Phuket TOT internet outages are over, but hiccups to continue

PHUKET: Staff at TOT Phuket have confirmed that a broken fiber-optic cable in Nakhon Sri Thammarat has been repaired, restoring internet access for thousands of TOT customers throughout Southern Thailand.

The cable went down at 10am on Wednesday, Wiraporn Kumied, a technician at TOT Phuket, told the Phuket Gazette.

“We were inundated with calls from customers in Phuket who could not connect to the internet. The worst affected were real estate companies and internet cafes,” she said.

Ms Wiraporn said the TOT control center in Haad Yai confirmed that critical repairs to the cable were completed at midday Wednesday.

However, she added that some internet connections may continue to experience intermittent problems or run slowly as other minor repairs are carried out.

Meanwhile, TOT customers will continue to experience hiccups connecting to websites hosted abroad as TOT upgrades its servers.

“The upgrades are expected to be complete by June 5,” Ms Wiraporn said. “But not to worry, the system will get better.”

— Woranut Pechdee