Thailand Pass hotlines, emails for assistance with registration process

Photo via Suvarnabhumi Airport (January 2022)

Thailand Pass hotlines were launched to assist travellers with registering for the various programs to enter the country at the moment. We know aspects of it are a pain in the arse, but for people wanting, or needing, to get back into Thailand at the moment, the Thailand Pass is not that difficult to navigate. And The Thaiger has some useful contacts if you need help or have questions.

The Thailand Pass has three programs – Test & Go, for fully vaccinated travellers who only have to spend 2 nights (Day 1 and 5) in a pre-paid SHA+ hotel. Sandbox, which is a ‘regional’ quarantine for 7 days. But you can wander and explore around that region for the 7 days before then being allowed to travel anywhere else in Thailand. There’s also the Alternative Quarantine which allows unvaccinated travellers to enter Thailand, but with a 7 – 10 day hotel quarantine, at your expense.

Registration for the Thailand Pass is free, but the government spokespersons have been warning travellers about third party websites asking for a fee for Thailand Pass registration. (Here’s the official website by the Department of Consular Affairs…

To be clear, registration is FREE.

Related news

For entry into Phuket, Krabi, and Phang Nga, travellers can email for assistance. Those registering for the Phuket Sandbox can call +66 (0) 7653 220 or email Travellers are also asked to fill in a Thailand Pass Follow Up Form on Google Docs.

For other destinations, travellers can contact the Department of Consular Affairs at +66 (0) 2572 8442 or email

Travellers entering under the Test & Go or Sandbox program must book accommodation at a hotel or resort with a SHA+ certification from Thailand’s Safety and Health Administration. For Test & Go travellers, a SHA+ hotel booking is needed on Day 1 and Day 5 of their stay.

A hotel needs to confirm the booking before the Thailand Pass can be verified by the Department of Disease Control. For enquiries about hotel booking authentication, call the Tourism Authority of Thailand’s hotline at 1672.

Thailand Pass hotlines, emails for assistance with registration process | News by Thaiger

Thailand NewsTourism News

Thaiger Talk

Join the conversation and have your say on Thailand news published on The Thaiger.

Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now.

Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Click for more information and the Thaiger Talk Guidelines.


If you have story ideas, a restaurant to review, an event to cover or an issue to discuss, contact The Thaiger editorial staff.

Related Articles