Connect with us


Phuket Live Wire – Fiber 2U seems slow 2me

Legacy Phuket Gazette



PHUKET: A couple of years ago, TOT unveiled its Fiber 2U service in a gala presentation at Royal Phuket Marina, replete with pounding music and dancing girls – sure signs of technological superiority.

At the time, the service didn’t work very well. It went down for long periods of time, with all sorts of stalls and glitches. And it cost a fortune- two fortunes. But we were assured it was the fastest thing since greased lightning, with advertised speeds up to 100,000Kbps. That’s as fast as a typical line in Hong Kong. Imagine.

The service stabilized and it was blindingly fast. Really. So fast that we had to change the program we used to measure speeds. Fiber 2U blew up the gaudy flash speed test, and we had to revert to bare-bones Java. We were seeing international download speeds of 7,000Kbps – even 10,000Kbps or more. And it wasn’t just one line – many people were getting great speeds. It was by far the fastest internet this island’s ever seen.

About six months ago, TOT lowered its prices on Fiber 2U and more people signed up. The entry-level Fiber 2U 10/1Mbps line went down to 1,490 baht per month. The corporate line with one fixed IP address went to 5,290 baht per month. Speeds teetered a little bit – you can see it in the graph. Still, most people were seeing international download speeds between 6,000 and 8,000Kbps, which is fast enough to stream high-definition video.

But about two months ago, all of that went to Hades in a festooned handbasket. It’s as if somebody turned off the light. Now, Fiber 2U customers are more likely to report international download speeds in the 1,000 to 1,500Kbps area – and some come in at 500Kbps or less. That’s about the same speed as a 599-baht-per month 3BB line.

How the mighty have fallen.

I’m not just talking about the cheapest line, although we have more reports from the Fiber 2U 10/1Mbps line than the others. We’re seeing speeds dropping on the 2,420 baht Fiber 2U 20/1Mbps line, as well as the corporate service. A few people are still getting occasional runs back at the old levels, but for almost all of the TOT customers, almost all of the time, the fiber- optic line runs about as fast as an AIS or TrueMove-H wireless account – at three times the cost. Believe me, that’s saying something. What happened?

I don’t know. What I do know is that it had nothing to do with the floods – the downward trend started long before rain started falling up North. It has nothing to do with high season – the drop came while there were very few tourists in Phuket. It isn’t kids playing games in the afternoon or business demand, or a huge influx of customers. How do I know? Because the speeds are just generally lousy, 24 hours a day, seven days a week.

Far more likely is that somebody at TOT decided to spend less on international bandwidth for Fiber 2U customers. It’s also possible that someone accidentally hooked up Phuket’s fiber customers to a slower international line. It’s even possible that somebody accidentally mis-routed Phuket’s fiber through the wrong switches in Bangrak, the TOT switching center.

According to the people I’ve talked to, TOT has fielded lots and lots of angry complaints. Surprisingly, the people I know who have complained say that the TOT staff has treated them well and worked hard to make their lines better. Sometimes they see improvements for a while, frequently they don’t.

When TOT gets a persistent complaint, the most common reaction is to replace the router. TOT’s standard router is a Welltech WG-332S, which isn’t even listed on the Welltech web site. Those who complain get a Mikrotik router, which apparently works better – for a while.

What does this all mean for somebody who just wants a fast, reliable internet connection? It means, once again, that the amount you pay for internet probably doesn’t correlate at all to the quality or speed of the connection. TOT Fiber 2U is still a reasonable choice, but you can probably find faster speeds for less money. Watch to see what people are getting.
Have a fiber line and want to keep it? One company in Phuket has a great deal of experience installing, tuning and maintaining fiber systems: Phuket Data Wizards

If you aren’t yet posting your international download speeds on, I hope this column gives you an idea of why it’s more important than ever to keep everybody in Phuket apprised of how your internet connection is working. Even if you have a simple 3BB 6Mbps line, you’re helping yourself – and everybody else – by regularly testing and posting your results. It takes less than a minute. Drop by the speed reporting site and sign up. If you have problems – forgot your logon ID or password, or you can’t get it to work – drop me a line. It’s free, fast and easy, and the connection you save may be your own.

Live Wire is Phuket Gazette columnist Woody Leonhard’s weekly snapshot of all things internet in Phuket. Follow him on Twitter: @PhuketLiveWire; “like” his page at; or visit his free Sunday morning computer clinics at Woody’s Sandwich Shoppes.

— Woody Leonhard


Want more Thailand news from the Thaiger family?

📱 Download our app on Android or iOS for instant updates on your mobile
📝️ Join the conversation on Thaiger Talk - discuss news & life in our Thailand forums
📧 Subscribe to our daily email newsletter
👍 Like/Follow us on Facebook
🔔 Subscribe to or Join our YouTube channel for daily video updates


Join the conversation and have your say on Thailand news published on The Thaiger.

Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now.

Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Click for more information and the Thaiger Talk Guidelines.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Archiving articles from the Phuket Gazette circa 1998 - 2017. View the Phuket Gazette online archive and Digital Gazette PDF Prints.

Follow Thaiger by email:

Thailand9 hours ago

Thailand News Today | AoT warns about tourist exuberance, easing of restrictions | June 22

Coronavirus (Covid-19)10 hours ago

CCSA: Bars to stay closed for now, drunk customers risk the spread of Covid-19

Bangkok10 hours ago

Woman dies after jumping from Phra Khanong BTS station in Bangkok

Phuket Sandbox July 1st


Thaiger is getting behind local businesses for the restart of tourism in July - up to 50% discounts across all advertising packages in June!

Coronavirus (Covid-19)11 hours ago

263 covid cases linked to canned seafood factory in Songkhla

Drugs11 hours ago

Narcotics Control Board announce recent drug busts, heroin and cocaine sent by mail

Environment11 hours ago

3 Cambodian activists arrested for plotting against the government/insulting the king after documenting waste run-off

Chiang Mai12 hours ago

Chiang Mai eases restrictions, alcohol now allowed at restaurants

Thailand12 hours ago

Angry ex allegedly sets motorcycle on fire in school parking garage

Cambodia12 hours ago

6 arrested in Cambodia for allegedly trafficking people into Thailand

Coronavirus (Covid-19)13 hours ago

Tuesday Covid Update: 4,059 new cases; provincial totals

Thailand13 hours ago

Power outages coming to Kathu

Coronavirus (Covid-19)14 hours ago

Samut Sakhon governor calls for more vaccine doses after order was cut

Thailand14 hours ago

Fruit buyer arrested for allegedly using counterfeit certificates to export durian

Tourism15 hours ago

Airports of Thailand president says tourism won’t pick back up until October

Thailand15 hours ago

Mobile sterilisation/vaccination truck helps Pattaya’s cats and dogs

Thailand4 months ago

Thailand News Today | Thai Airways in rehab, All go for Songkran | March 4

Tourism4 months ago

Phuket’s nightlife. Yes, bars and clubs are still open | VIDEO

Phuket4 months ago

Thailand News Today | Covid passport talks, Thai Airways heads to court | March 2

Tourism4 months ago

Phuket Thai food treats you need to try | VIDEO

Thailand4 months ago

Thailand News Today | Bars, pubs and restaurants ‘sort of’ back to normal | Feb 23

Tourism4 months ago

In search of Cat & Dog Cafés in Phuket Town | VIDEO

Thailand5 months ago

Thailand News Today | Gambling crackdown, Seafood market to reopen, Vlogger challenge | Jan 21

Thailand5 months ago

Thailand News Today | Covid testing for visas, Business impact, Vaccine approval | January 19

Thailand5 months ago

Thailand News Today | Weekend Bangkok bombs, Thailand fires, Covid update | January 18

Thailand5 months ago

Thailand News Today | Stray car on runway, Indonesian quake, 300 baht tourist fee | January 15

Thailand5 months ago

Thailand News Today | Governor off respirator, sex-trafficking arrest, condo prices falling | January 14

Thailand5 months ago

Thailand News Today | Chinese vaccine, Thailand ‘drug hub’, Covid update | January 13

Thailand5 months ago

Thailand News Today | Bangkok may ease restrictions, Phuket bar curfew, Vaccine roll out | January 12

Thailand5 months ago

Thailand News Today | Covid latest, Cockfights closed down, Bryde’s Whale beached | January 11

Thailand6 months ago

Thailand News Today | Southern floods, Face mask fines, Thai Air Asia woes | January 8