Thai Airways defends in-flight catering following Facebook complaint

PHOTO: Thai Airways

Thailand’s national airline has defended its meal service after an economy class passenger travelling from Bangkok to Sapporo criticised the food served during his flight.

The passenger posted about his experience on Facebook, saying he only received a sandwich and a drink. His post was then widely shared across the social network, leading to the airline’s president of in-flight services, Suthirat Siriphananon, having to step in.

Mr Suthirat says the airline’s catering service matches those of any premium airline and that there is a policy of two meals per flight on services departing after midnight, which includes the Bangkok-Sapporo route.

Thai Airways says the first meal served is a sandwich and a drink, but that a hot meal is also served for breakfast, before touchdown in Sapporo. The airline also says passengers can order beverages from the staff at any point during the flight.

The airline also clarified its “preferred seat” policy, confirming that passengers can pay extra to choose a better seat, but if someone sits in a preferred seat without having paid for it, flight attendants will ask them to return to the seat reflected on their boarding pass.

SOURCE: The Nation