Airlines and hotels try to cope with cancellations for Songkran

Press Release

Airlines and hotels are reporting cancellations from many of their customers as travellers react to the news of the new clusters and infections being detected in the provinces. Bars and entertainment venues close for 2 weeks in 44 provinces from midnight tonight, according to an order from the Thai PM. Entertainment venues in the other 35 provinces will remain open at the discretion of their provincial officials.

The Thai government has also announced today a series of measures to assist with refunds for people that have cancelled, or been forced to cancel, their bookings.

Thai VietJet asked us to publish their arrangements due to the queries from their customers. We will publish any other announcements from airlines and large organisations as they come to hand…

Due to the Covid-19 escalation in Thailand, the airline announces its policy to support passengers holding Thai Vietjet tickets on all domestic routes.

For passengers who booked tickets and made payments before 10 April 2021 with travel date between 12 -30 April 2021, may choose 1 of the supports as following:

1. One-time changing the travel date free of charge. New travel date must be by July 31, 2021 and subject to flight availability. Rerouting is not applicable.
2. Keeping the value of the ticket as a Credit Voucher, which is valid within July 31, 2021.

Passengers who have travel dates fall into the above-mentioned period and wish to contact the airline for support regarding change of flight or credit shell by voucher (at least 72 hours before the original departure time), please choose 1 of the options below:

1. By E-Form: https://bit.ly/2L6Yv4z (Recommended Channel)
2. By Line: @Thaivietjet
3. By email: vz.support@vietjetair.com
4. By Live Chat at https://skyfun.vietjetair.com/