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TripAdvisor slaps warning on Thailand’s ‘Sea View Resort & Spa’ review page

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TripAdvisor slaps warning on Thailand’s ‘Sea View Resort & Spa’ review page | The Thaiger
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Be careful if you want to trash a Thai hotel in the land of fragile egos who use the handy tools of eager lawyers and draconian libel laws. Now TripAdvisor, the review website everyone loves to hate, is warning potential travellers to a particular Thai hotel that they could face severe consequences for sharing negative opinions about their experience.

One visitor, Wesley Barnes from the US, was arrested after he waxed lyrical in his opinions about poor service at the particular establishment. Mr. Barnes was freed and eventually apologised in a settlement between him and the hotel. But TripAdvisor slapped this notice on the hotel’s listing…

TripAdvisor slaps warning on Thailand's 'Sea View Resort & Spa' review page | News by The Thaiger

Just in case you are warming up your fingers for a quick critique, this listing for the Sea View Resort & Spa in Koh Chang now includes a blatant warning.

“The reviewer spent time in jail as a result.”

Management at the hotel made an official complaint to the local police about the critique at the time. Mr. Barnes’ review strayed somewhat from the usual commentary about dirty bathrooms and cold soup to include “modern day slavery”. The resort’s management claimed that it had first tried to reach Mr. Barnes directly to “resolve the matter”, but took legal action because other reviews had been posted across different platforms, a few weeks apart.

At the time he was facing 2 years in a Thai prison after posting his negative online reviews about the Sea View Resort & Spa. Barnes, who works in Thailand, reported that he was arrested at the time by immigration police and that his passport had been confiscated until the matter was resolved.

Mr. Barnes stayed at the resort in June and had a disagreement with restaurant staff who tried to charge a corkage fee for alcohol he had brought on to the premises. He also added later that he felt the hotel’s management “were aggressive”.

Koh Chang police confirmed that an official complaint had been filed and that Mr. Barnes was accused of causing “damage to the reputation of the hotel”, and of bickering with staff about the corkage fee.

After weeks of media attention, local and international, and 1000s of online comments over the matter, the resort agreed to drop the police complaint if Mr. Barnes apologised and could convinced TripAdvisor not to display a “red badge” on the hotel’s TripAdvisor listing, which “could harm its business”.

The hotel’s use of Thailand’s notoriously tough libel and defamation laws rattled TripAdvisor, which now displays a clear warning about negative reviews that could land you in jail as a result of criminal charges filed by the hotel’s management.

“The hotel may have been exercising its legal rights under local law, however, it is our role to inform you so you may take this into consideration when researching your travel plans.”

The hotel has issued a statement accusing Tripadvisor of breaking its part of the settlement that was reached with Wesley Barnes.

“We fail to understand how Tripadvisor going back on their word, and not being impartial, is helpful to any of the parties involved in this case,” the resort’s manage responded in a statement to the NY Times.

By the way, if you want to visit the Sea View Resort and Spa Koh Chang in the middle of December, we randomly chose a date on Bookings.com and found a room for 2,900 baht a night. Have a great time, but don’t argue about the corkage!

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19 Comments

19 Comments

  1. Avatar

    SG666

    November 12, 2020 at 9:36 am

    Great move from Tripadvisor, any future guest of this place should be informed about potential risks.

    ,,The hotel has issued a statement accusing Tripadvisor of breaking its part of the settlement that was reached with Wesley Barnes,,

    LOL… this dodgy agreement was reached between Mr.Barnes and the Hotel and NOT between Tripadvisor and the Hotel. So what ?

    Maybe the hotel sues Tripadvisor now ? Good Luck with that. 555

  2. Avatar

    Gion

    November 12, 2020 at 9:55 am

    no matter whether the criticism was right or not, the reaction of the management was and is a disaster and now you will receive a receipt for your very stupid behavior. But this behavior is a common problem for Thai managers. In many cases they cannot stand criticism and they almost never accept them. you learn from mistakes that managers and executives prefer to remain silent about criticism and do not want to lose face. That was maybe 100 years ago, but in today’s modern world this behavior is a no go. if you as a manager or leader can’t stand criticism you should leave.

    • Avatar

      Kim

      November 12, 2020 at 11:36 am

      Gion, its not only the Thai owners but also the foreign managers employed by this hotel owner. We have all experienced the dreadful foreign managers which believe they are the gift to humanity, simply because they now have the opportunity to be a manager at a Thai hotel, a position which they would probably never have achieve in a developed country with a MNC. The fact that the hotel owners/management were not in a position to articulate a counter to the guests review via tripadvisor evidences the guests claim. I’m glad that Tripadvisor has at last taken a stance and posted this advice online, so potential guests can read how ill-willed the hotel owner and the management is.

  3. Avatar

    Jesus Monroe

    November 12, 2020 at 10:07 am

    Well you haven’t lost face…….only customers. LOL

  4. Avatar

    Peter

    November 12, 2020 at 10:26 am

    Yet another great advertisement (not) for the resort by bringing the matter back into the public domain, it won’t go away now until there is a reprint of the publication. Unfortunately timed just when Thailand needs a boost to the tourist sector. This debacle won’t just affect the hotel, it will cast a shadow over the whole tourism sector. What was originally very minor incident, should never have been allowed to escalate to the extent it has.

  5. Avatar

    gosport

    November 12, 2020 at 10:26 am

    It seems this hotel is in trouble defending its right of accusing a certain client using racism remark. I definitely will pick this hotel.

    • Avatar

      ray

      November 12, 2020 at 6:22 pm

      I second this. Although the manager made a mistake by taking it to court he has my sympathy. Online booking companies and review websites bring out the worst in some. These self-styled Spanish Inquisitors decide about life or dead for hospitality businesses and they relish in it. I’ve dealt with more than a few and each of them had non-valid arguments. The review was used as a revenge. It was different some years ago but now all these online giants take the side of the reviewer, no matter how clear the evidence of the unfounded accusations. I hope they don’t survive the pandemic but I guess that’s wishful thinking.

    • Avatar

      Kim

      November 12, 2020 at 7:35 pm

      It’s a 2 way street. There are also plenty of hospitality businesses which believe they are a 6 star provider but only provides what’s equal to 1 star and they use fake accounts to improve their ratings. How is it racist to mention that the fnb manager is Czech?

  6. Avatar

    Toby Andrews

    November 12, 2020 at 11:24 am

    I think the whole thing is an absolute scandal. The remedy for the hotel was to simply ask Trip advisor to delete the offending post. There are guidelines and if the post breached these guidelines it could have been deleted by Trip advisor.
    The post was not deleted, and the hotel could have answered in trip advisor their version of events.
    Instead they took the ridiculous option of informing the police!
    The latest review for this place is: 5 stars it should be 3 stars.
    The hotel answered and stated, we are undergoing full renovation of the main lobby, superior rooms, and building a beach front pool bar.
    I submitted a question: As there is extensive renovation in progress, can a guest expect to hear screeching angle grinders at 8’oclock in the morning?
    I will with watch interest to see if it is published.

  7. Avatar

    EdwardV

    November 12, 2020 at 1:57 pm

    I said when the first news broke, the hotels actions would cause more damage than some idiots review. Oh well you reap what you sow. As to trip advisor breaking its word, I don’t think so. Besides the fact they never gave their word to the hotel. Fact is they didn’t slap the hotel with “red badge”. They just posted their own advisory based on their own opinion. Couldn’t happen to a better hotel owner.

  8. Avatar

    Joe

    November 12, 2020 at 2:49 pm

    By writing a good response to the complaint the resort could have turned the whole thing to it’s own advantage. For example they could have pointed out that the guest was being totally unreasonable by talking about this slave business. TripAdvisor is also in the wrong, why did they let the guest write many different complaints over a period of weeks? One complaint is enough. It was obvious the guest was taking personal revenge.

  9. Avatar

    Graham

    November 12, 2020 at 2:51 pm

    Whilst visiting Phuket I sat down to eat in a beach side restaurant and did not receive what I had ordered. The waitress called the manager who was not on the premises. When he arrived he told me if I did not pay he would have to pay out of his own pocket!
    I felt justified in walking out.

  10. Avatar

    AI

    November 12, 2020 at 3:33 pm

    Like a playground squabble has been transformed into a black mark on this place.
    Like Joe said, they (the resort) should have given a polite response to the (possible inebriated?) fella with a beef.
    It seems PR is definitely not a forte with the management on how to respond to criticism. TA as mentioned also, should have let the thing drop after one broadside and let them work it out civilly. Could even have offered him a one night free ticket or something. Bad publicity = just a bad idea and nothing goes forward.
    Egos……

  11. Avatar

    Josef

    November 12, 2020 at 9:37 pm

    Mr. Barnes, US citizen, has been working in Thailand as a teacher. And a man like him quietly took a bottle of alcohol (the alcohol he bought somewhere in supemarket before) and placed it on the table of the hotel restaurant and wanted to drink it. After that was MR. Barnes warned by staff that he cannot consume the alcohol which he brought from outside into the hotel restaurant. And it was said to him it will be necessary to pay a corkage fee if he drinks it. And that is all story.
    The hurt US citizen Mr. Barnes (teacher!?) was probably used to bring bottles of alcohol with him into restaurants in USA. And suddenly somebody from developing country like Thailand is ask him for corkage! I am an American, who is more than me?
    I personally wish you Mr.Barnes, happy future in your houme coutry, you deserve it!

  12. Avatar

    Hooogie2000

    November 13, 2020 at 9:41 am

    I just love the new Thai lese majesty laws for tourism …just saving face fir the hiso vip owner but in really well done tripadvisor …should be put a general warning on all thai hotel websites as this is what thsi law permits !

    Hopefully tourism will move away to Vietnam Philippines Malaysia Singapore Bali so much more relaxing and welcoming without the scams and fragile thai egos …rip off taxis , also who wants to visit during mass demonstrations going on and get caught up …. they could even block airports like before as it’s escalates after covid . Which thai figures of 0 , are not believable whatsoever !

    They want Chinese tourists only not westerners unless 5star luxury money tourists only very clear !the message from them .

  13. Avatar

    Khun plastic

    November 14, 2020 at 8:41 pm

    Trip advisor have done the right thing,both sides of the story have played out on the site.
    They are correct to warn
    Potential guest’s of the potential legal concuquences of any criticism of the hotel be it justified or not.

  14. Avatar

    Keith McCart

    November 15, 2020 at 2:44 pm

    I have stayed at this hotel many times, twice recently. Its a top rate hotel and the staff are superb. We spoke to staff about this incident soon after when we first heard about it, they said the person was drunk and loud and argumentative and all started over him tasking his own bottle of spirits into their beachside bar restraint and refusing to pay corkage ( this is normal at all hotel bars ) they even gave in to him in the end and let him drink his own drinks. Whatever people dont be put off this is a super hotel with super staff. It wasn’t just criticising the hotel it was posting lies and causing them cancellations.
    An Expat living in Jomtien

    • Avatar

      Mike Frenchie

      November 16, 2020 at 2:50 pm

      Good to read but I will never take this risk anyway.
      One review amongst hundreds has zero value… nobody was cancelling because of that.

  15. Avatar

    Steve

    November 21, 2020 at 12:29 pm

    Why are some Yanks so anal retentive and ignorant that they need to argue and cause a ruckus like this guy did, over a bloody corkage fee?! Should have let him stay in the can until he got over his holier than thou attitude!

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Drugs

Clash with kratom smugglers by Songhkla border leaves 1 Malaysian cop killed and 1 injured

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Clash with kratom smugglers by Songhkla border leaves 1 Malaysian cop killed and 1 injured | The Thaiger

A clash with kratom drug smugglers by Thailand ‘s Songhkla border has left 1 Malaysian cop killed and 1 injured. The clash happened at around 2am this mornign as a Malaysian policeman came up on 13 men acting suspiciously near the border on the Malaysian side, which is opposite of Sadao district.

Gunshots were exchanged and 2 Thai smugglers were arrested with 3 other Thais wounded. The wounded Thais attempted to cross the border but were caught and sent to Hat Yai hospital for treatment. 54 year old Baharudin bi Pramli, was shot and killed whils 39 year old Norihan A/L Tari was wounded.

The kratom smugglers were believed to be both Malaysian and Thai nationals. Kratom, is a mild narcotic, which has been categorised as an illegal drug in Thailand. 1 of the injured men was taken to the area, as police say he was well enough to identify the scene of the clash and the gang’s escape route. Across the border, Malaysian police reportedly arrested 2 Thai smugglers. One was 38 year old Sahamadyusob Talah from tambon Ban Khuan of Muang district, while the other was unnamed.

Recently, a Burmese man was busted with 20 kilograms of kratom after he illegally crossed a natural border into Thailand in the southern Muang district in Prachuap Khiri Khan. Border patrol police and administrative officials were patrolling Ban Hup Phueng, a village near the natural pass on the Myanmar border, after Thailand authorities sealed the border earlier due to an outbreak of Covid in Myanmar. Such arrests of illegal border crossing have been more prevalent in recent months as the province has stepped up surveillance of the border due to the Covid-10 pandemic.

Just last weekend, a Burmese refugee contracted Covid after sneaking across the border to visit his native country and upon coming back, he tested positive for the virus, causing officials to lockdown the refugee camp in Tak province.

SOURCE: Bangkok Post

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Motorist escapes with minor injuries after train ploughs into car in Chumphon

Maya Taylor

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Motorist escapes with minor injuries after train ploughs into car in Chumphon | The Thaiger
PHOTO: Khaosod

A 36 year old amulet trader has had a lucky escape and is recovering in hospital after the car he was driving was hit by a train in the southern province of Chumphon. Kamol Srikhong, from Trang, escaped with only minor injuries following the collision, which occurred at an unguarded level crossing at around 10.30pm last night.

The Bangkok Post reports that Kamol suffered a broken collarbone and some bruising. Police and rescuers found his car, a black Nissan sedan with Krabi plates, lying on the tracks, having sustained extensive damage. The train was travelling from Bangkok to Trang. Police have launched an investigation into the cause of the collision.

SOURCE: Bangkok Post

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Tourism

Tracking down “The Beach” – the inspiration for the 2000 Hollywood movie

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Tracking down “The Beach” – the inspiration for the 2000 Hollywood movie | The Thaiger
PHOTOS: The Sanctuary Thailand

Tourists flocked to Maya Bay, you know ‘The Beach’ featured in the 2000 movie starring Leonardo de Caprio and directed by Danny Boyle. Since 2000, the tourist magnet on Koh Phi Phi Ley became a Mecca for the back-packer crowd followed by a mass tourist flock, bringing some 5,000+ tourists to the small bay every day at its peak.

In June 2018 Thai marine officials and the management of the national park controlling the Phi Phi islands banned visits to Maya Bay. The pilgrimage to The Beach was over and the environmentally abused bay got a chance to recover.

But Maya Bay, used in the film, wasn’t even the inspiration for the original novel that spawned the film. The ‘actual’ beach was, probably, a secluded little stretch of sand on Koh Pha Ngan, on the other side of the Malay Peninsula from Koh Phi Phi Ley, in the Gulf of Thailand near Koh Samui.

Michael Doyle started visiting Koh Pha Ngan in the mid 1980s, chilling in rustic beach bungalows as a break from being a psychiatric nurse in Australia.

Speaking to CNN, he said that he moved to Haad Rin at the southern tip of the island, at the time nurturing an international hippie scene fusing raves with tai chi, yoga with mind-opening drugs. By the end of the decade Haad Rin had started attracting a regular, well monthly, visit to the Full Moon Party. The spiritual awakening of the Full Moon Party eventual became mind-expanding for a host of other reasons and then became commercialised into one of the world’s best-know beach raves.

It was time for Michael to find another spot on the island.

Further up the coast he was invited to “The Sanctuary”. It could only be reached by boat or a hike through the rocky headlands of the Koh Pha Ngan coastline.

“As we came over the first hill, the sight of a crystal-white beach below, without anyone on it, was pure magic.”

But they hadn’t even reached The Beach at that stage. They had to hike further.

“We glimpsed the second bay just before sunset. Walking down from there, I felt as if I were passing through some kind of invisible membrane and I realised, well, my life has changed.'”

The Sanctuary was just a dormitory, a few bungalows and an open-air cafe. Michael stayed on for 3 months along with a handful others who helped build more beach bungalows.

Two other ‘locals’, Gill Beddows and Steve Sanders, decided to establish The Sanctuary after becoming disillusioned with the commercialisation at Haad Rin.

Their tropical beach paradise is actually Haad Thian (Mangrove Beach). The bay was under the control of a single Thai family, making it easier to negotiate a lease of the land to build The Sanctuary. They started building it in 1990.

“From the very beginning, we were focused on wellness and spirituality, offering an alternative to the party scenes on other beaches. We wanted it to be a centre for like-minded people to practice yoga and detox.”

Mostly mainstream now, Steve recalled that their practices were seen as ‘witch craft’ 30 years ago.

When the book ‘The Beach’, by Alex Garland, came out in 1996, Gill and Steve knew it was based around their hidden Koh Pha Ngan commune. The novel traces the fate of a small, loose-knit international commune who establish their own utopian community on a remote Thai beach… sort of ‘Lord of the Flies’ for Gen X. ‘The Beach’ would be reprinted 25 times in less than a year. in 2000 the novel was transformed into a $40 million film.

But director Danny Boyle, probably unaware of The Sanctuary, picked Maya Bay as the picturesque ‘Beach’ for the film.

In the book, Richard, a British traveller, encounters a deranged Scottish backpacker at a guesthouse on Bangkok’s Khao San Road (was actually filmed in Phuket at the On On Hotel). He tapes a hand-drawn map to Richard’s hotel door before killing himself.

Richard and a French couple trace the map to a hidden lagoon on a beautiful island. They find a utopian colony of hedonistic idealists struggling to keep their idyll a secret. The shots of the ‘beautiful hidden lagoon’ were filmed at Maya Bay, little known at the time, on Koh Phi Phi Ley. It became a popular day trip out of Phuket or Krabi until it was closed to tourists for rehabilitation in 2018.

In the novel, the building of the hidden beach retreat is supervised by Sal, an American woman with a carpenter boyfriend.

“Of course, this is more than a beach resort. But at the same time, it is just a beach resort. We come here to relax by a beautiful beach, but it isn’t a beach resort because we’re trying to get away from beach resorts. Or we’re trying to make a place that won’t turn into a beach resort.”

Richard, the fictional character played by de Caprio in the film, says…

“I still believe in paradise. But now at least I know it’s not some place you can look for. Because it’s not where you go. It’s how you feel for a moment in your life when you’re a part of something. And if you find that moment, it lasts forever.”

When asked if The Sanctuary was the inspiration for ‘The Beach’ Michael Doyle said he had”fuzzy memories of a guy hanging out in a hammock and just watching the flow of life for a couple of weeks in the mid-’90s”.

“And I can put names to a few of the characters in the story, so there’s that. It didn’t click so much with the book as with the film.”

But Gill Beddows said the comparisons were quite obvious.

“As soon as the book came out, I knew. There were just too many coincidences.”

And the same problems that beset the community in the film were also happening at The Sanctuary.

“We were living in the hippie belief that everyone could live together, and we didn’t need to let the outside world in and let money spoil everything. Gradually reality came in, knowing this wasn’t sustainable without income.”

Michael Doyle started to manage The Sanctuary in 1998 so that Gill and Steve could look after their other business interests. It already had an excellent reputation as a wellness retreat.

Tracking downTracking down

By 2013, The Sanctuary was booked out most of the time and the staff were turning away hundreds of requests for stays over the Christmas and New Year holidays. It’s success continued as Koh Pha Ngan grew in popularity as tourists discovered there was more to the little Gulf island beyond the Full Moon Party.

Once Thailand’s borders were closed in March this year, The Sanctuary was wrapping up another successful high season. Some gusts promptly left whilst they could. Future bookings were cancelled but others stayed on.

Michael says they had to make a lot of decisions quickly, with the threat of borders closing and people still in-house. They got all the remaining guests and staff in to the main restaurant for a chat.

“We let them know that during the island lockdown, they might not even be allowed on the beach, and that food supplies might get thin. In the end, everyone left except for a couple to whom we gave favourable rates for as long as they stuck it out.”

Although many employees headed back to their homes from mid-March the resort continued to operate. The Sanctuary successfully maintained its record of never closing down since its original opening, even in the midst of Thailand’s tourist drought.

The Sanctuary now has its own TV channel, streaming both live and taped events and a web page, Sanctuary Wellness Live.

As for the actual ‘Beach’, the secluded resort maintains aa steady stream of Thais and expatriates living in Thailand. There are still yoga classes, spa services, meditation, healthy dining and detox programs, plus the beautiful bay, and The Beach.

You can find out more about The Sanctuary Thailand HERE.

The last words are from the protagonist Richard from the novel The Beach…

“This is where the hungry come to feed. For mine is a generation that circles the globe and searches for something we haven’t tried before. So never refuse an invitation, never resist the unfamiliar, never fail to be polite and never outstay the welcome. Just keep your mind open and suck in the experience. And if it hurts, you know what? It’s probably worth it.”

Tracking downTracking down

The story originally reported on CNN.

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