Connect with us


Phuket’s tourist evolution – Diversity is the best option Part 2





by Guest Writer

Our guest writer has been managing resorts around Phuket for two decades and has represented his brand at international expos along with promotions for Phuket over the years. His knowledge is first-hand and steeped in local experience. He has asked to remain anonymous.

Read Part 1 of the report HERE.

In Part 1 of the article we looked at the changes and evolution of Phuket’s tourist mix, the rise of the Russian market, then the Chinese and now the drop of both. So what can we do to continue to lure the Chinese travellers?

We need to learn about the Chinese market and guest’s expectations in order to be able to develop products, services and welcome them. You will see many hotels sending their sales teams regularly to China to the main line cities plus secondary cities to entice new business and to regain the confidence in our Phuket hotel products. In our case, when sales teams come back, they are expected to debrief the operation teams on Chinese guest expectations and the feedback from partners on how we can improve the service and products in place for our Chinese visitors. How many business do any research about their customers and what they actually want?

Here are some figures covering January to May in 2018 vs 2019 for the same period, about visitors to our resorts:

• Chinese guests, dropped 26.17%, year on year to date

• Russian guests, increased 22.99% year on year to date (this was a case of several tour operators consolidating their hotels to reduce inventory)

• South African guests, up 4.48% year on year to date.

• Australia and New Zealand combined, down 33.14% year on year to date (Phuket competes head to head with Bali and South American islands. Price is the key to any packaging as guests tend to look at great value packages, and the money saved is then on hand to use once they arrive at the destination!).

The Thai Baht has had an effect on the ‘value for money’ traditionally associated with traveling to Thailand too. The Chinese Yuan end of June 2018 was holding at around 5.06 Baht per 1 Yuan, but today it is 4.46 Baht per 1 Yuan.

The Australian Dollar was nearing 24.75 Baht per 1 Dollar a year ago, but today is hovering at 21.30 Baht per 1 Dollar which has had a dramatic affect on the famous ‘deals’ which Australian travellers are so accustomed to and hotels rely on during the green season.

As the Indian market is now seen as a possible ‘mainstream’ market heading towards Thailand, hoteliers are being approached more and more to see if we are ready to welcome Indian guests. Traditionally heading to the more lively resorts, families are going to play an important part in future arrivals from the sub-continent too.

Once again, expect to see a change in beach choice for families as the market opens up and recent improved air links with several major cities in India and Phuket shows that the future is promising for this market. Once again, a market we need to learn about and do our homework on guest expectations whilst holidaying here.

We have seen much ‘price dumping’ recently in the market place. By doing this, if a 5* property starts doing this, the situation ‘dominoes down’ the line to 4*, 3* and so on. According to several partners both in China and Bangkok, this year has seen aggressive price dumping but as the overall demand is not there this is going to have a severe affect on future negotiations as it will be difficult to get prices up again in the future.

One way which many of us are coping with this is ‘value adding’ – by maintaining room rates but offering some inclusions or ‘give aways’ within the rate instead makes a product more attractive to customers. Rate averages after these inclusions (depending on how a hotel calculates them and allocates the charges) will reduce and this year we have already seen 2.67% lower average room rate ‘year to date’ compared to last year.

Packaging is also becoming a bigger norm with hotels offering set packages for several nights stay with some inclusions. This we have tried in several markets and the response has been good. 7 night stays with a few additional meals, cocktails, prepacked laundry before going home, for example. Hoteliers’ costing teams are working harder than ever before to make sure that such packages produce returns whilst offering guests excellent value for money!

As one of the most established Vice Presidents of Sales and Marketing mentioned a few months ago, traditional 2 year ahead contracts with tour operators is becoming less and less important as the market changes so rapidly these days. We need to work day by day or month by month to react to market demands more than ever before to ensure that we remain competitive, nimble and flexible.

As we enter the second half of 2019, sales team meetings are looking more and more at new emerging markets; at balancing the books by nationality with new channels of distribution both online and traditional holiday companies in more countries to ensure that resorts don’t rely on just a handful of nationalities as, after all, we really never know when some of our largest tourist-feeding nations decide to change their travelling habits.

As it becomes easier and cheaper to travel by air, and the number of countries, who are welcoming visitors and becoming openly competitive with Thailand, increases never forget that every visitor has a great choice of countries to visit.

We need to continually review our products and services to ensure that we are aimed at the correct markets, guest mix (families, couples, younger, older, etc) and today’s trends in travel.

Therefore we ALL need to ensure that we are top of our game and welcome guests with true Thai smiles and make sure that we provide a safe environment with excellent service plus offering superb value for money.

Finally we should never forget to show the true traditions of Thailand that have attracted visitors to the Land of Smiles for centuries.

Phuket’s tourist evolution – Diversity is the best option Part 2 | News by Thaiger


Get more from The Thaiger

📱 Download our app on Android or iOS
👋 Have your say on our Thailand forum
🔔 Subscribe to our daily newsletter
📺 Subscribe / Join for daily shows
👍 Like/Follow us on Facebook
🐦 FOLLOW us on Twitter
📷 FOLLOW us on Instagram


Join the conversation and have your say on Thailand news published on The Thaiger.

Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now.

Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Click for more information and the Thaiger Talk Guidelines.

Click to comment

You must be logged in to post a comment Login

Leave a Reply

If you have story ideas, a restaurant to review, an event to cover or an issue to discuss, contact The Thaiger editorial staff.

Follow Thaiger by email:

Tourism3 hours ago

Songkhla prepares for tourism across the Southern land border

Thailand3 hours ago

French expat being denied re-entry to Thailand over repeated criticism of the Thai monarchy

Coronavirus (Covid-19)3 hours ago

COVID-19 SATURDAY: 6,073 infections, 32 deaths, provincial data

Sponsored1 day ago

CBRE recommends top 5 luxury condominiums in Phuket with fantastic locations

Coronavirus (Covid-19)4 hours ago

Omicron causing concern, Thai authorities ban travellers from 8 countries

Coronavirus (Covid-19)6 hours ago

Thailand’s nightlife venues and bars told to keep closed until January 16

Protests7 hours ago

Amnesty International under investigation for defending activists

Join the conversation on the Thaiger Talk forums today!
Coronavirus (Covid-19)11 hours ago

New Covid-19 strain named “Omicron” and a variant of concern

Thailand11 hours ago

Entertainment venues will not open before January 16

World13 hours ago

“Omicron” – a new Covid variant triggers travel alarms as flights disrupted

Coronavirus (Covid-19)24 hours ago

Vaccine passport soon to be made digital and issued for free

Bangkok1 day ago

Bang Sue Grand Station to use only Pfizer and Moderna vaccine

Thailand1 day ago

Thailand News Today | Thailand purchases Covid pills, Democracy summit snubbs Thailand | Nov 26

Phuket1 day ago

Phuket traffic police deny Facebook accusal of targeting tourists

Thailand1 day ago

CCSA hints that some bars and nightclubs could reopen before January 16

Thailand1 day ago

Easier entry for foreign tourists: CCSA approves ATK for on-arrival screening

Thailand2 months ago

Morning Top Stories Thailand | Police to end protests, Human Trafficking | September 14

Thailand9 months ago

Thailand News Today | Thai Airways in rehab, All go for Songkran | March 4

Tourism9 months ago

Phuket’s nightlife. Yes, bars and clubs are still open | VIDEO

Phuket9 months ago

Thailand News Today | Covid passport talks, Thai Airways heads to court | March 2

Tourism9 months ago

Phuket Thai food treats you need to try | VIDEO

Thailand9 months ago

Thailand News Today | Bars, pubs and restaurants ‘sort of’ back to normal | Feb 23

Tourism9 months ago

In search of Cat & Dog Cafés in Phuket Town | VIDEO

Thailand10 months ago

Thailand News Today | Gambling crackdown, Seafood market to reopen, Vlogger challenge | Jan 21

Thailand10 months ago

Thailand News Today | Covid testing for visas, Business impact, Vaccine approval | January 19

Thailand10 months ago

Thailand News Today | Weekend Bangkok bombs, Thailand fires, Covid update | January 18

Thailand11 months ago

Thailand News Today | Stray car on runway, Indonesian quake, 300 baht tourist fee | January 15

Thailand11 months ago

Thailand News Today | Governor off respirator, sex-trafficking arrest, condo prices falling | January 14

Thailand11 months ago

Thailand News Today | Chinese vaccine, Thailand ‘drug hub’, Covid update | January 13

Thailand11 months ago

Thailand News Today | Bangkok may ease restrictions, Phuket bar curfew, Vaccine roll out | January 12

Thailand11 months ago

Thailand News Today | Covid latest, Cockfights closed down, Bryde’s Whale beached | January 11