Thomas Cook customers may have to wait 2 month for refunds

PHOTO: Rick Findler/PA Wire

Britain’s Civil Aviation Authority says that refunds of bookings by failed travel giant Thomas Cook’s customers could take longer than expected. At this stage the regulator says they don’t have all information needed from the collapsed travel firm.

The British Civil Aviation Authority says it was launching a new, online payment system next week for bookings made by payments methods other than direct debit and would enable customers to get refunds within 60 days of receiving refund forms. They hope a total of 100,000 bookings made by direct debit would be refunded within the next 14 days.

53 flights were scheduled September 30, returning 8,000 people following the collapse if the 178 year old British travel firm Thomas Cook. CAA claim that more than two-thirds of the total number of customers have been repatriated already.

SOURCE: Reuters