Hotels drop room checks, boost guest trust and speed up check-out
The hotel industry‘s shift away from pre-departure room inspections offers a glimpse into evolving customer service and security protocols. In the past, hotel check-ins involved a deposit, which was returned post-verification of the room’s condition at check-out. Today, however, most establishments have abandoned this practice, streamlining the departure process.
The foundational shift in hotel policies is largely due to more comprehensive customer databases. Upon check-in, guests typically provide identification, such as a national ID or passport, along with contact details. This information allows hotels to easily follow up on any issues post check-out, whether it is to charge for unpaid minibar items or address damage to the room. In the event of non-cooperation from a customer, hotels can enlist police assistance to protect their rights.
Furthermore, this change enhances customer satisfaction by reducing wait times during peak check-out periods, which could otherwise add stress to guests rushing to catch flights or trains. Eliminating the wait for room inspections not only saves time but also improves the overall guest experience—a crucial factor in the hospitality industry.
The behaviour of hotel guests has also improved. With a more responsible society and the growth of the tourism industry, incidents of theft or damage have significantly decreased. The absence of a room check reflects mutual trust and respect between hotels and their guests.
Advancements in security measures further justify the change. While hotel rooms lack CCTV for privacy reasons, public areas like hallways, elevators, and lobbies are well-monitored. This allows for the clear identification of individuals responsible for any damages or theft, making immediate post-check-out inspections unnecessary.
These developments indicate a societal progression and a commitment to enhancing the quality of service in the hospitality sector. Nonetheless, guests should thoroughly check their belongings before departure to avoid leaving items behind or encountering avoidable issues.
In the context of the hospitality industry, it’s also worth noting that guests are advised against folding blankets or arranging pillows before checking out. This practice may seem helpful but can complicate the housekeeping process. Additionally, placing luggage in the bathroom upon arrival is a recommended tip for travellers, as it helps to avoid transferring any pests from previous destinations into the bedroom area.
