PHUKET TOWN: Confusion at some airline sub-agencies may have led to some customers missing out on a low-cost airfares promotion by Thai Airways International, an airline spokesman admitted today. “Perhaps some sub-agencies were not properly informed,” Viset Sontichai, Upper-Southern Thailand District Sales Manager for THAI, told the Gazette. “It’s possible that some agencies lost the correct information. THAI has about 300 authorized agencies and more than 1,000 sub-agencies in Bangkok.” K. Viset was speaking in response to a complaint to the Gazette by a passenger who was able to buy a low-cost ticket from Phuket to Bangkok but could not buy a low-cost ticket the other way because, agencies told him, the cheap tickets were for Thais only. Some also told him that the offer period had already expired K. Viset apologized on behalf of THAI and said the offer was aimed at all passengers. “I don’t like [foreigners] feeling that they are being treated differently,” he said. The discounted tickets on the Phuket-Bangkok route cost 1,700 baht one-way or 3,400 baht return, and are being allocated on a first-come-first-served basis, with some conditions. The offer will expire on March 31.
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