Phuket Airport tourist cries fowl over 3,000 baht Subway sarnies
A foreign woman took to TikTok to accuse a Subway store at Phuket International Airport of overcharging her after she bought three sandwiches for 3,000 baht. (£72).
The TikTok user, @naynaysully, posted a video on Wednesday, January 8, while standing in front of the Subway store at the airport. In the video, two security guards can be seen intervening, while a Subway employee is heard speaking to a superior on the phone. The woman captioned the video…
“What the scamming hell is going on here? They want £72 for three subs (sandwiches). Avoid Phuket Airport!”
However, the foreign woman did not specify the details of her order in the video. When asked by commenters to share a receipt, she claimed that staff had not provided one. She mentioned in the video that she added extra toppings to her sandwiches, prompting netizens to demand further clarification.
Some TikTok users defended the store, pointing out that Subway is generally expensive, unlike Thai street food. They also noted that prices at airport outlets are typically higher. If the foreigner had indeed added extra toppings, they argued, the cost might reasonably have risen to over 3,000 baht as she claimed.
In the second TikTok video, the woman explained that she had ordered three meal deals, each comprising a sandwich, a drink, and a cookie. Although she had enough money to pay, she refused to do so because she felt the price was excessive.
Airport’s miscalculation
She said she left the food behind to catch her flight but security guards and Subway staff reportedly pursued her, demanding payment. They eventually offered her a discount, reducing the price to 1,500 baht, which she agreed to pay. However, she claimed that she only received two sandwiches, without drinks or cookies.
The foreign woman said she later boarded her flight and vowed never to visit the Subway store at Phuket Airport again. Despite the incident, she described her overall experience in Thailand as positive, apart from this “Subway nightmare.”
Following the incident, Phuket Airport released an official statement confirming that the customer was charged according to the store’s price list. The airport detailed the order as follows:
- Footlong meatball sandwich (574 baht) with extra roasted meat (180 baht) and three extra portions of cheese (180 baht): Total 934 baht
- Footlong roasted chicken sandwich (454 baht) with added ham (180 baht) and three extra portions of cheese (180 baht): Total 814 baht
- Footlong roasted chicken sandwich (454 baht) with added tuna (180 baht): Total 634 baht
- Three drinks: 297 baht
- Seven cookies: 273 baht
- One bottle of drinking water: 35 baht
According to the airport, the total bill came to 3,152 baht. Nevertheless, the total cost based on the breakdown should have been 2,987 baht, leaving a difference of 165 baht. One netizen pointed out a discrepancy in the airport’s calculation, but the airport has not yet addressed this error or provided a further statement.
@naynaysully
@naynaysully
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