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Thailand’s #BestofTweets 2020

Caitlin Ashworth



PHOTO: Unsplash: Brett Jordan

The following is a statement from Twitter announcing the winners of the social media company’s #BestofTweets 2020 Thailand awards.

2020 has been a year of disruption and disconnect across economies, industries, and communities. For marketers, there’s never been a more challenging year. Campaigns, events, and creative shoots had to be moved online, postponed, or cancelled, tearing up a year’s worth of pre-planned concepts and strategies.

Despite these challenges, the real time nature of Twitter provided a space for brands to step up and take action to inform, support and entertain people. Whether they’re tapping into Twitter’s conversational insights, creating a meaningful connection with their communities or using Twitter’s product suite to completely revamp their launch plan, marketers across Southeast Asia, and especially in Thailand, displayed tenacity and creativity in using Twitter to help their brand stay agile and relevant this year.

In recognition of this extraordinary work, and as we reflect on the toughest of years, Twitter is today introducing its #BestofTweets 2020 Thailand Awards to celebrate and applaud the brands that broke through the chatter to create standout campaigns.

1. Best Campaign for Driving Positive Change in Society

In a time of uncertainty, people look for reasons to be optimistic and positive. More are choosing brands based on the positive impact they have on society, and they value brands that articulate their ideals and act on them. This award celebrates the brand that used their position to affect positive societal change via Twitter, and is awarded to Colgate Thailand (@ColgateTh) for its Colgate Smile campaign. The campaign invited Thai people to smile, be optimistic and believe in the power of positive thinking. They released three videos featuring three Thai personalities whose life stories inspired positivity. What stood out about this campaign was Colgate’s ability to align the purposeful and uplifting message with what the brand stands for, a great smile; while also engaging with with people around the campaign hashtag (#ยิ้มสู้) which in turned generated lots of positivity and brand love.

2. Best Brand Voice

In an exceptionally challenging business environment, this award aims to celebrate the brand that has consistently and strategically been able to define and leverage their own voice. Lay’s Thailand (@laysthailand) did just that with their Lay’s Togetherness campaign. Recognising that Thais have been spending more time with family this year, Lay’s Thailand launched a campaign built on the concept of “Togetherness,” showing how Lay’s is part of many activities and moments between family members and loved ones.

3. Best Use of Video

With the consumption of video content continuing to rise, online video marketing is a key component of every savvy brand’s marketing strategy. Executing a campaign that successfully leveraged the power of video through three unique video creatives, Sunsilk Thailand (@SunsilkThailand) are the winner of this award for their #SunsilkDryshampoo campaign (#ทิ้งมันแล้วมูฟออน). As part of the campaign, Sunsilk educated potential consumers on how to use the product and spotlighted the product’s standouts while achieving high views and engagement during the launch.

4. Best Campaign that Drove Community Participation

Celebrating the brand that created an exceptional campaign to engage with their community and audience on Twitter, this award is special and is only awarded in the Thai market. The winner of this award is Eucerin Thailand (@EucerinThailand) for their #AskEucerin campaign. Going outside of the box, Eucerin Thailand launched a “consultation hub” accompanied by eight episodes on Twitter, and people were able to consult Eucerin about skin problems using the hashtag #AskEucerin, or by replying under one of their threads. Prompt responses and personalized recommendations helped the campaign deliver outstanding engagement with a 2X higher engagement rate against benchmarks, and many Tweeting to express their love for Eucerin.

5. Most Tweeted about Brand

Everybody’s lives have been impacted in some way this year. There has been huge changes in lifestyles during #StayHome and with the rapid growth of eCommerce. As a result, it is not surprising to see brands such as Shopee Thailand (@ShopeeTH), Netflix Thailand (@Netflixth), Lazada Thailand (@LazadaTH), LINE TV (@linetvth), Grab Thailand (@GrabTH) and JOOX Thailand (@JOOXTH) resonate more than ever with people on Twitter this year. To be the most talked about brand on Twitter you need to have a deep understanding of culture and the ability to tap into “what’s happening,” as well as be creative and execute bold marketing campaigns that are worth talking about. This year’s Most Tweeted about Brand on Twitter in Thailand is AIS Thailand (@AIS_Thailand).

Thailand's #BestofTweets 2020 | News by Thaiger

6. Best “Launch” on Twitter

When trying to launch something new in 2020, brands faced unique challenges. While some launches were pushed back or paused temporarily during the pandemic, many brands showed that it is indeed possible to launch successfully during a downturn as they creatively leveraged Twitter to introduce new products, brands, messages and campaigns.

Giving a master class in “Launching” on Twitter, the stand out brand and this year’s winner of “Best Launch on Twitter” is AIS Thailand (@AIS_Thailand) for their #AIS5Gที่1ตัวจริง campaign (#AIS5GTHNo1Network).

Following Twitter’s launch best practices, AIS Thailand teased the launch with a video to get people on Twitter talking. They then built on the hype during launch day with Twitter’s takeover products, Promoted Trends Spotlight with First view, to build massive awareness. To supercharge conversations surrounding the launch AIS leveraged Twitter’s custom brand emoji solution, and they sustained conversation surrounding the launch with several videos featuring campaign ambassadors, K-Pop Idols Bam Bam and Lisa, to drive traffic to its website.

7. Best Connection to Culture

Celebrating the brand that used “cultural moments” to participate in and/ or lead a conversation on Twitter, the winner of “Best Connection to Culture” is Kasikorn Bank (@KBank_Live) for their cultural connection to #Kpop. #KpopTwitter is huge in Thailand and to connect with this passionate community, KBank partnered with the world-renowned K-Pop girl group, BLACKPINK, for the launch of their new debit card – KBank x BLACKPINK Debit Card. With a deep cultural understanding of K-Pop fandom, KBank was able to successfully connect with the young, passionate, leaned-in #Kpop audience on Twitter. Driving engagement during the launch with a custom Blackpink-themed emoji, KBANK were seen as authentic and relatable through their engagement with K-Pop fans and Blackpink’s fan community, the Blinks.

8. Best #OnlyonTwitter

Recognising the brand that best leveraged the creative canvas of Twitter in 2020, this year’s “Best #OnlyonTwitter” award goes to Watsons Thailand (@WatsonsThailand) for their #ชิ้นที่สอง1บาท campaign (#2ndItemAt1Baht).

Creativity was central to the campaign’s strategy with multi-photo Tweets that combined four photos into one large photo with promotions. When launching, Watsons Thailand did so with a custom emoji and Promoted Trend Spotlight, owning the moment and driving conversation around the campaign. Watsons Thailand also worked with Key Opinion Leaders to further drive awareness of the campaign and conversations around it.

“In this time of upheaval, there was no rule book to go by, or tried and tested method to keep audiences engaged. Instead, brands and marketers have had to roll with the punches and learn as the year evolved. This meant really listening to and connecting with their communities, before reaching out in an authentic and genuine way. We’ve been humbled and inspired by how brands throughout the region have leveraged Twitter to tap into conversations and cultural moments. And as we look to the New Year, it’s clear that community building will only increase in importance,” said Arvinder Gujral, Managing Director, Southeast Asia, at Twitter.

These award winners have shown that great campaigns may start with a creative idea and be propelled with a strategic Tweet or more. Perhaps, making meaningful connections with audiences is also the way to go for brands as the world enters 2021. To the brands who carried on and stood out victorious, Tweet on!


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Caitlin Ashworth is a writer from the United States who has lived in Thailand since 2018. She graduated from the University of South Florida St. Petersburg with a bachelor’s degree in journalism and media studies in 2016. She was a reporter for the Daily Hampshire Gazette In Massachusetts. She also interned at the Richmond Times-Dispatch in Virginia and Sarasota Herald-Tribune in Florida.

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