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Air Asia announce new fees if you want to check-in at the airport counter

The Thaiger

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Air Asia announce new fees if you want to check-in at the airport counter | The Thaiger
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The AirAsia Group has announced it will begin charging travellers a fee to check in at airport counters – you know, that bit in the terminal where it says “Check In’. Even better, their excuse for the new charge… in part to encourage customers to “minimise physical contact with staff during the coronavirus pandemic”.

Malaysia’s AirAsia last month reported the biggest quarterly loss in its history due to the impacts the closing borders and grounded airlines has had on travel demand, with revenue down 96%.

At this stage the new charge has not been announced for the Thai franchise, Thai Air Asia. But travellers on the some of the parent Air Asia flights, who don’t check in via the airline’s website, mobile app or airport kiosk, will be charged the equivalent of 20 Malaysian ringgit (150 baht) for domestic flights and 30 Malaysian ringgit (225 baht) for international flights. This new rule is applicable at airports in Malaysia, Vietnam, Brunei, Cambodia, Laos, Taipei, Kaohsiung and Honolulu.

There are exceptions. Counter check-in will still be provided free to guests with reduced mobility, Premium Flex or Premium Flatbed guests, those affected by flight disruptions or if there’s been an airport kiosk outage.

Travellers who want to avoid the new counter check-in fees can either check-in online or use the Air Asia kiosks in the airports to scan or enter their flight details and receive a boarding pass.

The AirAsia Group COO Javed Malik says he hopes the new fees will help “motivate travellers to make use of the airline’s investment in digital technology”.

“In view of the Covid-19 pandemic, these self-check-in facilities have become very crucial in minimising physical contact between our guests and staff.”

In response to the huge losses the airline has had to shoulder, officials say they have applied for bank loans in its operating markets and had “been presented with proposals from investment bankers, lenders and potential investors to raise capital”.

The newly announced add-on fees for AirAsia are still below the European budget carrier Ryanair who charge 55 euro (2,000 baht) charge for airport counter check-ins. That charge was put in place before the Covid-19 outbreak.

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6 Comments

6 Comments

  1. Avatar

    Toby Andrews

    September 1, 2020 at 4:27 pm

    Very clever.
    They have few customers and they announce extra fees!
    Thai greed survives no matter what. The cannot stop themselves.

    • Avatar

      David Tucker

      September 1, 2020 at 11:29 pm

      From the article: “At this stage the new charge has not been announced for the Thai franchise, Thai Air Asia.”

      Air Asia is a Malaysian company. Only flown with them once, from Udon to Phuket. Price was right.

  2. Avatar

    Perceville Smithers

    September 1, 2020 at 4:36 pm

    Fewer customers, less staff. Encouraging customers to self-serve.

  3. Avatar

    Mika Heikkinen

    September 2, 2020 at 8:18 am

    AirAsia has the worst customer service i have seen in any company in long time.
    First of all, they don’t have it- everything is redirected to a chat bot named Ava.
    I could write an essay of the Air Asia pass issue but i leave it with just a comment- shit.

    And to refer to covid19 to make even more contactless traveling is just embarrassing for them.
    I flew Bangkok to Phuket couple of days ago with my family.
    During check in they couldn’t put us to sit together so i thought the plane was full.
    Surprised to see more empty seats in the plane than occupied.
    So im real Covid19 spirit they decided its better to separate people from family and mix with other and upon this put them all in same area of the plane. Empty rows of seats everywhere but people sat next to each other.
    Totally embarrassing to see in the name of Covid19.
    Shame on AirAsia

  4. Avatar

    Bahtboy

    September 2, 2020 at 11:43 am

    I am an Air Asia “BIG” member and as such I receive vouchers from Bangkok Bank for free baggage and “Hot” seats which are allocated at check in. So my frequent flyer “BIG” status has now virtually been annulled. Think about it, Air Asia.

    • The Thaiger & The Nation

      The Thaiger & The Nation

      September 2, 2020 at 12:29 pm

      As the article says, it is not currently being applied to Thai Air Asia.

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Thailand

48 Thais deported from Malaysia after serving prison sentences

The Thaiger & The Nation

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48 Thais deported from Malaysia after serving prison sentences | The Thaiger

Malaysian authorities have sent home 48 Thais after finishing their prison sentences for working illegally. The 38 males and 10 women were deported to Thailand’s southern Songkhla Sadao district where they were immediately tested for Covid-19 upon arriving and sent to mandatory 14 day quarantine facilities. The main border checkpoint at Sadao was closed for 14 days following a surge in new cases in the north Malaysian Kedah State. Some prisoners were also departed just before the borders closed. All other land border checkpoints were left open, and remain open at this time.

48 Thais deported from Malaysia after serving prison sentences | News by The Thaiger

All 48 reportedly tested negative for the virus upon repatriation. Malaysia allowed the border crossing of the Thais despite temporarily closing the border in Kedah State for 2 weeks due to a recent surge in Covid cases which saw more than 100 new cases in the past week alone. Currently, Malaysia has seen 10,167 positive cases of the virus since its commencement, according to worldometers.info with 130 virus-related deaths.

48 Thais deported from Malaysia after serving prison sentences | News by The Thaiger

GRAPHIC: worldometers.info

SOURCE: TNT

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Thailand

Thai-Myanmar border blocked with barbed wire, security increased due to Covid-19

Caitlin Ashworth

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Thai-Myanmar border blocked with barbed wire, security increased due to Covid-19 | The Thaiger
PHOTO: Thairath

Prachuap Khiri Khan border patrol say they’ve closed the Thai-Myanmar border, making sure the natural passageways are blocked by barbed wire fences. With Myanmar’s increasing number of Covid-19 cases, border police have drastically increased patrol.

New barbed wire was placed around the natural passageways in the western province to prevent Burmese migrants from crossing into Thailand. The army is controlling all border points in the province including 39 natural passageways between the districts Hua Hin and Bang Saphan Noi.

Police surveillance has also increased in response to the neighbouring country’s rise in coronavirus cases. 18 checkpoints are on 24 hour surveillance and officials are also doing random patrols on the Myanmar side of the border to sneak up from behind.

Although no Covid-19 cases have been detected from Burmese migrants who were caught allegedly crossing the border, Thai officials have been tightening border security to make sure the virus doesn’t enter the country.

Most of the outbreak has been in Myanmar’s Rakhine state, on the country’s west coast, but a Thai health official predicts the outbreak will reach the Thai-Myanmar border soon.

Malaysia also recently closed the Bukit Kayu Hitam border checkpoint, the main southern land border into Thailand, across the border from Sadao in Songkhla. The border is closed until September 25 in an effort to control the spread of the coronavirus.

SOURCES: Nation Thailand

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Coronavirus (Covid-19)

Malaysia closes main southern checkpoint into Thailand

The Thaiger

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Malaysia closes main southern checkpoint into Thailand | The Thaiger

Malaysia has closed the Bukit Kayu Hitam border checkpoint, the main southern land border into Thailand, across the border from Sadao in Songkhla. Officials say the border is now closed in efforts to control the spread of Covid-19 in the Kedah state. Although passage of people is not allowed, transport and trade, with requisite paperwork, will be allowed to continue.

But Thais, stuck in Malaysia, unable to cross through the Sadao border, would still be permitted to re-enter through Betong, Sungai Kolok or Wang Prachan checkpoints at other points along the Thai/Malaysia border, but will have to reregister and update their paperwork before they can enter.

The Royal Thai Embassy in Kuala Lumpur updated the details yesterday and enforced the closure from Friday. Malaysia has flattened its coronavirus curve for nearly 3 months and are aiming to contain the latest outbreak in the northern state. 182 cases were recorded yesterday. Malaysia has reported a total of 9,868 cases since the start of the outbreak.

Malaysia closes main southern checkpoint into Thailand | News by The Thaiger

“Thais who had registered earlier to enter the country via Sadao between now and September 25 should re-register and choose other checkpoints such as Betong, Sungai Kolok or Wang Prachan.”

Thais will be able to apply for a certifying letter from the embassy and obtain a fit-to-travel certificates issued within 72 hours before their planned travel date.

The 14 day closure of the border (since the decision was taken on Thursday), at the Bukit Kanyu Hitam checkpoint, is in response to a localised spike in Covid-19 cases in Malaysia’s Kedah state – 16 new cases since last Wednesday. The ‘Sungai cluster’ involves staff member at a medical centre in Kedah, who became infected with Covid-19 and subsequently infected 7 other family members.

The last Thai repatriates who were allowed to cross the border from Malaysia to Thailand yesterday were 2 men and 3 women who had just been released from jail in Malaysia and were being deported back to Thailand.

Malaysia on Friday reported 182 new coronavirus cases, raising the total to 9,810. Of the total, 9,181 people had recovered and 105 remained in hospitals. There have been 128 deaths.

SOURCE: Bangkok Post | Worldometer.info

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