Connect with us


Phuket Vice Governor champions Australian’s metered taxi complaint

Legacy Phuket Gazette



PHUKET: Phuket Vice Governor Chamroen Tipayapongtada stepped forward to champion a complaint about an airport taxi driver who refused to use his meter to take an Australian expat home to Kamala.

The 51-year-old man arrived at Phuket International Airport last Sunday and was met by a metered taxi tout, who explained that it costs 650 baht to go to Kamala.

“I said, ‘No, no. Have to use the meter,’ pointing to the sign on the booth. He said, ‘No, only use meter to Patong – company says Kamala is 650 baht,'” the man explained in an email to the Phuket Gazette. “After much discussion, I gave up and took the taxi.”

In the email, the reader included a copy of his receipt for 650 baht.

When informed of the case by the Gazette, V/Gov Chamroen said, “Please forward me the message and copy of the evidence. I will start investigating the matter immediately.”

“This is an important issue that can affect our tourism industry. I personally would like to apologize to the customer who was put into that situation by a bad taxi driver.”

If the driver is found to be in the wrong, V/Gov Chamroen said he would issue a warning. If a complaint about the driver arises again, more serious steps will be taken.

“He will be banned from servicing the airport,” V/Gov Chamroen said.

A staffer operating the call center phones for the metered taxi service company was less perturbed by the complaint.

“It was an agreement between the passenger and driver. Almost all passengers choose to take a fixed price instead of the metered price,” the operator told the Gazette.

“It depends on what the customers want. Our drivers will not threaten passengers.”

Jaturong Kaewkasi of the Phuket Land Transportation Office explained that his office was helpless when dealing directly with airport taxi drivers, who fall under the responsibility of Airports of Thailand (AoT).

“We can’t take any action against the driver,” said Mr Jaturong.

“The only way we can help is to raise the complaint in our next meeting.”

An AoT officer who declined to be named asked for the Australian man to file a formal complaint.

“Please have him send us a letter of complaint that details the incident. It will need to include the time and date that it happened and the license plate number of the driver. Additionally a copy of the man’s passport and a ticket voucher for the ride will need to be included,” the staffer said.

The officer also advised that the man file a complaint with the Department of Special Investigations (DSI) Organized Crime Center in Phuket.

The center is open and accepting complaints, though there are no DSI officers in Phuket right now due to the Bangkok protests, said Somboon Sarasit, head of the DSI Special Crime Unit 3.

— Saran Mitrarat


Want more Thailand news from the Thaiger family?

📱 Download our app on Android or iOS for instant updates on your mobile
📝️ Join the conversation on Thaiger Talk - discuss news & life in our Thailand forums
📧 Subscribe to our daily email newsletter
👍 Like/Follow us on Facebook
🔔 Subscribe to or Join our YouTube channel for daily video updates


Join the conversation and have your say on Thailand news published on The Thaiger.

Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now.

Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Click for more information and the Thaiger Talk Guidelines.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Archiving articles from the Phuket Gazette circa 1998 - 2017. View the Phuket Gazette online archive and Digital Gazette PDF Prints.

Follow Thaiger by email:

Coronavirus (Covid-19)8 hours ago

PM Prayut asks everyone to work together towards reopening

Coronavirus (Covid-19)10 hours ago

Bangkok restrictions lifted on 8 categories, including swimming

Patong11 hours ago

Tar balls spreading in Phuket hit Patong Beach

Phuket Sandbox July 1st


Thaiger is getting behind local businesses for the restart of tourism in July - up to 50% discounts across all advertising packages in June!

Phuket12 hours ago

Officials predict 600,000 tourists to Phuket following reopening

Phuket13 hours ago

Technician electrocuted to death while trying to fix jacuzzi

Pattaya13 hours ago

Pattaya pushes for August 1 Sealed Route reopening plan

Thailand14 hours ago

Mother alleges that Doctor mistakenly gave her 10 year old sleeping pills

Bangkok14 hours ago

1 million Sinopharm doses arrive today

Tourism15 hours ago

Full reopening guidelines for Phuket and Samui

Coronavirus (Covid-19)15 hours ago

Covid UPDATE: 3,682 new cases, 20 covid-related deaths, provincial totals

Thailand15 hours ago

Poll shows schools, students, parents, “not ready” for online learning

Chon Buri16 hours ago

Man returns lost parakeet, gets rewarded with BBQ

Thai Life17 hours ago

Thai Lion predicts football matches, other abilities currently unknown

Tourism17 hours ago

Reopening details for Phuket, Samui and beyond laid out

Coronavirus (Covid-19)18 hours ago

Multiple Chiang Rai schools to close after infections found

Thailand4 months ago

Thailand News Today | Thai Airways in rehab, All go for Songkran | March 4

Tourism4 months ago

Phuket’s nightlife. Yes, bars and clubs are still open | VIDEO

Phuket4 months ago

Thailand News Today | Covid passport talks, Thai Airways heads to court | March 2

Tourism4 months ago

Phuket Thai food treats you need to try | VIDEO

Thailand4 months ago

Thailand News Today | Bars, pubs and restaurants ‘sort of’ back to normal | Feb 23

Tourism4 months ago

In search of Cat & Dog Cafés in Phuket Town | VIDEO

Thailand5 months ago

Thailand News Today | Gambling crackdown, Seafood market to reopen, Vlogger challenge | Jan 21

Thailand5 months ago

Thailand News Today | Covid testing for visas, Business impact, Vaccine approval | January 19

Thailand5 months ago

Thailand News Today | Weekend Bangkok bombs, Thailand fires, Covid update | January 18

Thailand5 months ago

Thailand News Today | Stray car on runway, Indonesian quake, 300 baht tourist fee | January 15

Thailand5 months ago

Thailand News Today | Governor off respirator, sex-trafficking arrest, condo prices falling | January 14

Thailand5 months ago

Thailand News Today | Chinese vaccine, Thailand ‘drug hub’, Covid update | January 13

Thailand5 months ago

Thailand News Today | Bangkok may ease restrictions, Phuket bar curfew, Vaccine roll out | January 12

Thailand5 months ago

Thailand News Today | Covid latest, Cockfights closed down, Bryde’s Whale beached | January 11

Thailand5 months ago

Thailand News Today | Southern floods, Face mask fines, Thai Air Asia woes | January 8