passengers
- Thailand News
Thailand airports boost biometrics for faster service times
The Airports of Thailand (AoT) is enhancing its biometric identification systems to expedite service times at airports. Yesterday, January 8, AoT Director Kerati Kijmanawat confirmed that this system has been implemented at six major international airports managed by AoT, including Suvarnabhumi, Don Mueang, Chiang Mai, Phuket, Mae Fah Luang Chiang Rai, and Hat Yai. However, the system currently does not…
- Thailand News
Thai airports to launch biometric ID system this November
Six major Thai airports will introduce an automated biometric identification system using facial recognition technology later this year, allowing passengers to present their physical ID only once during their journey. This system, set to launch for domestic passengers on November 1 and for international passengers on December 1, will be operated by the Airport Authority of Thailand. Kirati Kitmanawat, the…
- Automotive
Why boarding is on the left side of the plane
Ever wondered why you always board a plane from the left side? This seemingly trivial detail is actually steeped in aviation tradition and practicality. As you step onto the aircraft, you’re participating in a practice that dates back to the early days of flying, when aviation pioneers established conventions that continue to shape modern air travel. By delving into the…
- Tourism News
Suvarnabhumi Airport to handle 80 million passengers yearly by 2031
Airports of Thailand (AoT) announced ambitious plans to upgrade Suvarnabhumi International Airport in a bid to accommodate 80 million passengers annually by 2031. AoT President Kerati Kijmanawat stated yesterday, August 28, that the agency is revising its master plan to expand the airport’s capacity over the next decade. This move aligns with the government’s goal to see Suvarnabhumi Airport rank…
- Aviation News
Thai Lion Air expands fleet, aims for 7 million passengers
Thai Lion Air is expanding its fleet and reinstating routes in response to rising tourism demand, aiming for 6-7 million passengers and achieving its first post-pandemic profit. Thai Lion Air chief Nuntaporn Komonsittivate made known that domestic and international routes have recovered by 60%, supported by an increase in operational jets to 20 from 11 in recent years. The average…
- Thailand News
Thailand’s longest train tunnel shut after passenger dust complaints
Thailand’s longest train tunnel has been temporarily closed by the State Railway of Thailand (SRT) just after its inauguration due to passenger complaints about thick dust inside. The chief of the SRT governor’s office, Ekarat Sri-arayanpong, reported that passengers on northeast-bound trains experienced discomfort from dust while passing through the Pha Sadet tunnel in Saraburi province. As a result, the…
- Thailand News
Purple Line power surge: Bangkok’s MRT sees ridership spike
The MRT Purple Line in Bangkok experienced an unprecedented surge in ridership, with over 86,000 passengers using the service late last month. This significant milestone, achieved on June 28, is attributed to the integration with a new bus terminal. The Acting Governor of the Mass Rapid Transit Authority (MRTA), Witthaya Phanmongkol explained today, July 8, that the significant increase in…
- Thailand News
Thailand allocates 15.3 billion baht for VIP aircraft and helicopters
The 2025 budget bill outlines the allocation of 12 billion baht for a new VIP aircraft and 3.3 billion baht for two mid-sized helicopters designated for important passengers. These additions aim to bolster the Royal Thai Air Force’s (RTAF) capabilities in supporting various training programs and other essential activities. Intended to replace the ageing Airbus 304 scheduled for decommissioning in…
- Thailand News
Thailand’s airports hit new highs as passenger numbers increase
Thailand’s six international airports, operated by Airports of Thailand (AOT), witnessed a record-breaking influx of passengers in the first five months of 2024. Transport Minister Suriya Juangroongruangkit announced a whopping 52.16 million travellers, marking a 20.28% rise compared to the same period last year. AOT manages six key airports: Suvarnabhumi, Don Mueang, Chiang Mai, Mae Fah Luang, Phuket, and Hat…
- Thailand News
Eight-figure payouts loom for Singapore Airlines injured passengers
Passengers with severe injuries from the terrifying Singapore Airlines flight turbulence could be in line for eight-figure compensation, says top lawyer. Following the extreme turbulence encountered by Singapore Airlines Flight SQ321 this week, passengers with spinal and brain injuries might seek massive payouts, with one legal expert suggesting claims could reach easily into seven and sometimes eight-figure sums. Peter Neenan,…
- Thailand News
Air India Express cabin crew shortage due to sudden sick leave
To tackle the turbulence caused by an unexpected sick call from a portion of its cabin crew, Air India Express has launched proactive initiatives, ensuring minimal disruption for affected passengers. Last night’s operational hiccup led the airline to swiftly rearrange flight schedules and explore diverse solutions, all aimed at easing the inconvenience experienced by its travellers. In a statement today,…
- Thailand News
Cabin crew reveals top three seats to avoid in economy class
In recent guidance, an airline cabin crew member has identified the three worst seats in the economy class and advised passengers to avoid them if possible. When booking flights, especially in economy class, passengers often seek the best available comfort within the constraints of their budget. The advice from the cabin crew member aims to enhance passenger comfort by steering…
- Thailand News
State Railway of Thailand’s renovation project for accessibility
In a significant move towards inclusivity, the State Railway of Thailand (SRT) has embarked on a renovation project for 10 of its passenger carriages. The initiative is aimed at making the carriages more accessible for individuals with disabilities, according to Aekkarat Sriarayanpong, head of the SRT governor’s office. The carriages undergoing renovation are second-class vehicles put into service in 2012.…
- Thailand News
Bangkok taxi driver detained for sexually assaulting passenger
A Bangkok taxi driver has been arrested for sexually assaulting a passenger under the guise of a secluded location. On Thursday, March 14, the taxi driver, Thanadol, from Non Sung district, Nakhon Ratchasima province, was apprehended by metropolitan police officers following a warrant issued by the Min Buri Criminal Court. The incident occurred during the early hours of March 14…
- Thailand News
Malaysian e-hailing driver receives surprise panties gift from Thai woman
A Malaysian e-hailing driver found himself in for a wild surprise after a recent passenger encounter which ended with him receiving a pair of panties from a Thai woman. Shared on the Facebook group, Drivers and Passengers Chinese Language Platform, the unnamed driver recounted his encounter with a group of lively Thai women. Amidst their banter, the driver found himself…
- World News
Optical illusion on plane goes viral as passenger shares baffling photo
A passenger’s perplexing experience aboard an aeroplane, where a seemingly vigilant gaze from the seat in front turned out to be a mere optical illusion, has gone viral, captivating social media users and generating widespread amusement. Kisha Kitchen, while travelling by plane, noticed something peculiar about the passenger seated ahead on the right. It appeared as though she was being…
- Thailand News
AirAsia X expansion sparks unprecedented growth
AirAsia X soared to new heights, carrying a staggering 890,289 passengers in the fourth quarter of 2023, experiencing a 2.6-fold increase year-on-year. Passenger Load Factor (PLF) has risen to 82%, a remarkable three-percentage-point surge. The surge comes on the heels of an impressive 2.5-fold increase in seat capacity, making it a clear winner in the aviation race. During the quarter…
- Thailand News
Hot coffee spill burns passenger on Thai Airways flight
A passenger aboard a Thai Airways flight suffered burns on December 8 when hot coffee was accidentally spilled on him. The man, who recounted the incident on social media, noted that the flight attendant had poured several hot drinks at once and was handing them out to passengers when the accident occurred. As he was seated in the middle, a…
- Thailand News
Thai Airways resolves seating dispute following passenger complaint
The Civil Aviation Authority of Thailand (CAAT) convened with Thai Airways International Public Co. Ltd. yesterday, December 8 following a passenger’s complaint that surfaced on social media. The disgruntled passenger had purchased a business-class ticket but was seated in the economy class. An ensuing investigation revealed that Thai Airways had restructured its business model, replacing Thai Smile flights with continuous flights…
- Thailand News
Shocking stop: Thai Smile Buses Co., face backlash as passengers left stranded
The Thai Smile Bus Company faced a barrage of criticism as their electric buses ground to a halt, leaving passengers stranded and services disrupted. The uproar prompted an investigation into the sudden cessation of operations, revealing a deep-seated issue affecting the company’s ability to provide a reliable service. The Corporate Communications Department of Thai Smile Bus Company Limited officially addressed…
- Thailand News
Sky’s the limit: Nine new airlines on board for Thailand aviation recovery
The Civil Aviation Authority of Thailand (CAAT) announced the registration of nine new airlines to bolster the aviation industry’s recovery. The authority remains confident that passenger traffic will reach 127 million this year, forecasting a significant recovery this year. The Director of the Civil Aviation Authority of Thailand, Suttipong Kongpool, stated that Thailand’s aviation industry is on a steady path…
- Thailand News
Powering up the tracks: Red Line operator urged to spark commuter surge with enhanced feeder network
Red Line operator SRT Electrified Train Co was asked by the Transport Ministry to enhance its feeder network to drive an increase in the number of rail passengers within Bangkok. Surapong Piyachote, the Deputy Transport Minister, explained that the SRT Electrified Train Co, in conjunction with the Department of Rail Transport, has charted out plans for an integrated feeder network…
- Thailand News
Smooth sailing: Suvarnabhumi Airport’s snazzy channels promise swift boarding for foreign jet-setters
Foreign passengers will soon experience expedited boarding at Suvarnabhumi International Airport, thanks to the introduction of automatic channels set to go live next month. The move aims to ease congestion at the airport, allowing for a smoother transit experience for travellers. Currently, the automatic processing at Suvarnabhumi is limited to travellers holding Thai, Hong Kong or Singaporean passports, as relayed…
- Thailand News
Flight flab: Thai airlines weigh in on passenger pounds
Several airlines have introduced weight checks for passengers and their luggage before boarding to calculate standard and average passenger weight. This passenger weigh-in measure, initiated today, allows airlines to distribute weight more effectively on international flights, thus reducing fuel usage. Foreign airlines have implemented the passenger weigh-in rule to investigate and calculate standard and average passenger weight. The collected data…
- Transport News
Passenger criticises air hostess over luggage assistance refusal
[An UPDATE to this story paints a different perspective to the original confrontation with the air hostess over the passenger’s luggage.] An incident occurred yesterday when a woman took to social media to criticise an air hostess for refusing to assist her with her luggage. The woman, who was on a VietJet airline flight, lamented the poor service and asked…
- Business News
Airport capacity at Suvarnabhumi to increase with new terminal and tech upgrades
Influential airport operator, Airports of Thailand (AoT), is set to inaugurate a new satellite passenger terminal at the famed Suvarnabhumi Airport come this September. This addition is expected to bolster the airport’s passenger handling capacity significantly, managing an impressive 15 million extra passengers annually, which effectively raises the total capacity to a staggering 60 million per annum, revealed AoT’s president.…
- Transport News
Pink Line monorail preps for safety tests ahead of free trial run
Pink Line monorail project safety measures are currently being assessed through initial test runs. According to a spokesperson from Northern Bangkok Monorail (NBM), following this evaluation, a complimentary trial run for the public is set to be initiated. The board director of NBM, Surapong Laoha-Unya, oversees the concessionaire of the Pink Line monorail which operates on the Khae Rai-Min Buri…
- Thailand News
Yellow Line monorail trial attracts 80,000 passengers, plans expansion
Nearly 80,000 passengers took advantage of the Yellow Line’s trial run over the weekend, as the Department of Rail Transport (DRT) plans to extend the trial to all 23 stations by mid-month. Pichet Kunadhamraks, the DRT’s director-general, stated that the current trial run includes 13 stations from Hua Mak to Samrong. Pichet noted that a large number of people participated…
- Hot News
Passengers at Bangkok’s main train terminal to get help from new robots
Passengers at Bangkok’s Krung Thep Aphiwat Train Terminal will be getting help from new service robots. The massive train station, formerly known as Bang Sue Grand Station, will feature six robots which can communicate in English, Thai and Chinese. The robots can guide passengers to certain locations in the train station such as the food centre, ticket booths, and taxis.…
- Tourism News
Half a million travellers passed through Suvarnabhumi Airport during Songkran
During the Songkran holiday, the number of travellers passing through Suvarnabhumi Airport (BKK) more than doubled. Between April 9 to 18, the main airport saw 585,100 people, a 119% increase compared to 2021 (when there was very little international travel). Some million passengers were expected to pass through the country’s 6 Airports and Thailand airport turnstiles during Songkran. The numbers…
