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Garuda Airlines cabin crew to abandon face masks following complaints

Maya Taylor

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PHOTO: Flickr

After a number of complaints from passengers (we assume male passengers), Indonesian carrier Garuda Airlines is preparing to have cabin crew ditch face masks in favour of face shields. The decision comes after some passengers said they couldn’t tell if the crew were smiling, pouting, angry or couldn’t care less.

In response, Garuda CEO Irfan Setiaputra says the airline will gradually move to the wearing of face shields only. Current Garuda regulations dictate the wearing of face masks for crew, in addition to face shields and gloves, as do the regulations of competing Indonesian carriers such as Air Asia Indonesia.

“Many Garuda passengers complained that flight attendants are wearing masks because the passengers can’t see the attendants facial expressions. So, gradually, our flight attendants will wear only face shields.”

A Coconuts report says Irfan has made controversial remarks about cabin crew having to wear personal protective equipment in the past, despite many international carriers now adopting it as standard practice.

“All those PPE make flight attendants look like astronauts. I ask, is that a hospital or an airplane?”

However, his announcement that Garuda’s cabin crew will eventually ditch face masks has not gone down well on social media, with Indonesian netizens accusing the airline of risking the health of its employees because of complaints from a few passengers.

Garuda Airlines cabin crew to abandon face masks following complaints | News by Thaiger

PHOTO: @karfianda/Twitter

SOURCE: Coconuts

 

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