aims to increase efficiency, responsiveness, and accessibility in public service delivery, reported Pattaya Mail.
“Welcoming proposals from the private sector is a step forward in modernising our systems and ensuring a sustainable urban future,” Wutthisak added.
As Pattaya prepares to roll out these innovations, residents can look forward to a more connected, responsive, and transparent local government.
In similar news, the Thai Cabinet has approved a 370 million baht budget to improve early warning systems following public criticism after Myanmar’s recent earthquake. Many Thais, experiencing their first quake, were left unprepared and unaware of safety protocols. Few received official SMS alerts, prompting concern over the system’s limited effectiveness.
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