Connect with us


Hotline for reporting transport rip-offs

Legacy Phuket Gazette



Hotline for reporting transport rip-offs | Thaiger

PHUKET CITY: Customers who believe they have been overcharged or otherwise maltreated by tuk-tuk, taxi, minibus and airport limousine drivers will soon be able to make complaints direct to the Phuket Provincial Transportation Office (PPTO) through a new telephone hotline number, 1584, manned 24 hours a day. Due to go into service at the end of May, the 1584 hotline will allow disgruntled passengers to speak direct to PPTO officers, who will launch an investigation. Problems associated with motorcycle taxi drivers will not, for now, come under this new push to improve the image of Phuket’s private transport services. This is because motorcycle taxi operators are currently exempt from rules imposed under the Land Transportation Act. An amendment to the act is expected to be made soon, bringing them in line with other forms of transport. These rules state that the complaints hotline number must be displayed within each vehicle along with – for tuk-tuks – a list of maximum fares on 49 routes around the island, and the tuk-tuk operator’s license. Any tuk-tuk operator found not to be displaying the fares list or charging more than the maximum fare for a trip is liable to a fine of up to 2,000 baht. The Chief of the PPTO, Prasit Amarapan, told the Gazette that officers should be able to conclude an investigation within seven days of the complaint being submitted, provided that the complainant gives them specific information to identify the offender, such as the operator’s license number or the vehicle’s PPTO registration number (painted on the side of the vehicle). “Passengers must include at least the license plate number or another official mark for us to be able to investigate the claim,” said K. Prasit. Until the hotline number is introduced, passengers wishing to complain may call the PPTO on Tel: 076-220791 or 076-211019, ext 6, during weekday office hours, or 076-211019, ext 9, at other times. Complaints may also be lodged at any police station.


Want more Thailand news from the Thaiger family?

📱 Download our app on Android or iOS for instant updates on your mobile
📝️ Join the conversation on Thaiger Talk - discuss news & life in our Thailand forums
📧 Subscribe to our daily email newsletter
👍 Like/Follow us on Facebook
🔔 Subscribe to or Join our YouTube channel for daily video updates


Join the conversation and have your say on Thailand news published on The Thaiger.

Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now.

Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Click for more information and the Thaiger Talk Guidelines.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Archiving articles from the Phuket Gazette circa 1998 - 2017. View the Phuket Gazette online archive and Digital Gazette PDF Prints.

Follow Thaiger by email:

Thailand4 mins ago

Army raids a house, arrests 53 as part of alleged gambling operation

Best of5 mins ago

Top 5 Insurance Companies for Expats in Thailand

Thailand15 mins ago

Thailand abstains from vote on UN resolution condemning Myanmar violence

Phuket Sandbox July 1st


Thaiger is getting behind local businesses for the restart of tourism in July - up to 50% discounts across all advertising packages in June!

Leisure24 mins ago

Top 5 Rooftop Bars in Bangkok

Best of37 mins ago

Top 5 Shabu-Shabu Restaurants in Bangkok

Indonesia37 mins ago

Indonesia approaches 2 million Covid cases

Thailand1 hour ago

Monday Covid Update: 3,175 new cases; infections rise in the Deep South

Pollution1 hour ago

Oil slick and ‘tar balls’ wash up on Phuket’s beaches – what caused it?

Best of1 hour ago

Top 5 Ice Cream Shops in Bangkok

Best of1 hour ago

Top 5 Japanese Restaurants in Bangkok

Thailand2 hours ago

Bangkok police are “ready” for Thursday’s protests

Thailand3 hours ago

Parachutist dies after being smashed into cliff face, falling into forest

Coronavirus (Covid-19)3 hours ago

Covid cluster spreads from Yala to other southern provinces

Thailand4 hours ago

Proposed start date now July 15 for “Samui Plus” reopening

Thailand5 hours ago

Ministry of Interior backtracks on decision to prioritise ThaiBev for vaccine allocation

Thailand4 months ago

Thailand News Today | Thai Airways in rehab, All go for Songkran | March 4

Tourism4 months ago

Phuket’s nightlife. Yes, bars and clubs are still open | VIDEO

Phuket4 months ago

Thailand News Today | Covid passport talks, Thai Airways heads to court | March 2

Tourism4 months ago

Phuket Thai food treats you need to try | VIDEO

Thailand4 months ago

Thailand News Today | Bars, pubs and restaurants ‘sort of’ back to normal | Feb 23

Tourism4 months ago

In search of Cat & Dog Cafés in Phuket Town | VIDEO

Thailand5 months ago

Thailand News Today | Gambling crackdown, Seafood market to reopen, Vlogger challenge | Jan 21

Thailand5 months ago

Thailand News Today | Covid testing for visas, Business impact, Vaccine approval | January 19

Thailand5 months ago

Thailand News Today | Weekend Bangkok bombs, Thailand fires, Covid update | January 18

Thailand5 months ago

Thailand News Today | Stray car on runway, Indonesian quake, 300 baht tourist fee | January 15

Thailand5 months ago

Thailand News Today | Governor off respirator, sex-trafficking arrest, condo prices falling | January 14

Thailand5 months ago

Thailand News Today | Chinese vaccine, Thailand ‘drug hub’, Covid update | January 13

Thailand5 months ago

Thailand News Today | Bangkok may ease restrictions, Phuket bar curfew, Vaccine roll out | January 12

Thailand5 months ago

Thailand News Today | Covid latest, Cockfights closed down, Bryde’s Whale beached | January 11

Thailand5 months ago

Thailand News Today | Southern floods, Face mask fines, Thai Air Asia woes | January 8