Connect with us

Opinion

Playing the role of manager and mum in Phuket

Legacy Phuket Gazette

Published 

 on 

Sumontha Urvois, 37, from Suphan Buri, is the Executive Assistant Manager of the Grand Mercure Phuket Patong. She has a master’s degree in hospitality management and more than 14 years’ experience in the industry with the Accor Group. Before coming to Phuket, she worked for two years as Rooms Division Manager at the Novotel Bangkok on Siam Square.

Here, she talks about being a woman in a leadership position, balancing work and family, and leaving the world a better place.

PHUKET: I believe there are many people out there that think that women should not be able to hold management positions, and are not as good at making decisions as men. I disagree. Women are sensitive and emotional, two aspects of our personalities which can sometimes make us weak, but these characteristics also make for very successful managers.

I believe these emotions can allow us a higher level of sensibility and empathy, which enables us to connect with people. I, for one, believe that embracing my sensitivity empowers me to empathize with my co-workers, and also with my hotel guests. This connection leads to a more satisfying work experience for our staff and more satisfying stay for our guests.

I feel that maintaining an understanding, transparent relationship with my staff brings us together and closer to success. Instead of walking one step ahead of them, I walk beside them. I let them use their best judgment when making decisions and ask them for suggestions about how we can make things better. If one of my colleagues has an issue that they are struggling with, we work together to resolve it.

In order to make customers feel happy, we must feel happy ourselves. A positive attitude goes a long way, and if customers feel that staff members are sensitive to their needs, they will be satisfied. I work hard to keep my staff happy so they will love their jobs. If you love what you do, you will give it your best shot and the results will be fantastic.

While I constantly give my all to my work, I also have responsibilities at home: my son and my family. Sometimes it is hard to balance everything, but I try my best. I make a great effort to get home in time to tuck my son into bed at night, and on my days off I commit all my time and energy to him and plan fun activities for us to do together.

In today’s world, we must acknowledge that a good life cannot be easily achieved without a job, but we must also remember the importance of family.

Besides committing myself to my work and my family, I also commit myself to programs that can leave the world a better place for our children, grandchildren and future generations to come.

My company that has a lot of programs focused on giving back to the community and supporting women in the workplace.

One program is called Yim Kids Thailand. The project was established in 2009 with the slogan of “Children are the future of any country”. Sadly, many children in Thailand are victims of poverty and denied access to education, basic nutrition and a safe place to call home.

Accor’s network of hotels and resorts, including our local team, work together to improve the beautiful children of Thailand’s future by funding sustainable projects that improve educational opportunities and children’s health.

In December of 2012, the Accor group launched a program called Women at Accor Generation that aims to achieve gender equality on an international level, in the workplace and in life. Through training classes, mentoring and events, women and men join together to banish stereotypes and promote greater access for women to managerial positions in the workplace.

I truly believe that if everyone works together and shares their experiences and skills, our society and our quality of life will improve every day.

— Saran Mitrarat

 

Want more Thailand news from the Thaiger family?

📱 Download our app on Android or iOS for instant updates on your mobile
📝️ Join the conversation on Thaiger Talk - discuss news & life in our Thailand forums
📧 Subscribe to our daily email newsletter
👍 Like/Follow us on Facebook
🔔 Subscribe to or Join our YouTube channel for daily video updates

image

Join the conversation and have your say on Thailand news published on The Thaiger.

Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now.

Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Click for more information and the Thaiger Talk Guidelines.

Archiving articles from the Phuket Gazette circa 1998 - 2017. View the Phuket Gazette online archive and Digital Gazette PDF Prints.

Follow Thaiger by email:

Thailand9 hours ago

Tourism officials eye August reopening under “Pattaya Move On” travel scheme

Thailand9 hours ago

Thailand News Today | Covid vaccine for foreigners, PM “not going anywhere”, Boss update | June 15

Best of9 hours ago

Top 8 Affordable Hotels to stay in Bangkok

Phuket Sandbox July 1st

days
hours
minutes
seconds

Thaiger is getting behind local businesses for the restart of tourism in July - up to 50% discounts across all advertising packages in June!

Sponsored by image

Thailand10 hours ago

Central Bankruptcy Court approves Thai Airways debt restructuring plan

Best of10 hours ago

Top 5 secret islands and beaches in Thailand

Best of10 hours ago

5 best national parks in Phuket

Thailand11 hours ago

Australian man arrested for alleged child sex abuse in Thai border town

Best of11 hours ago

10 best fruits and vegetables in Thailand

Thailand11 hours ago

3 dead in 3 truck crash in Surat Thani

Thailand11 hours ago

Bangkok Post and Fazwaz join together to galvanise property listings platform

Bangkok12 hours ago

CCSA has yet to begin talks on lifting alcohol ban at Bangkok restaurants

Coronavirus (Covid-19)12 hours ago

Yala enters lockdown today

Thailand12 hours ago

Thai police say they’ve gathered “strong evidence” on transnational drug trade

Phuket13 hours ago

Indonesian fisherman rescued after 9 days adrift at sea

Thailand13 hours ago

More than 100 cats rescued from owner

Thailand3 months ago

Thailand News Today | Thai Airways in rehab, All go for Songkran | March 4

Tourism3 months ago

Phuket’s nightlife. Yes, bars and clubs are still open | VIDEO

Phuket4 months ago

Thailand News Today | Covid passport talks, Thai Airways heads to court | March 2

Tourism4 months ago

Phuket Thai food treats you need to try | VIDEO

Thailand4 months ago

Thailand News Today | Bars, pubs and restaurants ‘sort of’ back to normal | Feb 23

Tourism4 months ago

In search of Cat & Dog Cafés in Phuket Town | VIDEO

Thailand5 months ago

Thailand News Today | Gambling crackdown, Seafood market to reopen, Vlogger challenge | Jan 21

Thailand5 months ago

Thailand News Today | Covid testing for visas, Business impact, Vaccine approval | January 19

Thailand5 months ago

Thailand News Today | Weekend Bangkok bombs, Thailand fires, Covid update | January 18

Thailand5 months ago

Thailand News Today | Stray car on runway, Indonesian quake, 300 baht tourist fee | January 15

Thailand5 months ago

Thailand News Today | Governor off respirator, sex-trafficking arrest, condo prices falling | January 14

Thailand5 months ago

Thailand News Today | Chinese vaccine, Thailand ‘drug hub’, Covid update | January 13

Thailand5 months ago

Thailand News Today | Bangkok may ease restrictions, Phuket bar curfew, Vaccine roll out | January 12

Thailand5 months ago

Thailand News Today | Covid latest, Cockfights closed down, Bryde’s Whale beached | January 11

Thailand5 months ago

Thailand News Today | Southern floods, Face mask fines, Thai Air Asia woes | January 8

Trending