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Thai quarantine confusion – do ASQ hotels know about April 1 changes?

Tim Newton

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A gentleman from Sacramento, California, 43 years old, wanted to come to Thailand for Songkran, and then some further exploration. But, with all the changes announced by the government, the restrictions imposed recently for Songkran celebrations, and the hotels still advertising for 14 day quarantines, he’s found it a complete minefield. His main complaint – people ‘on the ground’ don’t appear to know about the April 1 changes to quarantine requirements.

Here’s a screen shot from the Royal Thai Embassy in Austria. Other embassies have also updated their information but the changes, mostly, haven’t filtered down to quarantine-registered hotels in Thailand.

Thai quarantine confusion - do ASQ hotels know about April 1 changes? | News by Thaiger“I just find it odd that we are less than five days from the first and no official documentation has been pushed out to hotel owners.”

Here is his full message to The Thaiger…

This link is to official policy changes from the Royal Thai consulate. Can you please investigate why the changes are not being implemented into the local quarantine hotels who are still selling 15 day packages when it clearly states as of April 1 that this is the new policy. I am not sure what official word they are waiting for or why it has not been documented to the hotel owners but I am very curious as to why it is listed as official government policy from the Royal Thai consulate?

There seems to be a complete failure of information being filtered down to the standard SOP (Standard Operating Procedures) booklet given to the ASQ hotel managers. I am currently checked into ALQ in Pattaya and my hotel manager refuses to implement any changes to the ALQ until “official word” has been given. I feel the updated policy changes listed from the Royal Thai embassy should be more than sufficient to implement change.

Who is the official source of the info? Is it the Thai health ministry? Or is it provincial managers or officials? Who is the man?

Any assistance in this matter would be greatly appreciated.

(Name withheld)

Bottomline, it’s more complicated to get into Thailand than it was pre-Covid. But many people are travelling here and going through the paperwork, and you can too. But it may pay to be patient during this period of transition and re-opening. We would still recommend checking with your local Thai embassy first before booking anything. Hopefully, in coming months, the process will continue to get less complicated.

Please tell us if you’re having similar problems travelling to Thailand at this time. Did you come for some Songkran fun only to find out that most of the ‘fun’ has been banned this year? Is your hotel complying with the post-April 1 regulations?

 

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30 Comments

30 Comments

  1. Avatar

    toby andrews

    Friday, March 26, 2021 at 12:13 pm

    I am sure these quarantine hotels know very well what the changes are. They just do not want to give up their lucrative quarantine profits.

  2. Avatar

    murika

    Friday, March 26, 2021 at 12:33 pm

    Tipical…

  3. Avatar

    J West

    Friday, March 26, 2021 at 1:06 pm

    “ Oh the times they are a’ changing”.

    Great video on the ongoing immigration evolution

    • Thaiger

      Thaiger

      Friday, March 26, 2021 at 1:57 pm

      Hi J West. The system automatically unapproves any posts with links. We have published, many times, that we don’t allow links on the comments section.

  4. Avatar

    Glenn Smith

    Friday, March 26, 2021 at 1:13 pm

    We are currently in Quarantine, have come from Australia, have had two clear covid tests over the past week and endured the military process at the airport which really is first rate. When it comes April 1 we will have been here 11 nights. I don’t care about a refund but surely at that time we have served our sentence and should be allowed out of this place… I cannot stand the food any longer… its a disgrace.

    • Thaiger

      Thaiger

      Friday, March 26, 2021 at 2:00 pm

      You better give us a call when you get out and we’ll take you a great place for cheap, quality Thai food. Or a hamburger. Or steak!

  5. Avatar

    WhereIsMyASQRefund

    Friday, March 26, 2021 at 2:22 pm

    I’m also having the same problem. I’m booked to arrive in the ASQ in April 3rd. And my hotel keeps denying that the policy is “official,” and is holding my refund money for reduced usage of the ASQ ransom. This is such a crock of B. S.

    Someone needs to know or inform the hotels that this is official and to change their ASQ packages and issue refunds. It’s as if the hotels want to squeeze the last drop of cash out of you, by keeping you locked in there as long as possible. This is so unfair, and yes, it’s happening to other people!

    P.S. The Thaiger didn’t even answer the question. Their answer was to remain patient. How about someone at the Thaiger calls a mister of something, or a Governor or whoever to get clarity on why the hotels aren’t being informed!?

    • Thaiger

      Thaiger

      Friday, March 26, 2021 at 4:30 pm

      We’ve asked 3 ‘officials’ and had 3 different answers. We’ll await an official response and pass it on.

  6. Avatar

    Brian Birks

    Friday, March 26, 2021 at 3:45 pm

    God Day, I live in Dubai and I’m too trying to book for the 16th April to fly to Bangkok. Ive tried emailing the Embassy as their web site shows information dating back to November 2020!! None of the ASQ hotels in Bangkok show less than 15 days booking due to Quarantine.
    You can only book an appoiment with the Thai embassy here to submit your documents, yet I have been fully inoculated against COVID therefore I’m desperatly trying to figure out what is going on. Apparently I don’t need a fit to fly document? but the Thai embassy web site says I need a whole raft of documents that is different to what the CCSA now say are the requirements. it seems such a mess! Help!!

  7. Avatar

    Issan John

    Friday, March 26, 2021 at 4:07 pm

    Looks like he booked in for a 14 / 15 day ASQ and paid for it, but the hotel don’t want to give him a refund. It all depends on what was in the small print, like anywhere else.

    I’ve got a lot more sympathy for Glenn Smith than I do for “name withheld”

  8. Avatar

    Paul

    Friday, March 26, 2021 at 5:07 pm

    I’m the exact same. 12 days done april the 1st. I think they will make us do the full 15 days. Already lost my mind. Cant get any information

  9. Avatar

    Fai

    Friday, March 26, 2021 at 5:10 pm

    same experience: I will fly on the 21.st of April when i get Visum in time; but Frankfurt royal ambassy said, the have no official knowledge or advise about 10 days quarantine. And there is no plan for 10 days for Chiang Mai or regions where you can not have flight directly from europe (or other continents).

  10. Avatar

    Paul

    Friday, March 26, 2021 at 5:13 pm

    Just had an email to say if we are on the list of safe countries we will be allowed leave on April 1st if we have done the new sentence. Hopefully this is true. Bit of good news. Two days doesn’t seem like much but let me tell you it is huge

  11. Avatar

    toby andrews

    Friday, March 26, 2021 at 5:37 pm

    I thought that Australia had blocked departures.
    Seems that is not correct.
    Sorry Glen you have not served your sentence.
    Your crime was trusting the Thais. The penalty is bad food in an expensive hotel.
    I symypathise . . .

  12. Avatar

    Raymon

    Friday, March 26, 2021 at 5:49 pm

    The Thai people do not like the foreigners to come to Thailand.It is true.Let them wait till 31st of December of this year.

  13. Avatar

    Issan John

    Friday, March 26, 2021 at 7:28 pm

    Has anything actually been announced by anyone with the authority to do so?

    Or have the media read a great deal more into an “announcement” by a “spokesman” for the CCSA than he actually said, which reportedly was only that the change was going to start “from 1 April” rather than “with effect from 1 April” which is all that the reports seem to be based on?

    “From 1 April” could mean for those in quarantine on 1 April, those arriving and quarantined after and from 1 April, or maybe those booking after and from 1 April.

    Without an official announcement – and many countries make these announcements only the day before they take effect – it’s all guesswork.

    • Thaiger

      Thaiger

      Friday, March 26, 2021 at 8:07 pm

      Thai embassies are posting information about the change to quarantine and the changes to the fit-to-fly certificate.

  14. Avatar

    EdwardV

    Friday, March 26, 2021 at 9:53 pm

    Besides the fact I refuse to do a quarantine. All those comments are why I’m going wait a month or so after July 1 before returning. It’s going to take at a while for Thailand to work out all the kinks in their overly bureaucratic system. I’m thinking mid September.

  15. Avatar

    Chery Hayes

    Friday, March 26, 2021 at 10:33 pm

    I want to get to Bkk to see my grandson. Only love for him as kept me on this hamster wheel. Multiple documents uploaded and sent gor a COE: CERTIFUCATE OF ENTRY. I suggest people wanting to book a hotel w the new 10 day quarentine
    book w ASQSTAY, A booking agency. They want your money and are quick to respond. My advise wait til Oct, otherwise you risk serious migrane from all the requirements. You will not get into Thailand w/o a COE from Embassy.

  16. Avatar

    B.T.

    Friday, March 26, 2021 at 11:22 pm

    @WhereIsMyASQRefund:I have same story:Arrive in Bangkok on 03/04 book 15 days with hotel but I have confirmation that if the quarantine will be 11 days they will refund to days.And the base for refund id subtraction from 15 days quarantine and 11 days package which they have.All documented by mails and whatsapp texting.There not supposed to be tricks to avoid payment of the difference but who knows?.The mess is thanks to government lack of transparency whatever they announce.I made payment by local credit card if there will be some problems with refund I know what to do.On embassy website in Singapore there’s announcement in Thai language very clearly stated that quarantine from 01/04 is shorter to 11 days.When I called twice I got 2 different answers.Let’s see.

  17. Avatar

    Issan John

    Saturday, March 27, 2021 at 12:53 am

    So embassies ARE posting the information, hotels ARE being told, those quarantined ARE being allowed out early, and refunds ARE being given.

    … and there’s still a few days to go, unlike certain countries where this changes on a daily basis and people arrive not knowing what’s happening or being told to do (and charged for) 14 days quarantine they’d previously been told they wouldn’t have to do …

    … but it’s still “such a mess”, “overly bureaucratic”, etc … no surprises ?

  18. Avatar

    Lee

    Saturday, March 27, 2021 at 1:45 am

    I booked a ticket and ASQ Hotel for May 2 from the US. I previously stayed in ASQ in December at Pullman G Hotel for 15 days. I will have my 2nd Pfizer shot in a week. I fully expect that I will be quarantining for the full duration again, but my motivation I have a Thai girlfriend I am happy to spend two miserable weeks alone in isolation for the privilege of spending 3 weeks with her face to face instead of video chats. Good luck to you all, and wish us luck.

  19. Avatar

    Ben

    Saturday, March 27, 2021 at 9:46 am

    The Royal Thai Embassy in Austria’s website tell me you no longer need the Fit to Fly Certificate starting April 1st. This is a very minor change in their bureaucratic scheme.

    Quarantine is reduced from 15 nights to 11 nights for people from countries with no mutated strain of COVID. Where is that list of countries? It shouldn’t include the USA or most of the countries in Europe that have been infected with the UK, Brazilian or South African variants. Probably includes China, Singapore, Australia and other countries that have kept an air tight seal on people movements up to this point. If I was an ASQ hotel manager I wouldn’t change anything either until I saw that list of countries published by the Health Ministry.

    April 1 is the date certain leisure actives will be allowed. Does that only apply to those going into ASQ beginning April 1st? Do these new leisure rules apply to people already in ASQ on April 1st? Again clarification is needed before any ASQ hotel is changing anything.

  20. Avatar

    William

    Sunday, March 28, 2021 at 7:33 pm

    The hotels will not adapt their offer as long as the new rules are not plubished in the royal gazette. Only by then it will be official. Tit everything changes all the time. I understand the hotel industry 100%.

  21. Avatar

    John

    Monday, March 29, 2021 at 9:50 am

    I want to visit Thailand but I am confused about mandatory 30 days stay ? Is it still mandatory ?

  22. Avatar

    Eric

    Tuesday, March 30, 2021 at 6:39 am

    I had a different experience than other people. When I contacted a hotel I eyed for staying from April 18th; they sent me with an updated room rate quote for 10 days. The booking process through email was straightforward. The only caveat was when asked about the relaxed rules for hotel guests to use the common facilities, they said they have to wait for the Health Ministry to issue a new SOP. I guess the authoritative people in hotel staying case is the Health Ministry.

  23. Avatar

    Sean Quigg

    Thursday, April 1, 2021 at 7:26 am

    I arrived in Thailand at 12:20am on April 1 and was told that I was the very first person to be issued the 10 day quarantine. The confusion is not limited to the hotels. Despite being one of only 2 tourist in the entire BKK airport at this time of arrival, all the staff that I encountered were confused on what to do and how to roll out this new program. From the initial quarantine check-in to the pre-immigration, to the immigration, there were many airport and immigration staff that didn’t understand the new document process. The process was very slow and most people that saw the ‘Quarantine for 10 Days’ stamp were surprised and confused.
    The hotel was booked for the 15 day quarantine, but upon arrival very early this morning the quarantine processors understood that things were moving to 10 days and I’ve got a meeting with the hotel sales management this morning to discuss moving from the 15 to 10 day reservation.

  24. Avatar

    Connor

    Thursday, April 1, 2021 at 9:23 am

    Can anyone confirm whether the recent quarantine changes as at 1 April 2021 has any impact to those who are currently serving their quarantine period prior to the change i.e does the 10 day quarantine only come into effect for those passengers arriving into Thailand on 1 April 2021 or is it flexible and the 10 days back dates and includes the days already spent in iso prior to 1 April 2021?

    Any feedback is warmly received.

  25. Avatar

    Holly

    Wednesday, April 7, 2021 at 1:15 pm

    Hello,
    Our ASQ is not recognising the new rule listed on our Thai embassy website in Helsinki “2. Travellers are allowed to undertake activities outside of their rooms under certain conditions such as using the gym or the swimming pool, exercising outdoors, and ordering food and goods from outside.”We can order food from outside, but still not allowed to leave the room until day 7 with allocated 45 minutes outdoor time, and not allowed in the gym or swimming pool. How can we get them to recognise that we are allowed out of our rooms? We would not have come if we had known the hotel wouldn’t recognise this rule.

  26. Avatar

    Bill

    Tuesday, April 27, 2021 at 11:51 am

    So where is the “official” ASQ rules from the Ministry of Public Health? I have searched high and low on the internet and can’t find it. Know one knows where it is. So since it does not exist, there is no proof what we are allowed and not allowed to do. And it appears every ASQ is different. Some allow use of the fitness center but most do not. What’s going one? We are almost into this for a full month and still no consistent rules.

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Tim Newton has lived in Thailand since 2012. An Australian, he has worked in the media, principally radio and TV, for 41 years. He has won the Deutsche Welle Award for best radio talk program, presented over 10,000 radio news bulletins, 3,900 in Thailand alone, hosted 650 daily TV news programs and produced 2,100 videos, TV commercials and documentaries. As founder of The Thaiger, Tim now acts as the Content Manager and head-writer, whilst supervising the growth of the YouTube channel. He's reported for CNN, Deutsche Welle TV, CBC, Australia's ABC TV and Australian radio during the 2018 Cave Rescue and other major stories in Thailand.

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