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Phuket KBank customers warned of trojan, spyware



PHUKET: Kasikornbank (KBank) today issued a warning for all online banking customers to beware a trojan spyware message asking customers to download a program to their computer or mobile phone.

Doing so may allow the spyware to steal your “one time password” SMS text messages sent from the bank’s online banking system, called “K-Cyber Banking”, to the mobile phone and allow criminals to make fraudulent transactions.

“We have yet to get the message out to all our customers,” a staffer at the KBank customer service center in Bangkok told the Phuket Gazette.

“We are working on warning all our K-Cyber Banking customers as fast as we can,” she added.

The warning messages are being sent by SMS text messages and emails to all K-Cyber Banking customers, the staffer confirmed.

“If any K-Cyber Banking customers have any questions about this, please contact the K-Contact Center at 02-888 8800 [ext 03] anytime 24 hours a day, or email us at,” she urged.

A warning notice has been posted in the Kasikornbank website (click here).

The message reads:

Beware a Trojan/Spyware program that can display a message on your computer screen asking you to download an Application Program to your mobile phone, especially Android smartphone. The application program can steal your OTP SMSs that are sent from K-Cyber Banking System to your mobile phone and make fraudulent transactions.

KBank will never ask you to download any Application Program to your mobile phone for use with K-Cyber Banking Service. Please also beware of a fraudulent SMS message that provides a link (URL) for downloading such an application program to your mobile phone.

While using K-Cyber Banking System, if you find any irregularities such as a message saying that you need to download an application program to your mobile phone, it is possible that your computer may have been infected by a Trojan/Spyware program. You must stop using the system and immediately call KBank to ask our staff to suspend your K-Cyber Account. You may resume using K-Cyber Banking only after you are certain that the Trojan/Spyware has been eliminated from your computer.


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