Connect with us


Asia leads the way in travel technology over next decade




In an industry already heavily “disrupted” by technology, tourism and travel will see even more of the business-side move online.

Singapore-based travel booking company Agoda says that single one-stop-shop apps for all travel needs, passport free travel, and mobile app check-in are the top three new travel trends expected by travellers.

Their report indicates travellers now expect a lot more from their travel experience in the next decade. In Asia, more than half of all respondents in Indonesia (56%), Singapore (54%), Malaysia (53%), Taiwan (50%), and the Philippines (48%) and Thailand (48%), consider this will be the norm in the next decade. In the UK and the US only a third of respondents recognised these trends.

Asians also believe their mobile apps will provide full check-in services, allowing guests to jump the registration queues, download their room access digital codes and head straight to their rooms.

Around half the respondents in Singapore, Vietnam, Philippines, China and Australia believe that passport-free travel will become the norm in the next decade. UK and US are more doubtful with only 1 in 5 surveyed believing it will happen.

Technology has already made an enormous impact on how and where people travel, how they book and using others’ reviews as an aid in their decision-making. The disruption has had a profound effect on local business who now have to share their local profits with the multi-national businesses that control the apps. At the same time they share the opportunity to spread knowledge of their services to an enormous audience.

Timothy Hughes, Vice President of Corporate Development at Agoda, says Asian travellers, especially, are much more tuned into, and using, all the new travel technologies.

“It is a technology golden age for travellers, as technology is developed to simplify the way anyone, anywhere can search, book and pay for flights, hotels or holiday accommodation.”

“The 2000s was defined by the mouse and the computer, putting online travel booking just a click away. The 2010s, was defined by the smartphone and app, and put a travel agent in the pocket of every phone owner, and the 2020s will be defined by the power of data and Machine Learning (AI).”

“This will enable companies like Agoda to provide personalised, more relevant recommendations to make booking travel even easier,”

“Asian-based companies are now leading the world in technology adoption and development to achieve this. I expect to see Asia press ahead with that lead in the 2020s, especially in areas such as video and augmented reality, improved mobile services with more chat and voice solutions, and payments to help bring the ‘unbanked’ online”.

Fo Thailand, this is how locals surveyed in some key areas…
• 49% of Thais anticipate using their mobile phones to check into hotels as the norm, making them one of the highest expectant of this trend.
• 39% expect to be able to use a single app for all their travel needs.
• 32% of Thai travellers wish to make more eco-friendlier choices when travelling.
• The capital city of Bangkok tops the wish list for Thais in the 2020s. This is followed by Kyoto (#2) and then Phuket (#3).
• 36% of Thai travellers would like to explore more of their own country in the next decade, while 30% would like to travel more internationally.

SOURCE: Thailand Today


Want more Thailand news from the Thaiger family?

📱 Download our app on Android or iOS for instant updates on your mobile
📝️ Join the conversation on Thaiger Talk - discuss news & life in our Thailand forums
📧 Subscribe to our daily email newsletter
👍 Like/Follow us on Facebook
🔔 Subscribe to or Join our YouTube channel for daily video updates


Join the conversation and have your say on Thailand news published on The Thaiger.

Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now.

Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Click for more information and the Thaiger Talk Guidelines.

If you have story ideas, a restaurant to review, an event to cover or an issue to discuss, contact The Thaiger editorial staff.

Follow Thaiger by email:

Coronavirus (Covid-19)33 mins ago

6 school closed after infections are found

Coronavirus (Covid-19)38 mins ago

Wednesday Covid Update: 2,331 new cases; provincial totals

Best of2 hours ago

Top 5 Meditation Centres and Retreats in Thailand

Phuket Sandbox July 1st


Thaiger is getting behind local businesses for the restart of tourism in July - up to 50% discounts across all advertising packages in June!

Sponsored by image

Phuket2 hours ago

Thai police chief donates 100,000 baht to Phuket man shot by a drunk officer

Coronavirus (Covid-19)2 hours ago

Covid-19, food delivery brings rise in plastic and infectious waste

Thailand2 hours ago

Renowned Thai doctor cautions against letting tourists avoid 14 day quarantine

Thailand2 hours ago

PM Prayut Chan-o-cha says sorry again for delays in the Covid-19 vaccine rollout

Politics2 hours ago

Trial begins in Myanmar for former leader Aung San Suu Kyi

Best of3 hours ago

5 Top Secret Beaches in Phuket

Environment3 hours ago

Blacktip reef sharks get protected status as Environment Minister blasts video cruelty

Northern Thailand3 hours ago

Dozens of python eggs found underneath home

Thailand3 hours ago

100 neglected cats rescued by Save Elephant Foundation

Coronavirus (Covid-19)3 hours ago

Leading Thai doctor calls on government to accelerate vaccine rollout

Thailand4 hours ago

Good Morning Thailand | Tracking wrist bands for sandbox? Sex tourism, 2022 Michelin Guide

Best of4 hours ago

Top 5 Gyms in Bangkok

Thailand3 months ago

Thailand News Today | Thai Airways in rehab, All go for Songkran | March 4

Tourism3 months ago

Phuket’s nightlife. Yes, bars and clubs are still open | VIDEO

Phuket4 months ago

Thailand News Today | Covid passport talks, Thai Airways heads to court | March 2

Tourism4 months ago

Phuket Thai food treats you need to try | VIDEO

Thailand4 months ago

Thailand News Today | Bars, pubs and restaurants ‘sort of’ back to normal | Feb 23

Tourism4 months ago

In search of Cat & Dog Cafés in Phuket Town | VIDEO

Thailand5 months ago

Thailand News Today | Gambling crackdown, Seafood market to reopen, Vlogger challenge | Jan 21

Thailand5 months ago

Thailand News Today | Covid testing for visas, Business impact, Vaccine approval | January 19

Thailand5 months ago

Thailand News Today | Weekend Bangkok bombs, Thailand fires, Covid update | January 18

Thailand5 months ago

Thailand News Today | Stray car on runway, Indonesian quake, 300 baht tourist fee | January 15

Thailand5 months ago

Thailand News Today | Governor off respirator, sex-trafficking arrest, condo prices falling | January 14

Thailand5 months ago

Thailand News Today | Chinese vaccine, Thailand ‘drug hub’, Covid update | January 13

Thailand5 months ago

Thailand News Today | Bangkok may ease restrictions, Phuket bar curfew, Vaccine roll out | January 12

Thailand5 months ago

Thailand News Today | Covid latest, Cockfights closed down, Bryde’s Whale beached | January 11

Thailand5 months ago

Thailand News Today | Southern floods, Face mask fines, Thai Air Asia woes | January 8