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Australian pair’s ‘misunderstanding’ puts Phuket Airport taxis and van services in spotlight

The Thaiger

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Australian pair’s ‘misunderstanding’ puts Phuket Airport taxis and van services in spotlight | The Thaiger

When Australians Kate Chipperfield and Lauren Meinties filed their complaint about a 3,000 baht van fare from Phuket Airport to Kata, they had no idea of the chain of events that would follow.

Even the Thai PM got involved ordering Phuket officials to clamp down on rorts, and taxi and van drivers to stop ripping off tourists.

As the central character in the drama, van driver Phuriphat Chankaew said he never charged them 3,000 baht. It was 2,000 baht and there was a “misunderstanding”. In the end he was fined 2,000 baht by police, but not for any overcharging, instead he was fined for illegally picking up passengers at the airport.

Media were locked out of meetings between police, the van driver and the two Australian tourists.

The airport tout that intercepted the two Australian passengers, Narumon Jumpatong was also fined 2,000 for illegally soliciting customers. He was allowed to roam the areas inside the terminal. How?

President of the Phuket Chamber of Commerce, Thanusak Phungdet spoke out during the week saying that there should be signage clearly available for passengers when they arrive signalling the prices (there already is) and that the prices should be clearly laid out in many languages. He laid the blame at the feet of the Airports of Thailand who manage the airport.

Australian pair's 'misunderstanding' puts Phuket Airport taxis and van services in spotlight | News by The Thaiger

Phuket International Airport website

Australian pair's 'misunderstanding' puts Phuket Airport taxis and van services in spotlight | News by The Thaiger

Just one of many signs around the airport arrivals area

Other local tourism industry luminaries have spoken out during the week telling the media that the incident with the two Australian tourists had “reflected badly on Phuket’s tourism image”.

Phuket public transport continues to be out of step with much of the rest of the country where taxis will routinely cost two to three times more than for the same distance travelled in Bangkok and Tuk Tuk prices can reach extortionate levels for short journeys around Patong and between towns on the west coast of the island.

Even Grab Cars in Phuket have had to adjust their fares to match the high fares demanded by the island’s taxi cabals.

Both Suvarnabhumi Airport (BKK) and Don Mueang Airport (DMK) seem to manage much more orderly taxi and public transport systems. In Don Mueang people taking a taxi receive a queue number, have an air-conditioned room with seating to wait, a line of customer service attendants to serve you and an orderly queue of polite, uniformed taxi drivers waiting to take passengers where they want to go.

Users of this excellent service wonder why the same infrastructure can’t be set up in Phuket, given that both Phuket International Airport and Don Mueang are operated by Airports of Thailand.

Scams and over-pricing from airport taxi drivers from Suvarnabhumi and Don Mueang are few, compared to the daily complaints Phuket officials receive about rorts and poor service from Phuket Airport public service providers.

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Phuket

Palang Pracharath MP chastises Karon Police for not offering protection during condo visit

The Thaiger

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Palang Pracharath MP chastises Karon Police for not offering protection during condo visit | The Thaiger

VIDEO & SCREENGRAB: M Today

The Palang Pracharath member of parliament from Bangkok, Sira Jenjaka, had an argument with Lt Col Pratuang Polmana, Deputy Superintendent of Karon Police during his inspection to the controversial Peak Condominium in the Karon area of Phuket.

MP Sira was surveying the construction site of the project and the sales office, which also serves as a coffee shop, where he saw Lt Col Pratuang inside.

He stopped there and asked why the Deputy Superintendent didn’t send any officer from Karon Police Station to provide security for him, a standard protocol when parliament members visit a specific area.

The MP had publicly stated he had received death threats for revealing ‘problems’ with the ‘paperwork’ for the Phuket condo project that he claims has been built on land without the proper documentation.

Lt Col Pratuang said that he already prepared a team of officers to provide security for the MP but they were waiting for a confirmation. Then the MP asked his team to record a video of the conversation and said that, while he was not threatening anyone, he believed the police must respect and offer protection for a government MP who comes to work in the area, which was then followed by an argument.

There was a “middleman” who eventually separated the Deputy Superintendent and pulled him aside to calm him down. The ‘police whisperer’ then came back to apologise to the MP before they went inside the coffee shop for further private talks.

Read the original article about the allegations against Peak Condominiums in Karon HERE.

Palang Pracharath MP chastises Karon Police for not offering protection during condo visit | News by The Thaiger

The Peak Condominiums in Karon, currently under investigation after allegations made by Government MP Sira Jenjaka, who claims death threats have been made against him over the matter.

 

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Patong

How to be charged 2,600 baht for having a flat battery in the Jungceylon car park

Tim Newton

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How to be charged 2,600 baht for having a flat battery in the Jungceylon car park | The Thaiger

A rant…

Started off with trying to exit the Jungceylon carpark in Patong, Phuket, late on a Sunday night. After watching a film in their tawdry cinemas, I was assured by ticket sales staff that I should present my ticket stub with the car park card for free exit.

Getting to the exit gate and I was told I had to go to an ‘elevator’ to get my ticket stamped. As there were already three other cars behind me (it was around 9.30pm at this stage), it caused quite a kerfuffle and tempers (mine included) were starting to fray.

The poor woman at the exit booth (whose key work skill must be ‘patience’), kept yelling ‘elevator, elevator’, doing little to inform us what we were actually meant to do. (I wanted to leave a car park, not go on an elevator?!?).

Anyway, minor ‘misunderstanding’ sorted out soon enough, and returned to my car to exit the car park (about 10 minutes later).

A Russian man had had his own adventures with the Jungceylon car park the night before. Firstly he was stuck there on the Saturday night with a flat battery in his white sedan. As it was very late, and wanting to get home, he left the car in the space and took a taxi.

As I was sorting out my own car park ‘misunderstanding’, other car park staff assisted him with his flat battery by jump starting his car. The assisting staff were given a gratuity, I don’t know how much.

But on reaching the exit gate he was told he had to pay 1,800 baht. (Presumably for around 24 hours of car parking).

With his fist full of receipts, around 3,300 baht worth, he was also told ‘elevator, elevator’. He got out of his car, there were another three cars backed up behind him at this stage, and went to find the ‘elevator’. Upon returning he was now told he had to pay 2,600 baht! How the amount had magically inflated to 2,600 baht remains a mystery but the cark park ‘gatekeeper’ was not to be messed with.

By this stage about eight young Thai gentlemen, with name tags, keys hanging from their belts and hand-held radios, had turned up to ‘assist’ in addressing my complaints and ensuring that the Russian man was not able to leave the car park before paying the 2,600 baht. The only common language among the Russians and the Thais in the situation was English and it was not going well.

Google Translate was getting a fine workout but wasn’t really helping.

During the extended ‘negotiations’ the cars behind were detoured around and allowed free exit.

Given the man’s travails in having a flat battery, having to come back to the steamy car park late on a Sunday night, the cars piling up behind him and the loss of face for just about everyone at this stage, the ‘smart’, good PR thing to do would have been to thank him for spending 3,300 baht at their expensive shopping centre, lifted the boom gate and waved him on his way.

But no, these young Thai car park staff wanted their pound of flesh and there was no way in the world that barrier was going to be lifted until the man had paid every baht he ‘owed’. Three police turned up to try and sort things out but all departed in exasperation, knowing the car park staff were being pig-headed but unable to intervene because they would have caused their fellow Thais a loss of face.

At this stage the Thai car park staff were already starting to utter things under their breath and spitting out ‘farang’ in their deliberations.

During the entire two hour drama many other cars had the same issue of not understanding that they needed to report to the bottom of one of the ‘elevators’ to have their receipts stamped. There didn’t appear to be any signage or understanding of the procedure (until, of course, you go through this rather drawn out lesson in Jungceylon car park procedure). There was a sign outside the elusive ‘elevator’ but given there are seven other exits from the car park you’re unlikely to see them.

Apart from Jungceylon losing the patronage of at least two, or more, customers over their overly-officious and unprofessional behaviour, the system will surely remain unfixed waiting for the next stupid ‘farang’ to stroll innocently into the underground farrago.

The only bright light in the dingy car park fiasco was the pleasant young gentlemen sitting at the ‘elevator’ with his stamps and gracious smile, wearing full eye make up and blissfully unaware of the surly car park Nazis. He profusely apologised but I am fairly sure he was none-the-wiser about my lengthy explanation of the situation.

Give the man a pay rise!

For Jungceylon, I would urge better signage, in a few languages (it IS a tourist town), to inform us about their rather opaque car park procedures.

I did ask for a statement to include in this story from some of the ‘people with hand radios’ or a comment from the Manager. But there was none forthcoming. Our forum remains wide open for a response from management.

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Patong

Phuket’s lifeguards say goodbye to a champion of local beach safety

The Thaiger

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Phuket’s lifeguards say goodbye to a champion of local beach safety | The Thaiger

PHOTOS: Phuket Lifeguard Service

A commemoration ceremony has been held for Prathaiyuth Chuayuan, a local Phuketian who helped drive Phuket’s first beach lifeguard services. He passed away on Friday morning after a heart attack.

He first experienced chest pains whilst delivering his daughter to school in Phuket Town on Friday morning, drove himself immediately to the Vachira Hospital nearby but succumbed to cardiac arrest around 9am.

He was 57 years old.

He worked with Australian lifesavers to help train local lifeguards and improve the skills of the Phuket’s beach enthusiasts, and finally sought international accreditation for the growing body of competent Phuket lifeguards.

The Phuket Lifeguards Service, founded and run by Prathaiyuth and his wife Witanya, saved innumerable lives each year whilst battling Provincial Hall and local government for increased funding in annual contract negotiations.

Daren Jenner, a FOT (Friend of The Thaiger) and local safety officer for the International Surf Lifesaving Association, sent a message to us expressing his deepest condolences to Prathaiyuth’s wife, family and friends.

“I had many good conversations with him over the years. He was a good-hearted man who did his best in difficult and changing circumstances. A very big loss for Phuket and the lifesaving community here. ISLA sends our deepest respect for his long commitment to ocean safety in SE Asia.”

Phuket's lifeguards say goodbye to a champion of local beach safety | News by The Thaiger Phuket's lifeguards say goodbye to a champion of local beach safety | News by The Thaiger Phuket's lifeguards say goodbye to a champion of local beach safety | News by The Thaiger

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