Chon Buri resort owner assaults guest over room policy (video)

A resort owner has come under fire for physically assaulting a customer following a disagreement over room occupancy and refund requests. The incident, which took place in Chon Buri yesterday, was captured on video and posted on the Facebook page Social Hunter 2022. The video shows the resort owner attacking the customer after a heated argument.

Two customers initially checked into the resort, with a third friend arriving later. The resort owner insisted on a strict two-person per-room policy and refused to allow the additional friend to stay.

When the customers requested a refund and expressed their intention to leave, the situation escalated. The resort owner not only denied the refund but also became physically aggressive.

In the video, the resort owner can be seen approaching and punching the friend of the person filming. He then adopts a boxing stance, ready to continue the confrontation.

The person filming questions why the owner is attacking their friend who has not even stayed in the room yet. The resort owner responds by kicking the person filming, causing their phone to fall to the ground.

The Facebook post sparked a flurry of reactions, with many people weighing in on the situation. Some commenters were hesitant to take sides, citing a lack of context.

Resort boxer

One comment suggested that if the friend was only visiting and not staying overnight, it shouldn’t have been a problem. They proposed that an additional charge could be applied for an extra guest if necessary.

“If they are just visiting and not staying overnight, a small fee could resolve the issue. It’s a common practice in many places.”

Another commenter shared their experience with hotel policies, noting that some hotels allow visitors but require prior notification.

“Most hotels I’ve stayed at ask how many people will be staying. If someone is just visiting, you should inform the hotel in advance. But if they are staying overnight, an extra charge is expected.”

This person also pointed out that the video does not clarify how long the customers had been checked in or if they had already paid for their stay.

Some comments criticised the resort owner’s aggressive behaviour and suggested that a more diplomatic approach would have been better.

“The resort owner was too hot-headed. A conversation could have easily resolved the issue.”

“The owner should be more cautious. Such aggression could lead to serious consequences.”

There were also comments accusing the customers of trying to take advantage of the situation by sneaking in an extra guest without paying for another room, reported KhaoSod.

“The customers are at fault for trying to game the system by only booking for two people and then bringing in a third. The owner had every right to enforce the policy.”