Connect with us


Bangkok food delivery riders demand legal protections

Jack Burton



PHOTO: Kapook

If you’ve got a smartphone, a motorbike and a bit of cash, you can get work straightaway in Bangkok… but it comes at a cost. Though the income is potentially high, online food delivery drivers face heavy workloads, long hours, customer complaints and high levels of risk.

GrabFood riders held a protest in Bangkok last week, saying that they get too small a cut from the company. Some claimed to be paid as little as 30 baht per delivery.

Even if some services pay more, the protesters say their take-home pay ultimately isn’t much, as they must spend their own money on food and drinks as they wait, often for hours, for an order to come through, and companies don’t cover insurance or vehicle maintenance.

The key players in the sector at the moment are Line, GrabTaxi, Foodpanda and Gojek. All of these companies make a profit by paying a fee to drivers, who serve as a missing link between customers who can’t (or won’t) leave their homes and local restaurants and food stalls.

Riders and customers are matched with smartphone applications with which consumers can place orders at their chosen eateries. The apps notify customers when a rider agrees to collect the food for delivery to their address. Customers can use the apps to track the progress of their orders.

But while the apps are convenient for customers, the convenience comes at a cost for riders, who often have to deal with “unkind” conditions.

One rider who asked not to be named said delivery service providers apply a points-based appraisal system which gives extra points to drivers who promptly accept and deliver orders. These points supposedly reflect a driver’s performance. Customers are sometimes charged a delivery fee, which differs from one app to another, or pay higher prices compared to walk-in customers.

The rider said his take-home pay depends on what kind of orders he gets. Some days, he waits hours for a single order at a busy restaurant.

“I could have delivered two or three orders from other restaurants in that time.”

Problems usually begin during “peak hours,” the lunch rush 10am to 2pm on weekdays, when delivery apps are flooded with orders from office workers. And a rider who declines orders can be barred from logging onto the app.

“Because of the demerit system, no one would dare to reject an order even if it’s inconvenient. It’s extremely exhausting, but sometimes we don’t have a choice.”

The rider says he’s 16-18 hours a day since New Year’s Day, bringing home an average of 16,000 baht a week, but while his previous job didn’t pay as well, at least he could spend the weekend with his children.

Customer dissatisfaction can also hit riders’ wallets. If a customer feels they’ve waited too long or simply changes their mind, they can easily cancel their order on the app.

“In these cases, we sometimes have to pick up the tabs ourselves. Riders have to pay for the food orders with their own money and have it ‘reimbursed’ by the customers.” Another rider agreed and added another common complaint:

“We often get scolded by angry customers.”

Female riders face added risks. One complained on Facebook, saying she rode 17 kilometres to deliver an order at 1am, only to have the delivery address changed to a location that required her to go even further, down a deserted, dusty road. When she arrived, no customer came out to receive the order.

“Aye” became a food delivery rider because of the potential for high pay it promised. At first, he earned 100 baht per delivery, but nowadays days he gets about 40 baht for deliveries within a 5 kilometre radius, or about 1,200 baht a day – just enough to support his wife and seven year old daughter. He says there are about 100,000 people working as food delivery riders in Bangkok.

“Anyone with a smartphone, a motorcycle and a bit of cash can get work straight away. But the companies don’t cover vehicle maintenance, and they don’t provide insurance in case of accidents.”

Aye called on the government to require companies to provide some benefits for riders, including insurance coverage at the very least.

One law researcher at Chiang Mai University says companies behind food delivery apps control a huge amount of data about consumer behaviour, which can be sold to business analysts.

“Riders play a crucial part in collecting this data and they deserve to receive a share of the income from any sale of the information.”

Yet while riders’ work exposes them to constant danger from road accidents they aren’t eligible for compensation from the companies or the state because they are not technically company employees.

Kriangsak Teerakowitkajorn, a researcher with the Just Economy and Labour Institute, agreed.

“These food delivery workers have no negotiating power at all when it comes to labour rights.”

App-based food delivery services operated by so-called platform economy companies have fast gained popularity over the past two years. The industry’s value is expected grow to between 33 and 35 billion baht this year, and to continue at around 10% per year.

SOURCE: Bangkok Post


Want more Thailand news from the Thaiger family?

📱 Download our app on Android or iOS for instant updates on your mobile
📝️ Join the conversation on Thaiger Talk - discuss news & life in our Thailand forums
📧 Subscribe to our daily email newsletter
👍 Like/Follow us on Facebook
🔔 Subscribe to or Join our YouTube channel for daily video updates


Join the conversation and have your say on Thailand news published on The Thaiger.

Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now.

Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Click for more information and the Thaiger Talk Guidelines.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Jack Burton is an American writer, broadcaster, linguist and journalist who has lived in Asia since 1987. A native of the state of Georgia, he attended the The University of Georgia's Henry Grady School of Journalism, which hands out journalism's prestigious Peabody Awards. His works have appeared in The China Post, The South China Morning Post, The International Herald Tribune and many magazines throughout Asia and the world. He is fluent in Mandarin and has appeared on television and radio for decades in Taiwan, Mainland China, Hong Kong and Macau.

Follow Thaiger by email:

Coronavirus (Covid-19)1 hour ago

Dole pineapple factory has 34 new Covid-19 cases, 413 total

Coronavirus (Covid-19)3 hours ago

Chinese Sinovac vaccine debuts in Singapore to high demand

Drugs4 hours ago

Drug smuggler caught in Kalasin with 300 kg of marijuana

Phuket Sandbox July 1st


Thaiger is getting behind local businesses for the restart of tourism in July - up to 50% discounts across all advertising packages in June!

Politics5 hours ago

Amendment to reform Constitution rejected by Parliament

Medical6 hours ago

Gender Health Clinic opens in Bangkok for transgender needs

Coronavirus (Covid-19)8 hours ago

30 million baht added to vaccine side effects compensation fund

Coronavirus (Covid-19)9 hours ago

Plan for 16-week gap between AstraZeneca vaccines dropped

Coronavirus (Covid-19)10 hours ago

CCSA: 120 day reopening will proceed with conditions

Tourism11 hours ago

Sandbox latest, CCSA says all regions reopening must reach 70% local vaccination

Coronavirus (Covid-19)14 hours ago

Covid UPDATE Saturday: 3,667 new infections and 32 deaths

Politics15 hours ago

Thamanat elected to role of head ‘fixer’ in Palang Pracharat party

Expats24 hours ago

List: China has over 50% of all foreign-owned condos in Thailand

Coronavirus (Covid-19)1 day ago

Government plans 10 million vaccines for July

World1 day ago

Thailand News Today | Vaccine deaths investigation, PM heads to Phuket, BMA extends vendor licences | June 18

Thailand1 day ago

1 million AstraZeneca doses arrive, Anutin says “more” on the way

Thailand4 months ago

Thailand News Today | Thai Airways in rehab, All go for Songkran | March 4

Tourism4 months ago

Phuket’s nightlife. Yes, bars and clubs are still open | VIDEO

Phuket4 months ago

Thailand News Today | Covid passport talks, Thai Airways heads to court | March 2

Tourism4 months ago

Phuket Thai food treats you need to try | VIDEO

Thailand4 months ago

Thailand News Today | Bars, pubs and restaurants ‘sort of’ back to normal | Feb 23

Tourism4 months ago

In search of Cat & Dog Cafés in Phuket Town | VIDEO

Thailand5 months ago

Thailand News Today | Gambling crackdown, Seafood market to reopen, Vlogger challenge | Jan 21

Thailand5 months ago

Thailand News Today | Covid testing for visas, Business impact, Vaccine approval | January 19

Thailand5 months ago

Thailand News Today | Weekend Bangkok bombs, Thailand fires, Covid update | January 18

Thailand5 months ago

Thailand News Today | Stray car on runway, Indonesian quake, 300 baht tourist fee | January 15

Thailand5 months ago

Thailand News Today | Governor off respirator, sex-trafficking arrest, condo prices falling | January 14

Thailand5 months ago

Thailand News Today | Chinese vaccine, Thailand ‘drug hub’, Covid update | January 13

Thailand5 months ago

Thailand News Today | Bangkok may ease restrictions, Phuket bar curfew, Vaccine roll out | January 12

Thailand5 months ago

Thailand News Today | Covid latest, Cockfights closed down, Bryde’s Whale beached | January 11

Thailand5 months ago

Thailand News Today | Southern floods, Face mask fines, Thai Air Asia woes | January 8