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The transformation of Thai hotels under the ‘new normal’ – CBRE

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The transformation of Thai hotels under the ‘new normal’ – CBRE | Thaiger
PHOTO: Four Seasons Hotel Koh Samui - The Telegraph

The full impact from Covid-19 could be prolonged, even after the actual virus is finally brought under control. CBRE, an international property consultant, expects Thailand’s hotel industry will undergo inevitable changes as part of the ‘new normal’. A new report says there will be an added emphasis on hygiene, a redefined restaurant concept, new partnerships and design alterations in line with the new global Covid era.

Atakawee Choosang, Head of Capital Market – CBRE Hotels, Thailand says that the hospitality sector is now seeing both subtle and substantial changes.

“With a sharp reduction in international visitors, the hotel sector took one of the hardest hits across the real estate industry during Covid-19. We see many hotel developers and owners of large hotels in Thailand, reliant on international inbound, temporarily shutting their respective hotel businesses as they are not able to be profitable even with the current shift towards domestic tourism. Owners across the board are trying to regain guests’ confidence with accredited hygiene standards.”

“The hotel asset type, in some ways should reflect a ‘second home’ on the road either in the short or long term, and while the common public space is easing up on its protocols, hotels will continue to have the highest standard of hygiene and cleanliness possible to build confidence with the guests.”

To improve hotel performance in the short-term, hotel owners in Thailand are focusing on reassuring guests of their virus-free hotels by implementing new safety protocols like Covid-19 control and prevention training for hotel staff following the Ministry of Public Health guidelines, and acquiring a series of ISO certifications and SHA from the Amazing Thailand Safety and Health Administration.

The transformation of Thai hotels under the ‘new normal’ - CBRE | News by Thaiger

In the long-run, partnerships with travel platforms like travel agencies, tourism offices, airlines and tourist destinations will be crucial for business survival and growth. Medical tourism, wellness-certified hotel, and potential hotel-hospital alliances can play a significant role in recovering the hotel market and become a significant driver in future hotel concepts as Thailand already has, by nature, a strong and welcoming hospitality culture catering to the world’s ageing population.

“With public health at the forefront, Thailand has the potential to solidify its status as one of the front-runners in the medical industry. Thailand is one of the most successful countries in the world to battle the virus outbreak, in a short period of time the infected cases has visually decreased and the number of fatalities are at a minimum. Hotel developers may see this as an opportunity to target medical tourism visitors that, despite the recent slowdown, has been on the rise since 2016.”

In terms of hotel food and beverage, the social-distancing policy has altered the hotel-dining experience, especially in terms of the seating and spatial configuration. The shortage of dine-in customers during the past few months has driven many hotel restaurants to compete with standalone eateries by offering food delivery services to drive additional revenue. Since the lockdown restriction has lifted, the new hotel dine-in experience has adopted additional safety requirements like physical-distancing by table, but also a higher standard of food handling and preparation, and potentially new dining concepts to cater towards smaller group sizes but in higher quantities.

Changes from a hotel development and services standpoint are also in the pipeline for to restore the guests’ confidence, firstly by accommodating essential workers, primarily business executives, government officials and investors, who are among the first groups to be permitted to travel, with new facilities to support remote meetings directly from the hotels with in-room Zoom or similar applications.

“Hotel management will likely continue its common area management… daily disinfection of the lobby, installation of air filtration, temperature scans, and hand sanitisers and alcohol-based sprays.”

“Full-scale touchless technology, digital keys, digital check-in, and potentially ultraviolet and other unobtrusive virus-killing technologies could become the norm at branded and upscale to luxury hotels.”

“Regardless of positioning, hotels will need to strive for a symbiotic balance to support layout usability and a clear, harmonised health and safety protocol standard to be applied to every part of the hotel. It’s all about rebuilding the level of trust.”

The transformation of Thai hotels under the ‘new normal’ - CBRE | News by Thaiger

PHOTO: Atakawee Choosang, Head of Capital Market – CBRE Hotels, Thailand

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3 Comments

3 Comments

  1. Avatar

    Toby Andrews

    Tuesday, July 7, 2020 at 11:46 am

    The new normal will be empty hotels.

    • Avatar

      Alan

      Tuesday, July 7, 2020 at 2:30 pm

      Agreed and this will come about due to the higher charges in place to cover these new ‘initiatives’

  2. Avatar

    Reg Benson

    Tuesday, July 7, 2020 at 6:56 pm

    These changes seem completely out of step with what I’m hearing from people. First of all, while tourists want a more hygienic environment in the hotel, this is only one aspect of the experience that they will be expecting while traveling abroad. The idea that they would be prepared to go through what they’ve gone through in the last three months, on a permanent basis, along with the charge in terms of higher prices with flights, hotels, and the added intrusion into their privacy while on holiday, is utterly ludicrous. As people of said above, this will all result in an empty hotels. Better that they focus on ways to make sure that the guests and the staff are virus free when they arrive and then provide as normal an environment for them to relax while there, I mean the guests, as is humanly possible. Anything less and, as I said above, they will have empty hotels.

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Hotel blog suggests Phuket should push ahead with July reopening despite Covid surge

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Hotel blog suggests Phuket should push ahead with July reopening despite Covid surge | Thaiger
PHOTO: Hotels and other tourism business are hoping the July 1st reopening goal can still be achieved.

A hotel information blog is claiming that, despite growing Covid-19 numbers, Phuket should stick to its schedule in reopening to travellers without quarantine in July. That’s only 2 and a half months away.

In an interview with the Director of Travel and Tourism Consulting at GlobalData, they stressed that while it is crucial to reign in the spread of Covid-19 and the B117 strain now manacing Thailand, the risk must not overshadow the need teo push forward with vaccinations and the march towards eliminating the quarantine by July in order to save the tourism industry and all those dependent on it.

“The Phuket pilot program is essential in creating a path towards economic recovery for Thailand, a country heavily dependent on tourism. More than 17% of Thailand’s gross domestic product is attributed to tourism and the Covid-19 pandemic has lead to the worst economic free-fall in over 20 years”

The blog acknowledges the inherent risk and possible appearance of foolishness to prioritise the plans to reopen and carry on with the same rollout schedule. But they urge Thai authorities to consider that July 1 is still 2 and a half months away, leaving ample time to recover and make progress towards the approaching Phuket reopening. A vital aspect of the reopening plan lies in vaccinating over 70% of Phuket’s provincial residents, a sizable task, but one that brings great benefit with or without the scheduled reopening.

“Pushing ahead to achieve this goal puts Phuket on track to welcome back tourists, perhaps in a “bio-bubble”, and restart the economy. The economy is desperate with household debt growing, pushing the government to enact emergency decrees to provide relief. These households need the return of tourism and the influx of cash international tourists will bring.”

The blog hopes that Thai authorities can balance the necessary Covid-19 safety measures in Phuket to protect the Thai population with the economic need to bring back tourism. They believe that with sufficient measures in place, vaccinated locals could welcome vaccinated international tourists back to Phuket reopening safely in July.

SOURCE: Hotel News Resource

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Chon Buri

Chon Buri adds 99 new Covid-19 infections today

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Chon Buri adds 99 new Covid-19 infections today | Thaiger
FILE PHOTO: Covid-19 cases continue to be identified from entertainment venues across Thailand.

The Chon Buri Covid-19 cluster is spreading with the Chon Buri Provincial Public Health Office confirming 99 new cases today. The province, which contains Pattaya, seems to be following a growing infection trend. The Pattaya area saw 47 new cases, and Mueang Chon Buri had 41 cases, with other districts having less than 5 each. 2 people infected with Covid-19 were brought from outside Chon Buri for treatment locally. The new cases bring the total number of Covid-19 infections in the province up to 710 people.

While infections are on the rise, officials advise that the numbers are not showing a severe or exponential increase and are in line with daily averages. They say the growing numbers are more likely due to “diligent testing throughout the community”, especially in nightlife venues and popular entertainment districts. 984 cautionary tests were administered today along with 342 people suspected to have been in close contact with Covid-19 infected people.

Within the new infections, 41 people are still being investigated to find the source of the virus, while 29 people were family members or close contacts of other infected people.

The sources of new infections are…

  • PATTAYA
    • 3 infections at The Box 69 Pattaya
    • 3 infections at Cetus Pattaya
    • 3 infections at Garden 168
    • 1 infection at Bone Pattaya
    • 1 infection at Insomnia Pattaya
  • OTHER AREAS IN CHON BURI
    • 5 infections at Flintstone’s Pub in Meung Chon Buri, the source of 137 cases total.
    • 4 infections at Infinity Siracha
    • 3 infections at 2.7 Replay Bang Saen
  • FROM OUTSIDE CHON BURI
    • 4 infections at Entertainment venues in Bangkok

SOURCE: The Pattaya News

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Coronavirus (Covid-19)

Northern Thai provinces starting Covid restrictions as 3rd wave spreads

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Northern Thai provinces starting Covid restrictions as 3rd wave spreads | Thaiger
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Thailand’s northern provinces are starting to impose more self-quarantines or travel restrictions to combat the recent Covid-19 outbreak that has spread quickly throughout northern Thailand. Phichit and Lampang provinces are the latest in northern Thailand to impose a variety of covid-19 restrictions on people entering.

A Thailand Interior Ministry told Chiang Rai Times that the longer list emphasises the seriousness of the 3rd wave of the coronavirus. The new wave originated in nightlife venues in Bangkok and has spread to 74 out of Thailand’s 77 provinces, as of yesterday. Health inspectors believe the new and more contagious UK strain of Covid-19, named B117, arrived in Thailand from Cambodia through migrants.

But as the CCSA has largely placed restrictions in the hands of each provincial government, many are confused about what guidelines they must follow upon entering certain provinces. Northern Thailand’s Lampang province, for example, orders visitors from Bangkok, Nonthaburi, Pathum Thani, Samut Prakan, Nakhon Pathom and Chiang Mai to report immediately to local health authorities or officials, but it does not require them to undergo quarantine for 2 weeks if test results are negative.

Visitors are advised to check updated information at moicovid.com as the rules are different in each province. So far, 42 provinces have imposed self-quarantine. Phichit, Lampang and Ubon Ratchathani were the latest to join 39 other provinces imposing a variety of restrictions on people entering their provinces.

Visitors to the website posted multiple questions, mostly on whether they needed to be quarantined.

Provinces that impose self-quarantine or other requirements on travellers:

NORTH

  • Chiang Mai
  • Kamphaeng Phet
  • Lampang
  • Lamphun
  • Nan
  • Phayao
  • Phetchabun
  • Phichit
  • Phitsanulok
  • Phrae
  • Tak
  • Uttaradit

NORTHEAST

  • Amnat Charoen
  • Bung Kan
  • Buri Ram
  • Chaiyaphum
  • Khon Kaen
  • Maha Sarakham
  • Mukdahan
  • Nakhon Phanom
  • Nakhon Ratchasima
  • Nong Bua Lam Phu
  • Nong Khai
  • Sakon Nakhon
  • Ubon Ratchathani
  • Udon Thani
  • Yasothon

CENTAL AND EAST

  • Chai Nat
  • Lop Buri
  • Nakhon Sawan
  • Sa Kaeo
  • Saraburi
  • Sing Buri
  • Uthai Thani

SOUTH

  • Chumphon
  • Narathiwat
  • Pattani
  • Phangnga
  • Ranong
  • Satun
  • Songkhla
  • Trang

SOURCE: Chiang Rai Times

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