Connect with us

Bangkok

“Customer is King” – Thai Airways union attacks first class pilots

The Thaiger & The Nation

Published

 on

“Customer is King” – Thai Airways union attacks first class pilots | The Thaiger

The Thai Airways International worker’s union has attacked two pilots for demanding first-class seats from passengers in a standoff drama that delayed an October 11 Zurich-Bangkok flight by two hours even as airline executives vowed to reform the national carrier.

Airways executives pledged to nurture a “Customer is King” culture, pledging to use the controversy as an opportunity to revamp operations at the national flag carrier.

“The pilots were not violating any procedures by insisting that they should be given first-class seats in the 10-hour flight, but that’s not the end of the story,” president of Thai Airways Workers’ Union, Dumrong Waikhani, told a press conference yesterday.

Thai Airways pilots reportedly launched a protest yesterday at the airline’s headquarters, but media were kept away. Many employees were seen dressed in black at Thai Airways headquarters.

“An investigative committee will look into the controversy and they will release their results by the end of this week,” Dumrong said.

When asked about the pilots demanding the right to be seated in first-class, resulting in the downgrading of two passengers who had previously been upgraded from business to first class, Dumrong said they were not abusing their rights. At the same time, he suggested that under the circumstances, they were culpable for their actions.

“Pilots should have a ‘pilot’s conscience’. They should realise that customers come first, and that customers are Thai Airways’ source of capital and hence their very own source of income. If I were them, I would have been content with being placed in business class instead of grabbing first-class seats from passengers even if I had the right to do so,” he said.

Some people on social media argued that this was not an issue of privilege, but one of customer safety. Pilots are required to be seated in first class because they need to have sufficient sleep in order to guarantee customers’ safety in their next flights.

However, Dumrong did not see merit in the argument.

“If the pilots are active, that is if they have their next flight approaching soon after landing in Bangkok from Zurich, then this argument would be valid. However, the pilots in this case were travelling as passive off-duty pilots. So the argument does not stand,” he said.

“Moreover, I do not believe the difference between business and first-class seats in the aircraft significantly affects the quality of sleep. This issue has significantly damaged the image of Thai Airways both domestically and internationally.

Pilots within the union are split on the issue with some blaming the pilots and others insisting they had done no wrong, according to Dumrong.

“Thai Airways should use this instance as an opportunity to push for structural reforms. It should downsize some of its departments and increase efficiency. Pilot’s privilege will stay, as this is an international standard. Thai Airways pilots are not more privileged than pilots of other airlines,” Dumrong concluded.

Meanwhile, Thai Airways president Sumeth Damrongchaitham told Krungthep Turakij, a sister newspaper of The Nation, he had appointed a fact-finding committee to investigate the events. He also apologised to passengers on the flight. He admitted that there were shortcomings in the organisation, which have stacked up over the 58 years of the national carrier’s operations. He vowed to pursue reforms and promised to provide better services to customers.

Ekniti Nitithanprapas, the chairman of Thai Airways, said earlier that he would use this incident as an opportunity to reform the national carrier. He said he wanted to build a “Customer is King” culture in the organisation.

“There might be a resistance to change but reform is needed,” he said.

Thai Airways is among seven state enterprises undergoing rehabilitation process due to accumulated losses. It has been partly under pressure from fierce competition, especially from budget airlines and the current high oil prices.

Dumrong Waikhani,The President of Thai Airways Worker’s Union speaks at a press conference yeaterday about the Zurich -Bangkok TG971 controversy – PHOTO: The Nation

STORY: The Nation

Keep in contact with The Thaiger by following our Facebook page.



Do you need help with your business? Are you searching for a new job? Or an employer looking to hire? Try JobCute today.

Looking to jettison some items before jetsetting away or chartering a yacht? Look no further than Thaiger Classifieds where you can find and post items, work, property and more for free. Be sure to check out YonderTours for things to do in Thailand and tours across the country.

Read more headlines, reports & breaking news in Bangkok. Or catch up on your Thailand news.

Thailand's fastest growing portal for news and information, in association with The Nation.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Bangkok

Royal Barge Procession on Bangkok’s Chao Phraya postponed to December 12

The Thaiger

Published

on

Royal Barge Procession on Bangkok’s Chao Phraya postponed to December 12 | The Thaiger

PHOTOS: AFP

His Majesty the King has ordered the Royal Barge Procession to be postponed to December 12, originally scheduled for October 24, as recommended by the organising committee chaired by PM Prayut Chan-o-cha. Deputy PM Wissanu Krea-ngarm told Parliament yesterday about the official postponement.

After ten rehearsals and one dress rehearsal, he said the organising committee agreed that, if the procession were to proceed on October 24, the water conditions in the Chao Phraya River, currents and weather conditions would not be optimal. The committee then reported its concerns to HM the King, who subsequently agreed that the event be postponed until December 12, the beginning of the winter in Bangkok and the most settled weather of the year, according to Thai PBS World.

The committee will meet again on October 21 and a formal announcement will be made about the new schedule, said Wissanu, adding that December would be perfect timing for the event as there will be little chance of rain.

The Royal Barge Procession is the official finale of the King’s Coronation ceremony held in May this year. Their Majesties the King and Queen will ride on one of the 52 barges in the procession.

SOURCE: Thai PBS World

Here’s an example of what it will look like…

Keep in contact with The Thaiger by following our Facebook page.
Continue Reading

Bangkok

BTS thief and credit card skimmers arrested in Bangkok

May Taylor

Published

on

BTS thief and credit card skimmers arrested in Bangkok | The Thaiger

Tourist police in Bangkok have arrested a thief accused of pick-pocketing tourists on the city’s BTS Skytrain, along with an Indonesian couple charged with credit card fraud and card skimming.

Kasem Masan Jantaro, a 44 year old food vendor in the Huay Kwang market, says he started pick-pocketing when business became too slow for him to adequately support his family. The Skytrain security team alerted the police after several reports of tourists being pick-pocketed on the trains. Victims described the thief as middle-aged, with pale skin.

Kasem was arrested while trying to flee the scene at the Asok BTS station on Wednesday and was found to have 4,600 baht in cash and four stolen credit cards in his possession. Thai Residents reports that Kasem was previously prosecuted for drugs offences in 2015 and for robbery in 2016.

In a separate arrest, Bangkok police detained 32 year old Alexander Eddilias and 33 year old Estie Rusdiana, an Indonesian couple charged with being in possession of fake credit cards, stolen credit cards, and skimming devices used to steal credit card information.

The arrest comes after several banks notified police of transactions made using fake cards and the couple were tracked to a room in the Pratunam area of Bangkok. Officers also seized a computer, a skimming device, twenty two fake credit cards, two stolen credit cards, and twenty four credit card receipts.

The suspects say they bought the information on the Dark Web. The information was then recorded in the magnetic strip of the fake cards, which were used to make purchases worth approximately 2 million baht.

SOURCE: Thai Residents

Keep in contact with The Thaiger by following our Facebook page.
Continue Reading

ASEAN

Bangkok and Nonthaburi to get 2 extra holidays during ASEAN summit

May Taylor

Published

on

Bangkok and Nonthaburi to get 2 extra holidays during ASEAN summit | The Thaiger

November 4 and 5 have been approved as official holidays for Bangkok and Nonthaburi as a result of the 35th Asean Summit and Related Summits being held at Impact Arena Muang Thong Thani in Bangkok.

Deputy government spokeswoman Traisulee Traisoranakul confirmed yesterday that the measure was being taken in an effort to alleviate traffic problems in both areas during the summit, adding that other state enterprises and the Bank of Thailand could implement the holidays for their subsidiaries at their own discretion and on a case-by-case basis.

“Government agencies in Bangkok and Nonthaburi will stop working on these dates. Meanwhile, state enterprises and the Bank of Thailand will consider announcing November 4 and 5 as holidays for their subsidiaries on case-by-case basis.”

“However, government agencies which have a necessity to provide urgent or previously scheduled services to their clients that cannot be postponed may stay open on November 4 and 5, depending on the decision by the heads of these departments.”

Some other public or regional holidays coming up…

Bangkok and Nonthaburi to get 2 extra holidays during ASEAN summit | News by The Thaiger

SOURCE: The Nation

Keep in contact with The Thaiger by following our Facebook page.
Continue Reading

The Thaiger Newsletter

Keep up with all the day’s news. Subscribe here.

The latest news and information from Thailand.

* indicates required



ชมวาทะเด็ดธนาธร ให้การศาลรัฐธรรมนูญ คดีวีลัค ทำงานการเมืองเพราะอยากเปลี่ยนแปลงสังคม | The Thaiger
ข่าวการเมือง19 hours ago

ชมวาทะเด็ดธนาธร ให้การศาลรัฐธรรมนูญ คดีวีลัค ทำงานการเมืองเพราะอยากเปลี่ยนแปลงสังคม

ตรวจหวย 16/10/62 รางวัลที่ 1 เลขท้าย 2 ตัว 3 ตัว เลขหน้า 3 ตัว และรางวัลอื่น ๆ | The Thaiger
ตรวจหวย3 days ago

ตรวจหวย 16/10/62 รางวัลที่ 1 เลขท้าย 2 ตัว 3 ตัว เลขหน้า 3 ตัว และรางวัลอื่น ๆ

ตรวจหวย 16 ตุลาคม 2562 ผลสลากกินแบ่งรัฐบาล 16/10/62 | The Thaiger
ตรวจหวย3 days ago

ตรวจหวย 16 ตุลาคม 2562 ผลสลากกินแบ่งรัฐบาล 16/10/62

ถ่ายทอดสด “สลากกินแบ่งรัฐบาล” 16 ตุลาคม 2562 ลุ้นรางวัลที่ 1 สด ๆ | The Thaiger
ตรวจหวย3 days ago

ถ่ายทอดสด “สลากกินแบ่งรัฐบาล” 16 ตุลาคม 2562 ลุ้นรางวัลที่ 1 สด ๆ

หนุ่มแท็กซี่ฉาว ท้าต่อยเจ้าของธุรกิจเต๊นท์ กลางงานสนามหลวง | The Thaiger
ข่าว4 days ago

หนุ่มแท็กซี่ฉาว ท้าต่อยเจ้าของธุรกิจเต๊นท์ กลางงานสนามหลวง

ไทยแชมป์วอลเลย์บอลอาเซียนกรังด์ปรีซ์สนาม 2 รางวัลรายบุคคล | The Thaiger
วอลเลย์บอล2 weeks ago

ไทยแชมป์วอลเลย์บอลอาเซียนกรังด์ปรีซ์สนาม 2 รางวัลรายบุคคล

ตรวจหวย1ตุลาคม2562 ผลรางวัลที่ 1 เลขท้าย 2 ตัว 3 ตัว เลขหน้า 3 ตัว และรางวัลอื่น ๆ | The Thaiger
ตรวจหวย3 weeks ago

ตรวจหวย1ตุลาคม2562 ผลรางวัลที่ 1 เลขท้าย 2 ตัว 3 ตัว เลขหน้า 3 ตัว และรางวัลอื่น ๆ

ถ่ายทอดสดหวย 1 ตุลาคม 2562 ลุ้นรางวัลที่ 1 สลากกินแบ่งรัฐบาล | The Thaiger
ตรวจหวย3 weeks ago

ถ่ายทอดสดหวย 1 ตุลาคม 2562 ลุ้นรางวัลที่ 1 สลากกินแบ่งรัฐบาล

สีจิ้นผิงกล่าวสุนทรพจน์ ครบรอบ 70 ปีก่อตั้งสาธารณรัฐประชาชนจีน -ลิงก์ถ่ายทอดสด | The Thaiger
ต่างประเทศ3 weeks ago

สีจิ้นผิงกล่าวสุนทรพจน์ ครบรอบ 70 ปีก่อตั้งสาธารณรัฐประชาชนจีน -ลิงก์ถ่ายทอดสด

คลิปไฮไลท์วอลเลย์บอลเวิลด์คัพ 2019 นัดที่ 5 | The Thaiger
วอลเลย์บอล4 weeks ago

คลิปไฮไลท์วอลเลย์บอลเวิลด์คัพ 2019 นัดที่ 5

คลิปไฮไลท์ วอลเลย์บอลเวิลด์คัพ 2019 นัดที่ 1 | The Thaiger
วอลเลย์บอล1 month ago

คลิปไฮไลท์ วอลเลย์บอลเวิลด์คัพ 2019 นัดที่ 1

Paramount เตรียมรีเมค FACE/OFF หนังบู๊ระดับตำนาน | The Thaiger
หนัง1 month ago

Paramount เตรียมรีเมค FACE/OFF หนังบู๊ระดับตำนาน

ประยุทธ์ โต้ รัฐบาลไหนก็มีตำหนิทั้งนั้น “ถึงเวลาก็อ้างอย่างที่ผมอ้าง” | The Thaiger
ข่าวการเมือง1 month ago

ประยุทธ์ โต้ รัฐบาลไหนก็มีตำหนิทั้งนั้น “ถึงเวลาก็อ้างอย่างที่ผมอ้าง”

อารัมภบท รักฉุดใจนายฉุกเฉิน My ambulance ตอนแรก 6 กันยานี้ | The Thaiger
บันเทิง1 month ago

อารัมภบท รักฉุดใจนายฉุกเฉิน My ambulance ตอนแรก 6 กันยานี้

วอลเลย์บอลหญิงชิงแชมป์ยุโรป 2019 โฉมหน้า 4 ทีมตัดเชือกรอบรอง | The Thaiger
วอลเลย์บอล1 month ago

วอลเลย์บอลหญิงชิงแชมป์ยุโรป 2019 โฉมหน้า 4 ทีมตัดเชือกรอบรอง

Trending