Connect with us

Bangkok

UPDATE: Bangkok airport claims Test & Go crowding was temporary, problem already fixed

Petch Petpailin

Published

 on 

Suvarnabhumi airport has increased hotel counters to avoid overcrowding among travellers arriving under the Test & Go programme. Credit: Suvarnabhumi International Airport

Suvarnabhumi International Airport has responded to the complaint from a Thai YouTuber about the seemingly chaotic crowds of international travellers arriving under the Test & Go entry scheme on Sunday. He said that people coming into the arrivals hall didn’t know where to go, couldn’t find their hotel transport, the awaiting hotel shuttles were randomly crowded behind barriers and it was, well, “chaotic”.

The Airports of Thailand, who operate 7 of Thailand’s largest airports, explained in a statement that the crowding had happened only temporarily, and they’ve already fixed the problem by extending the space, adding more service counters and ordering the hotel names alphabetically so they’d be easier to find.

On Sunday, Thai YouTuber Atichan Cherngchavano aka “Au Spin9” complained about the airport management after finding crowds of travellers from the Test & Go program were left standing and confused in Suvarnabhumi airport. He said the situation was a mess, as the hotel staff had to shout out their guests’ names, while the travellers had to search for their hotel logos randomly “like playing a puzzle game”.

Yesterday, after his complaint went viral on Thai social media, the official Facebook page of Suvarnabhumi Intentional Airport issued a press release to explain the situation. The caption on the post read…

” Regarding to the issue of the crowded travellers and inconvenient service at the meeting point inside the airport terminal that was shared online, Suvarnabhumi Airport would like to clarify that the crowd happened at a peak time, and it happened only temporarily for a short period. The airport has already extended the service space, added more hotel counters and arranged the hotel counters alphabetically according to their names.”

Related Posts  Tourism officials in South encouraged by opening of Yala’s Betong Airport

The General Manager of Suvarnabhumi Airport, Kittipong Kittikachorn, shared in the press release that more passengers travelled to Thailand from April 1 after the Centre of Covid-19 Situation Administration relaxed the restrictions to ease the pre-arrival PCR test.

The number of passengers had increased from 6,000 – 7,000 per day to 9,000 – 10,000 per day, which caused the peak hours of 5am – 7am and 12pm – 3pm. There were about 1,500 – 2,000 passengers arriving during the peak hours, and the maximum capacity of the airport to welcome the arriving passengers is currently just 3,000 people per hour due to Covid-19 prevention measures.

The manager added that the airport and the Emergency Operation Center had already improved the service for the best efficiency to support the increasing numbers of passengers. The hotel counters at a meeting point inside the airport terminal were increased from 8 to 17 counters, and the hotel names were arranged alphabetically. Besides, the baggage reclaim was expanded into two tracks to make it quicker for travellers to grab their bags. Other than that, he said that more hotel and airport staff, as well as officers from the Thailand Tourism Authority, would be on stand by.

Many Thai netizens commented on the airport’s response. Some thanked the authorities for taking comments from passengers into account and immediately fixing the problem, while others thanked the YouTuber who raised the alarm, which resulted in immediate improvement. However, others commented that the changes hadn’t made much of a difference, as the airport still appeared to be crowed, judging from the pictures.

Related Posts  Permanent residency, changes to quarantine period - Government mulls strategies to revive economy

SOURCE: Suvarnabhumi Airport | AoT

 

Get more from The Thaiger

Looking for your next home in Thailand? Let us match you with a local expert in minutes!

Thank you for your interest!

One of our agents will
reach out to you soon.

I want to:
  • Thailand (ไทย)+66
  • United States+1
  • United Kingdom+44
  • Australia+61
  • Afghanistan (‫افغانستان‬‎)+93
  • Albania (Shqipëri)+355
  • Algeria (‫الجزائر‬‎)+213
  • American Samoa+1684
  • Andorra+376
  • Angola+244
  • Anguilla+1264
  • Antigua and Barbuda+1268
  • Argentina+54
  • Armenia (Հայաստան)+374
  • Aruba+297
  • Australia+61
  • Austria (Österreich)+43
  • Azerbaijan (Azərbaycan)+994
  • Bahamas+1242
  • Bahrain (‫البحرين‬‎)+973
  • Bangladesh (বাংলাদেশ)+880
  • Barbados+1246
  • Belarus (Беларусь)+375
  • Belgium (België)+32
  • Belize+501
  • Benin (Bénin)+229
  • Bermuda+1441
  • Bhutan (འབྲུག)+975
  • Bolivia+591
  • Bosnia and Herzegovina (Босна и Херцеговина)+387
  • Botswana+267
  • Brazil (Brasil)+55
  • British Indian Ocean Territory+246
  • British Virgin Islands+1284
  • Brunei+673
  • Bulgaria (България)+359
  • Burkina Faso+226
  • Burundi (Uburundi)+257
  • Cambodia (កម្ពុជា)+855
  • Cameroon (Cameroun)+237
  • Canada+1
  • Cape Verde (Kabu Verdi)+238
  • Caribbean Netherlands+599
  • Cayman Islands+1345
  • Central African Republic (République centrafricaine)+236
  • Chad (Tchad)+235
  • Chile+56
  • China (中国)+86
  • Christmas Island+61
  • Cocos (Keeling) Islands+61
  • Colombia+57
  • Comoros (‫جزر القمر‬‎)+269
  • Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo)+243
  • Congo (Republic) (Congo-Brazzaville)+242
  • Cook Islands+682
  • Costa Rica+506
  • Côte d’Ivoire+225
  • Croatia (Hrvatska)+385
  • Cuba+53
  • Curaçao+599
  • Cyprus (Κύπρος)+357
  • Czech Republic (Česká republika)+420
  • Denmark (Danmark)+45
  • Djibouti+253
  • Dominica+1767
  • Dominican Republic (República Dominicana)+1
  • Ecuador+593
  • Egypt (‫مصر‬‎)+20
  • El Salvador+503
  • Equatorial Guinea (Guinea Ecuatorial)+240
  • Eritrea+291
  • Estonia (Eesti)+372
  • Ethiopia+251
  • Falkland Islands (Islas Malvinas)+500
  • Faroe Islands (Føroyar)+298
  • Fiji+679
  • Finland (Suomi)+358
  • France+33
  • French Guiana (Guyane française)+594
  • French Polynesia (Polynésie française)+689
  • Gabon+241
  • Gambia+220
  • Georgia (საქართველო)+995
  • Germany (Deutschland)+49
  • Ghana (Gaana)+233
  • Gibraltar+350
  • Greece (Ελλάδα)+30
  • Greenland (Kalaallit Nunaat)+299
  • Grenada+1473
  • Guadeloupe+590
  • Guam+1671
  • Guatemala+502
  • Guernsey+44
  • Guinea (Guinée)+224
  • Guinea-Bissau (Guiné Bissau)+245
  • Guyana+592
  • Haiti+509
  • Honduras+504
  • Hong Kong (香港)+852
  • Hungary (Magyarország)+36
  • Iceland (Ísland)+354
  • India (भारत)+91
  • Indonesia+62
  • Iran (‫ایران‬‎)+98
  • Iraq (‫العراق‬‎)+964
  • Ireland+353
  • Isle of Man+44
  • Israel (‫ישראל‬‎)+972
  • Italy (Italia)+39
  • Jamaica+1
  • Japan (日本)+81
  • Jersey+44
  • Jordan (‫الأردن‬‎)+962
  • Kazakhstan (Казахстан)+7
  • Kenya+254
  • Kiribati+686
  • Kosovo+383
  • Kuwait (‫الكويت‬‎)+965
  • Kyrgyzstan (Кыргызстан)+996
  • Laos (ລາວ)+856
  • Latvia (Latvija)+371
  • Lebanon (‫لبنان‬‎)+961
  • Lesotho+266
  • Liberia+231
  • Libya (‫ليبيا‬‎)+218
  • Liechtenstein+423
  • Lithuania (Lietuva)+370
  • Luxembourg+352
  • Macau (澳門)+853
  • Macedonia (FYROM) (Македонија)+389
  • Madagascar (Madagasikara)+261
  • Malawi+265
  • Malaysia+60
  • Maldives+960
  • Mali+223
  • Malta+356
  • Marshall Islands+692
  • Martinique+596
  • Mauritania (‫موريتانيا‬‎)+222
  • Mauritius (Moris)+230
  • Mayotte+262
  • Mexico (México)+52
  • Micronesia+691
  • Moldova (Republica Moldova)+373
  • Monaco+377
  • Mongolia (Монгол)+976
  • Montenegro (Crna Gora)+382
  • Montserrat+1664
  • Morocco (‫المغرب‬‎)+212
  • Mozambique (Moçambique)+258
  • Myanmar (Burma) (မြန်မာ)+95
  • Namibia (Namibië)+264
  • Nauru+674
  • Nepal (नेपाल)+977
  • Netherlands (Nederland)+31
  • New Caledonia (Nouvelle-Calédonie)+687
  • New Zealand+64
  • Nicaragua+505
  • Niger (Nijar)+227
  • Nigeria+234
  • Niue+683
  • Norfolk Island+672
  • North Korea (조선 민주주의 인민 공화국)+850
  • Northern Mariana Islands+1670
  • Norway (Norge)+47
  • Oman (‫عُمان‬‎)+968
  • Pakistan (‫پاکستان‬‎)+92
  • Palau+680
  • Palestine (‫فلسطين‬‎)+970
  • Panama (Panamá)+507
  • Papua New Guinea+675
  • Paraguay+595
  • Peru (Perú)+51
  • Philippines+63
  • Poland (Polska)+48
  • Portugal+351
  • Puerto Rico+1
  • Qatar (‫قطر‬‎)+974
  • Réunion (La Réunion)+262
  • Romania (România)+40
  • Russia (Россия)+7
  • Rwanda+250
  • Saint Barthélemy+590
  • Saint Helena+290
  • Saint Kitts and Nevis+1869
  • Saint Lucia+1758
  • Saint Martin (Saint-Martin (partie française))+590
  • Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon)+508
  • Saint Vincent and the Grenadines+1784
  • Samoa+685
  • San Marino+378
  • São Tomé and Príncipe (São Tomé e Príncipe)+239
  • Saudi Arabia (‫المملكة العربية السعودية‬‎)+966
  • Senegal (Sénégal)+221
  • Serbia (Србија)+381
  • Seychelles+248
  • Sierra Leone+232
  • Singapore+65
  • Sint Maarten+1721
  • Slovakia (Slovensko)+421
  • Slovenia (Slovenija)+386
  • Solomon Islands+677
  • Somalia (Soomaaliya)+252
  • South Africa+27
  • South Korea (대한민국)+82
  • South Sudan (‫جنوب السودان‬‎)+211
  • Spain (España)+34
  • Sri Lanka (ශ්‍රී ලංකාව)+94
  • Sudan (‫السودان‬‎)+249
  • Suriname+597
  • Svalbard and Jan Mayen+47
  • Swaziland+268
  • Sweden (Sverige)+46
  • Switzerland (Schweiz)+41
  • Syria (‫سوريا‬‎)+963
  • Taiwan (台灣)+886
  • Tajikistan+992
  • Tanzania+255
  • Thailand (ไทย)+66
  • Timor-Leste+670
  • Togo+228
  • Tokelau+690
  • Tonga+676
  • Trinidad and Tobago+1868
  • Tunisia (‫تونس‬‎)+216
  • Turkey (Türkiye)+90
  • Turkmenistan+993
  • Turks and Caicos Islands+1649
  • Tuvalu+688
  • U.S. Virgin Islands+1340
  • Uganda+256
  • Ukraine (Україна)+380
  • United Arab Emirates (‫الإمارات العربية المتحدة‬‎)+971
  • United Kingdom+44
  • United States+1
  • Uruguay+598
  • Uzbekistan (Oʻzbekiston)+998
  • Vanuatu+678
  • Vatican City (Città del Vaticano)+39
  • Venezuela+58
  • Vietnam (Việt Nam)+84
  • Wallis and Futuna (Wallis-et-Futuna)+681
  • Western Sahara (‫الصحراء الغربية‬‎)+212
  • Yemen (‫اليمن‬‎)+967
  • Zambia+260
  • Zimbabwe+263
  • Åland Islands+358

    image

    Join the conversation and have your say on Thailand news published on The Thaiger.

    Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now.

    Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Click for more information and the Thaiger Talk Guidelines.

    Petpailin, or Petch, is a Thai translator and writer for The Thaiger focusing on Thai news and what's happening in Thailand. She is a news writer who stops reading news on the weekends to spend more time cafe hopping and petting dwarf shrimp.

    image

    Follow Thaiger by email:

    Thailand25 mins ago

    Thailand Pass remains, at least until the end of June

    Thailand15 hours ago

    Thailand News Today | Thailand to target “wealthy foreign tourists”

    Travel16 hours ago

    5 beautiful glamping spots in Phuket to get closer to nature

    Sponsored1 day ago

    What’s behind CP’s successful Metaverse campaign?

    image
    North East16 hours ago

    Man in northeast Thailand stabs wife on train

    Thailand16 hours ago

    Deputy PM demands officals to avoid being rude and offensive to residents

    Malaysia16 hours ago

    Malaysians continue to flood into Thailand

    image
    Join the conversation on the Thaiger Talk forums today!
    Phuket17 hours ago

    UPDATE: Chief in Phuket says black water is “not from businesses”

    Travel17 hours ago

    How do Thais name their kids? Here is an explaination

    Cannabis17 hours ago

    Download the ‘Plook Ganja’ app to legally grow cannabis at home in Thailand

    Thailand17 hours ago

    Spicy Pork Bone Soup Eating Challenge | This is Thailand

    Chon Buri17 hours ago

    UPDATE: Man who attacked Russian woman in Chon Buri confesses

    Property19 hours ago

    5 hottest locations for property investment in Bangkok 2022

    Phuket19 hours ago

    In Phuket, Indians are the top tourist group since Test & Go scrapped

    Tourism19 hours ago

    Love drugs found in hotel of Aussie man who plunged to his death

    Economy20 hours ago

    Thailand’s bottled palm oil price continues to skyrocket

    Thailand8 months ago

    Morning Top Stories Thailand | Police to end protests, Human Trafficking | September 14

    Thailand1 year ago

    Thailand News Today | Thai Airways in rehab, All go for Songkran | March 4

    Tourism1 year ago

    Phuket’s nightlife. Yes, bars and clubs are still open | VIDEO

    Phuket1 year ago

    Thailand News Today | Covid passport talks, Thai Airways heads to court | March 2

    Tourism1 year ago

    Phuket Thai food treats you need to try | VIDEO

    Thailand1 year ago

    Thailand News Today | Bars, pubs and restaurants ‘sort of’ back to normal | Feb 23

    Tourism1 year ago

    In search of Cat & Dog Cafés in Phuket Town | VIDEO

    Thailand1 year ago

    Thailand News Today | Gambling crackdown, Seafood market to reopen, Vlogger challenge | Jan 21

    Thailand1 year ago

    Thailand News Today | Covid testing for visas, Business impact, Vaccine approval | January 19

    Thailand1 year ago

    Thailand News Today | Weekend Bangkok bombs, Thailand fires, Covid update | January 18

    Thailand1 year ago

    Thailand News Today | Stray car on runway, Indonesian quake, 300 baht tourist fee | January 15

    Thailand1 year ago

    Thailand News Today | Governor off respirator, sex-trafficking arrest, condo prices falling | January 14

    Thailand1 year ago

    Thailand News Today | Chinese vaccine, Thailand ‘drug hub’, Covid update | January 13

    Thailand1 year ago

    Thailand News Today | Bangkok may ease restrictions, Phuket bar curfew, Vaccine roll out | January 12

    Thailand1 year ago

    Thailand News Today | Covid latest, Cockfights closed down, Bryde’s Whale beached | January 11

    Trending