Connect with us

Business

Laguna Phuket cleans up in dirty laundry trade

Legacy Phuket Gazette

Published

 on 

PHUKET: Part of the pleasure of holidaying in a good hotel is that you don’t have to do your own laundry. Yet
someone has to do it for you and for all the other guests. Can you just imagine what a gigantic pile of dirty clothes all the resorts in Phuket generate? But where some see nothing but a lot of dirty laundry, others spot a business opportunity.

Twelve tonnes – this is how much dirty laundry is processed in one day by the Laguna Service laundry operations. And that’s on a slow day, in the low season. Come the high tide of the tourist season and this amount doubles. No wonder that the second biggest industrial laundry in Phuket never ceases operations.

“We work seven days a week, 365 days a year,” says Anthony Loh, Laguna Service Senior AVP. “Room linens constitute the majority of laundry with restaurant linens coming in second,” he adds and continues to explain that the average lifespan of a bed sheet in a big hotel is about one year, or 120 laundry cycles. But not when it’s Laguna Service that takes care of the washing.

“Thanks to Laguna’s technology, this can be expanded for up to two years. We use steam-driven equipment that is gentler on clothes and our washing machines have a lower rotation rate than those you’re used to at home helping to extend the life of the fabric,” says Loh.

Quality service and care for the customers’ fabrics is just one thing that Laguna Service prides itself on. To showcase the other, I’m invited on a tour of the compounds. The first things that catches my eye when inspecting the massive, industrial-type boilers are the nearby rows upon rows of LPG tanks.

“All our operations are fueled with LPG, which is better for the environment. We also perform our own water treatment,” explains Loh.

“Being environmentally friendly is very important to us and to Laguna’s company wide CSR depart-
ment,” he adds.

This care extends to the laundry’s own staff. To limit workers’ exposure to chemicals, most of the operations are automatized. Laguna Service first served exclusively the hotels within Laguna Phuket grounds, using this opportunity to gain experience and to perfect its processes. It was 10 years ago that a decision was made to enter the open market and start aiming at customers outside Laguna.

“But we didn’t just open the flood gates, for the sake of making money,” says Loh. “We wanted to ensure a progressive growth so we approached just two hotels and didn’t advertise – depending entirely on word-of-mouth marketing.”

It worked. Today, 14 hotels outsource their laundry operations to Laguna Service, seven of them outside of Laguna Phuket. Loh believes that its time to take another step up.

“We believe we have reached another level allowing, us to provide more. With 10 years’ of experience in working with outside customers and going through both the highs and the lows of the industry, we feel that the quality of our service has reached a level that allows us to expand without compromising it,” he explains.

The motivations behind this move are bigger than just looking for more revenue: Laguna Service has ambitions to set new standards in Phuket’s industrial laundry services.

“Our ambition is to help develop the whole industry here. We see a lot of small and medium-sized commercial laundries coming up, many of them entering the business just for profit, without regard
for the environment or quality of service. We would like to influence the whole industry to raise their
standards,” says Loh.

“We cannot service everybody but we want hotels to be aware of what quality service is; what is ‘care’ for the associates and what environmentally-friendly operations are,” he concludes.

Laguna Laundry Service can be reached on 076-271313, Email: laundrycv@lagunaphuket.com

— Maciek Klimowicz

 

Get more from The Thaiger

📱 Download our app on Android or iOS
👋 Have your say on our Thailand forums
🔔 Subscribe to our daily email newsletter
📺 Subscribe / Join YouTube for daily shows
👍 Like/Follow us on Facebook
🐦 FOLLOW us on Twitter
📷 FOLLOW us on Instagram

image

Join the conversation and have your say on Thailand news published on The Thaiger.

Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now.

Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Click for more information and the Thaiger Talk Guidelines.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Archiving articles from the Phuket Gazette circa 1998 - 2017. View the Phuket Gazette online archive and Digital Gazette PDF Prints.

Follow Thaiger by email:

Thailand3 hours ago

Covid UPDATE Saturday: 18,912 infections, news briefs

Drugs9 hours ago

Police nab 600kg heroin drug bust, year’s biggest in Northeast

Koh Samui12 hours ago

Koh Samui unaccustomed to Covid-19, many act in dismay

Sponsored2 days ago

Experience Phuket’s Islands with 5 Star Marine

Welcome back to Thailand!

Thaiger is getting behind local businesses for the restart of tourism in Thailand - up to 50% discounts across all advertising packages!

Thailand14 hours ago

Bangkok Airways extends flight suspension to August 11

Thailand15 hours ago

7 Jomtien Beach curfew breakers arrested

Thailand15 hours ago

Buri Ram pig stable converted into gambling den: 22 arrests follow

image
Join the conversation on the Thaiger Talk forums today!
Thailand16 hours ago

“Fake news” banned, Thai media say order infringes on freedoms

Phuket16 hours ago

Precarious Phuket: open internationally, closed domestically

Best of17 hours ago

Top 5 tattoo parlours Bangkok

World17 hours ago

Duterte approves lockdown measures for Manila

Best of17 hours ago

The Best Pizza in Bangkok with Delivery

Thailand17 hours ago

Thailand News Today | worker camp woes, ‘fake news’ crackdown | July 30

Best of17 hours ago

Best Premium Hotel Buffets in Bangkok

Coronavirus (Covid-19)17 hours ago

CCSA considers extending restrictions in “dark red” zones for another 14 days

Thailand18 hours ago

Fake dead bodies used in Phuket protest, police plan real investigation

Thailand5 months ago

Thailand News Today | Thai Airways in rehab, All go for Songkran | March 4

Tourism5 months ago

Phuket’s nightlife. Yes, bars and clubs are still open | VIDEO

Phuket5 months ago

Thailand News Today | Covid passport talks, Thai Airways heads to court | March 2

Tourism5 months ago

Phuket Thai food treats you need to try | VIDEO

Thailand5 months ago

Thailand News Today | Bars, pubs and restaurants ‘sort of’ back to normal | Feb 23

Tourism5 months ago

In search of Cat & Dog Cafés in Phuket Town | VIDEO

Thailand6 months ago

Thailand News Today | Gambling crackdown, Seafood market to reopen, Vlogger challenge | Jan 21

Thailand6 months ago

Thailand News Today | Covid testing for visas, Business impact, Vaccine approval | January 19

Thailand6 months ago

Thailand News Today | Weekend Bangkok bombs, Thailand fires, Covid update | January 18

Thailand7 months ago

Thailand News Today | Stray car on runway, Indonesian quake, 300 baht tourist fee | January 15

Thailand7 months ago

Thailand News Today | Governor off respirator, sex-trafficking arrest, condo prices falling | January 14

Thailand7 months ago

Thailand News Today | Chinese vaccine, Thailand ‘drug hub’, Covid update | January 13

Thailand7 months ago

Thailand News Today | Bangkok may ease restrictions, Phuket bar curfew, Vaccine roll out | January 12

Thailand7 months ago

Thailand News Today | Covid latest, Cockfights closed down, Bryde’s Whale beached | January 11

Thailand7 months ago

Thailand News Today | Southern floods, Face mask fines, Thai Air Asia woes | January 8

Trending