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Phuket launches app, passengers rate taxi drivers

Caitlin Ashworth

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Phuket launches app, passengers rate taxi drivers | Thaiger
PHOTO: MGR Online

How was your taxi ride? Passengers will soon be able to rate their Phuket taxi drivers using a new smartphone application. The province’s project “Hello Taxi Happy Phuket” involves 300 drivers aimed at maintaining standards like fair pricing.

Customers will be able to rate their ride experience on the app and driver’s will be scored on their service. So, if a driver rips them off or takes a longer route for some extra cash, their score will go down. The rating system will develop standards for taxi drivers, according to Phuket Land Transport Office Chief Banyat Kantha.

“All of the 300 drivers that signed up to the project will adopt the same standards by offering a clean, courteous, safe service with fair prices and clear and transparent rates… The motivation for the driver to uphold these high standards is the customer scoring system which will determine their overall level of service.”

Phuket has a shady history of dodgy taxi drivers and tuk tuk scammers that run as a virtual cabal. Rip offs and extortionate fares for even short rides have given the island a bad reputation for public transport where there is little alternative but to use the taxis and 4-wheel tuk tuk vans. Efforts in the past to try and reign in the island’s taxi and tuk tuk ‘overlords’ have all failed.

Passengers in a Phuket taxi can expect to pay up to 3-5 times as much as they would pay for a similar journey in Bangkok. Even the Grab Taxi alternatives have been forced to tow the line due to the strength of the island’s taxi mafia. But the Phuket Land Transport Office Chief, seemingly oblivious of the ongoing taxi price-gouging, said that Phuket is one of the top 10 tourist destinations in the world.

“Even though the island is seeing a drop in visitors due to the coronavirus pandemic, he says they need to make sure public transport is maintained so they’re ready when international tourists can return.”

The 300 taxi drivers involved in the project were selected by Phuket officials and will be wearing a uniform representing “Hello Taxi Happy Phuket,” according to Phuket Police Commander Rungrote Thakurapunyasiri. He says they will be a “new image” of taxi drivers.

“We aim to show that we really have changed and will be offering the highest of standards. The next step will be a rehersal with the developers of the app which we envisage will prove very efficient. We wish all drivers to be proud and work collectively to develop the system with patience and offer the highest standards of service.”

Although The Thaiger congratulates the provincial government land transport office for the initiative, we wonder how travellers will know if they’re being ripped off or not because, especially from the airport, the taxi meters NEVER work, or if they do, they are illegally ‘turbo-charged’ so they clock up the baht faster than normal.

SOURCE: Phuket News

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9 Comments

9 Comments

  1. Avatar

    sam thompson

    Saturday, September 5, 2020 at 4:52 pm

    Answer will always be related to the overpriced, rip off charges that the drivers have all mutually agreed so that tourists are given no choice but to be cheated and the drivers can earn big…..no rules imposed by Government to get these people in line and have meters installed in their vehicles so that people pay the same rates as they do for taxis in Bangkok [which are very good value]….so Q: how was your taxi ride? A: expensive

    • Avatar

      Rinky Stingpiece

      Monday, September 7, 2020 at 9:25 am

      I won’t use it, my wife haggled a great rate for a monthly private car hire with a local who needs the regular income, and she will drive over and pick me up; then I will have bikes posted to the island, I simply won’t pay for the overpriced taxis; nor will I pay for overpriced restaurants.

  2. Avatar

    Jason

    Saturday, September 5, 2020 at 6:26 pm

    I have visited Phuket 7 times now. I have one taxi driver who brings me from the airport to the hotel and back again. I am charged the same fare each time and I’m happy to pay it, because he is reliable and always on time. He is a local in Phuket and having come to know him, I trust him. I know that the fare I pay, helps support him, his wife and their kids. He works long shifts to make a living and is one of the ordinary people who have been effected most by this pandemic. I only wish I will be able to come back again. For me, to be with the woman I love and for my Taxidriver and the other people I support by the funds I spend, that they wlll not go bankrupt, because i and so many like me, can’t come to Thailand because of this pandemic.

  3. Avatar

    Perceville Smithers

    Saturday, September 5, 2020 at 9:48 pm

    wasted effort. just raise fares and require drivers to use the meter. as far as long hauling, no way for most visitors to know but a lot of riders use the gps on their mobile to get an idea.

  4. Avatar

    Erik

    Saturday, September 5, 2020 at 10:58 pm

    How about the red tuk tuk style taxis? These ones are the worst scum.

  5. Avatar

    Toby Andrews

    Sunday, September 6, 2020 at 11:41 am

    They don’t have meters? Well how does the customers know what is a fair rate?
    Times are tough in Phuket and the taxi drivers are now being reasonable, and concerned, but it is all show.
    The last time I was there they were collecting commission from the hotels and restaurants they took passengers to. This was demanded otherwise the taxi drivers would take nobody there.
    It doubled the price of my hotel.
    Once a thief always a thief. They will not change.

  6. Avatar

    Rinky Stingpiece

    Monday, September 7, 2020 at 9:19 am

    When will Phuket taxi fares be the same as Bangkok? That’s what needs to happen.
    In rural Thailand, I can hire a car and driver to cover half a province for 500THB; a full province for 1000THB, that rate would make the drive from Phuket airport to anywhere no more than 300THB, yet they seem to want 2000THB or more. The price should never be over 1000THB, there needs to be the same level of tight regulation on fares as in Bangkok. Price gouging foreign tourists is short-term thinking and has been harming the reputation of Phuket, along with hotel price hikes. Stop it!

    • Avatar

      Perceville Smithers

      Monday, September 7, 2020 at 12:04 pm

      It ‘d be up to the driver to comply. If andriver doesn’t want to use the meter because he feels he can make more off it, who will stop him?

  7. Avatar

    james

    Monday, September 7, 2020 at 8:53 pm

    I have never seen a taxi in Phuket with a meter.

    They are scared to go to Patong for example as they will be beaten up by the local tuk-tuk drivers who are in a sort of maffia union and the prices are already fixed at a hight price.

    I saw two motorcycle taxi men beating up another motorcycle taxi man as he came into the area they had control over.

    I was in Bangkok a few weeks ago and I got a controlled yellow taxi from the airport, it was great, you take a ticket from the official machine, tell the driver where you are going and it only cost about 300 baht to get to my hotel in the middle of Bangkok, I followed the driver’s route on my iPhone and he drove the shortest route so no cheating at all and I paid what was on the meter plus the toll charges.

    We need the same system in Phuket, you can of course go to a taxi booth in the airport and the prices are all displayed and fixed, you pay first and it is hassle-free.

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Read more headlines, reports & breaking news in Phuket. Or catch up on your Thailand news.

Caitlin Ashworth is a writer from the United States who has lived in Thailand since 2018. She graduated from the University of South Florida St. Petersburg with a bachelor’s degree in journalism and media studies in 2016. She was a reporter for the Daily Hampshire Gazette In Massachusetts. She also interned at the Richmond Times-Dispatch in Virginia and Sarasota Herald-Tribune in Florida.

Chiang Mai

Tourism officials slash Songkran travel expectations by half

Tim Newton

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Tourism officials slash Songkran travel expectations by half | Thaiger

The TAT, ever the optimists regarding anything tourism related, even domestic tourism, predict that the Bangkok clusters that have emerged in the week before the Songkran break could reduce traffic and spending by up to half.

Today the CCSA is reporting 789 new infections and one additional death. 522 were local infections, mostly walk-ins to Bangkok hospitals, 259 were discovered through track and tracing. The remaining 8 were found in quarantine from overseas arrivals. In Phuket, another 17 cases have been reported today, taking the island’s week total to 43.

Tourism officials slash Songkran travel expectations by half | News by ThaigerGRAPH: Worldometer figures for Thailand, up to April 9

A 68 year old man from Nakhon Pathom province died on April 4 but wasn’t reported until today. The CCSA report that he died from Covid and “complications”. 33 other former patients have recovered and been discharged.

Last week the TAT estimated 3.2 million domestic trips would circulate 12 billion baht for the Thai economy. But the Tourism Authority has now slashed their estimates by half after hotels, airlines and bus companies reported mass cancellations in the last few days. Other provinces are reporting less than 20% cancellations. Although this weekend will see a lot of travel, Songkran doesn’t formally start until next Tuesday and the TAT expect there could be additional fallout as travellers decide to have a staycation for Songkran instead heading home.

Bangkok Post reports that 70% of travellers to Prachuap Khiri Khan and Hua Hin have already cancelled hotel bookings. Similar cancellations have been reported in Pattaya, Phuket and Chiang Mai. Many other provinces, particularly in the north east and north, are also enforcing quarantine on arrivals or additional paperwork to try and protect their provinces from any of the Bangkok clusters.

8 north eastern provinces rare now requiring 10 or 14 day quarantine periods for anyone arriving from areas where new clusters have been reported. Chiang Mai provincial officials say that tourists from Samut Prakan, Nakhon Pathom, Bangkok, Pathum Thani and Nonthaburi – basically Bangkok and surrounding provinces – must complete a 14 day mandatory quarantine or conduct a test for Covid when they arrive.

The reality is that the travel and quarantine changes are outstripping the ability to communicate them all. Anyone crossing into other provinces in the next few day, especially if you’re travelling from Bangkok and surrounding provincial ‘red zones’ can expect some additional paperwork or a Covid test. Or even quarantine.

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Education

Phuket student protests and is flunked as “not loyal to the nation”

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Phuket student protests and is flunked as “not loyal to the nation” | Thaiger
FILE PHOTO: Student protests led to one student not graduating due to being “not loyal to the nation, institution of the monarchy”

After participating in protests for student’s rights, a Phuket student was barred from graduating 9th grade, moving from middle school to high school, charged with being “not loyal to the nation, institution of the monarchy”. The student had advocated against mandatory uniforms and for student’s liberties. He told reporters that the school started paying attention to his actions last year when he participated in rallies in solidarity with students across Thailand. The school’s student affairs office received a copy of posts he made on social media encouraging others to join the cause. The school ordered a stop to his political actions, but he and his friends disregarded warnings and violated school rules when they handed out white ribbons to classmates. They received a warning from the student affairs office.

Student protests have increased after pro-democracy demonstrations surged in July last year, empowering many Thai people to speak out against injustices, including students’ rights and liberties. People from schools across the nation have been banding together in solidarity to bring their issues to public light.

On graduation day, all the students were promoted into high school, except for the one student protestor, says the Bad Student protest group. The theme of the day focused on dedication to the monarchy, country and religion, and specifically how students should be obedient. The student said he has received support from friends, but his parents remain neutral and his teachers have been completely silent on the matter. He is frustrated that he was punished for his right to express himself. He plans on testing with incoming students to re-enrol in the same school, and if he is not accepted because of the disloyalty charge, he will pursue legal ramifications, suing the school for blocking his right to an education over the student’s protests.

The student believes he needs to speak out to prevent school administrators from imposing on more students’ rights. He advocates for diversity in schools and ending prejudices, with increased liberties and freedoms for students.

“Schools must teach children to be able to think by themselves, not force children to think like them. Schools should create opportunities for students to express their ideas more freely.”

SOURCE: Prachatai

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Coronavirus (Covid-19)

16 more Covid infections reported today in Phuket

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16 more Covid infections reported today in Phuket | Thaiger
iTrip.com

Phuket is reporting 16 more infections today. It follows visits from Bangkok and last weekend’s Kolour Beachside parties that have resulted in a number of new Covid infections. The number of new infections has reached 26. But deputy governor Vikrom Jakthee says the province has been successful in containing the new outbreak “due to its quick response measures which now include shuttering bars and nightlife venues.

One of the confirmed cases is a male teacher from Headstart International School in Kathu who, after attending the parties on the weekend, was back teaching students on Monday and Tuesday. The school has sent a letter to all parents advising them of the situation and organising testing for anyone who may have come in contact with the teacher.

The closure order in Phuket comes just as the island province was expecting to get an influx of visitors for Songkran, the Thai New Year. Many bar and club owners were expecting some increased traffic during the holiday week. Phuket officials say they will explain to bar and club owners why they decided to close the venues during the critical week for business.

Vikrom previously cited the start of the island’s Covid vaccine roll-out of Covid starting to head towards a herd immunity in time for the province’s proposed July reopening to international tourists. But he admitted that the sudden appearance of the coronavirus on the island again will force officials to reevaluate the schedule for reopening. He also said that almost all cases were in younger age groups of people in their 20s and 30s.

“Today, the number of infected people reported in Phuket has reached 26, many are from entertainment venues. This figure is relatively high. It jumped from 10 to 26 cases. We will invite operators of entertainment places in for discussions.”

Partygoers who went to any of the Kolour Beachside parties in Phuket last weekend are being asked to visit a local hospital for a Covid test. The parties hosted more than 3,000 people, drawing concern after a musician tested positive for Covid-19, having attended all 3 parties. The Phuket Provincial Government and Phuket Provincial Public Health Office released a statement yesterday advising all partygoers to get tested.

“Those who attended the Kolour parties from April 2 to 3 at Shelter Phuket Dance & Night Club in Patong, Cafe Del Mar Phuket in Kamala and Illuzion nightclub on Bangla Road in Patong are asked to get tested.”

SOURCE: Bangkok Post

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