Bangkok Bank’s new minimum balance rule faces criticism online
Bangkok Bank’s e-Savings customers are facing new limits on withdrawals and transfers from April 9, after the bank introduced a 2,000 baht minimum balance rule that has already prompted online criticism.
The bank said the change applies to its e-Savings account, an online-only savings account without a passbook.
Under the new conditions, customers will be blocked from withdrawing, transferring, or making any other outgoing transaction if it would push the balance below 2,000 baht, the bank said, although two exceptions apply.
First, automatic payments you have already authorised, such as water and power bills, telephone bills, loan repayments or Bangkok Bank credit card payments, can still be deducted even if your balance falls below 2,000 baht. Second, customers can withdraw funds to close the account, but only at a bank branch.
The bank added that, to ensure continued use of the e-Savings product, customers should check their remaining balance before making transactions.
It advised customers that they can deposit or transfer funds into the account to ensure there is sufficient money for transactions and to maintain the 2,000 baht minimum balance in line with the product conditions.
Following the announcement, social media users posted a series of reactions. Some users said closing the account would be the simplest option, while others said they had stopped using the bank long ago.
DailyNews reported that comments also questioned the timing ahead of Songkran and criticised the minimum-balance rule as unfair to lower-income customers, with one noting that even 100 baht matters.
One particular comment said, “They’ll come out with an excuse later, and people will just forget, because you can’t do anything about it as usual, same old routine.”
In a separate development, Bangkok Bank is targeting high-net-worth clients with a new travel card and an assets-first credit card strategy, focusing on customers with at least 10 million baht in assets under management (AUM).
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