Poll shows most Bangkok residents dissatisfied with public bus service

A recent survey by Bangkok Poll showed most of the city’s residents aren’t satisfied with the capital’s bus services, citing long waiting times, shabby conditions and thick black exhaust. The poll, conducted June 25-29 by the Bangkok University Research Centre, surveyed 1,299 people aged over 18 to gauge public satisfaction with city buses.

The largest group, 46.7%, said they were unsatisfied with buses operating on Bangkok streets; 33% were partly satisfied and 20.3% were mostly satisfied.

Asked to identify the problems with the capital’s public buses, 61.1% complained of long waiting and inadequate numbers of buses. Another 51.7% said most of the buses are old, while 41.2% complained of black smoke.

Asked to suggest improvements they’d like to see, 61.6% said they want buses to arrive on time to shorten commuting times. Some 53.1% wanted all city buses to be air conditioned. About 51.9% wanted them to be less crowded by adding frequencies and seats, in line with “new normal’’ and social distancing measures to prevent the spread of Covid-19, according to the poll.

SOURCE: Bangkok Post