Thailand Post’s delayed service makes student lose scholarship

Thailand Post apologised for the late arrival of a letter at a post office in the Isaan province of Sakhon Nakhon which made a high school student lose a university scholarship placement.

A female student posted a picture of her scholarship document offer on social media dated January 10 and said…

“Why is Thailand Post delivery so slow? The university sent me a document to confirm my scholarship offer on January 10 which I had to confirm by January 15. But I just got the document yesterday (January 28).”

The document attached to the post revealed that the girl won a scholarship to study in the nursing faculty of a university in the Isaan province of Sakhon Nakhon.

The post drew the attention of Thai netizens, especially those who have experienced delayed service from Thailand Post. The post was shared 907 times and had over 1,900 reactions before the girl deleted it.

Some citizens reported having to pick up their mail due to frequent delivery failures. Some claimed their overseas parcels took a month to arrive, despite post office promises of two weeks.

Netizens criticized the university’s outdated processes and suggested using online channels or social media to announce scholarships and information. Thailand Post’s official Facebook page issued an apology and stated they are investigating the delivery process to find the cause of the delay.

Thailand Post explained that the letter was sent as a stamped letter without a tracking number or delivery guarantee. This made it difficult to track the delivery and caused a delay in arrival.

Thailand Post offers four main types of domestic delivery including:

• Registered Parcel
  • The registered parcel is for documents or parcel weight lower than 20 kilogrammes
  • The delivery takes three to five days or five to seven days depending on the distance between the nearest post office to the destination
  • If the letter or parcel disappears during the delivery process, Thailand Post will compensate from 300 to 1,000 baht
  • Receivers and senders could track the delivery status via a tracking number
• Express Mail Service (EMS)
  • The EMS is for documents or parcel weight upto 30 kilogrammes
  • The delivery takes one to three days
  • If the letter or parcel disappears during the delivery process, Thailand Post will compensate from 800 to 1,000 baht
  • Receivers and senders could track the delivery status via a tracking number
• Stamped letter
  • The stamped letter is suitable for documents or letters which are not urgent or have too much value
  • Receivers and senders could not track the delivery status
  • No compensation is provided for the loss