Connect with us

Phuket

Travel insurance fails as Phuket tourist faces B600k medical bill

Legacy Phuket Gazette

Published

 on 

PHUKET: Family and friends of New Zealander Sean Kenzie, who suffered extensive injuries after being knocked off his motorbike in Phuket, have launched a campaign to raise funds to pay his spiraling medical bills.

Mr Kenzie, 27, was involved in a collision with a taxi van in Patong last Saturday (June 30).

He suffered a split liver, two punctured lungs and broken ribs. His neck has already had surgery to reattach the muscles and jaw. He now needs further surgery to fix his jaw.

His medical bill to date is NZ$16,000 and rising. The surgery to correct his broken jaw will cost about NZ$8,000 – a total of more than 600,000 baht, explained Sean’s brother, Kane.

“I’d like to say thank you to everyone who has contributed to the cause, but we still have a long way to go,” Kane told the Phuket Gazette this morning.

“The NZ$16,000 is for surgeries that saved his life, but he also needs to fly back home and he’ll need doctors after he gets back,” he added.

According to the support group’s Facebook page, as of this morning just over NZ$2,500 had been raised.

“We’d really like to get our son home and get him well. We are hoping for the goodwill of other human beings,” Sean’s mother, Nadine Mouritsen, told the Gazette from her home in Napier, New Zealand.

Sean was returning to his hotel room in Patong when the accident happened. He arrived in Phuket the day before with his boss from Perth, Western Australia, where Sean lives and works.

He was wearing a helmet at the time of the accident, but doesn’t remember any details of what happened. “I checked into my hotel. I hired a little scooter; had a look around. The next thing you know, I was in here,” he told Channel 7 news from his hospital bed.

“I must have been hit from behind,” he added. Witnesses reported he was struck by a passenger van.

When his girlfriend, Amy Myles, arrived in Phuket the next day, Sean was in the intensive-care unit.

“If we had known that he wasn’t covered for a motorbike [accident], then he wouldn’t have hired one. He wouldn’t have been riding around on his first day,” said Amy.

“Sean paid more money to get the highest cover he thought was available to him. He was under the understanding that he was covered for everything,” she told reporters in New Zealand.

Sean’s mother and brother are likewise dumbfounded by the travel insurance policy specifically excluding medical expenses arising from motorbike accidents.

Mrs Mouritsen told the Gazette she was stunned that the policy, issued by a major travel insurance company and sold through the travel agent, did not cover injuries sustained in motorbike accidents – especially for people specifically travelling to Thailand.

“It seems so strange when it is the mode of transport for the country,” she said.

Kane explained that the policy, though sold as “full coverage”, had motorbike accidents set aside for “extra coverage” at extra expense.

“I understand a contract is a contract, but how you word it is critical. I have never been to Thailand but everyone knows motorbike accidents are common in Thailand. My first impression when you say ‘Thailand’ is motorbikes all jostling with each other to get in front.

“You would think motorbike insurance would be included when a policy is sold as ‘full coverage’, and that as an insurance company you would naturally include it…. Maybe they excluded it because it was costing them too much,” he said.

The Gazette notes that the slogan used by the travel insurance company is “…travel insurance you can trust…”

The effort to raise funds has been exhausting. “I haven’t slept for about two and a half days,” Kane told the Gazette this morning.

People wanting to make a donation can do so through Nadine Mouritsen’s New Zealand bank account with ANZ Bank (Account number: 11-6401-0087968-47), and through Jemma Tangohau’s Australian bank account with ANZ Bank (BSB: 014688; Account number: 454421766).

 

Get more from The Thaiger

📱 Download our app on Android or iOS
👋 Have your say on our Thailand forums
🔔 Subscribe to our daily email newsletter
📺 Subscribe / Join YouTube for daily shows
👍 Like/Follow us on Facebook
🐦 FOLLOW us on Twitter
📷 FOLLOW us on Instagram

image

Join the conversation and have your say on Thailand news published on The Thaiger.

Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now.

Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Click for more information and the Thaiger Talk Guidelines.

Click to comment

You must be logged in to post a comment Login

Leave a Reply

Archiving articles from the Phuket Gazette circa 1998 - 2017. View the Phuket Gazette online archive and Digital Gazette PDF Prints.

Follow Thaiger by email:

News10 mins ago

Grenade attack kills ranger in Pattani

Pattaya14 mins ago

Reopening Pattaya: Will it happen next week or not?

Thailand1 hour ago

5 police kiosks set on fire in Bangkok, no injuries reported

Sponsored21 hours ago

HOMA is now offering fully-serviced, affordable lifestyle apartments in Phuket Town.

Welcome back to Thailand!

Thaiger is getting behind local businesses for the restart of tourism in Thailand - up to 50% discounts across all advertising packages!

Pattaya1 hour ago

Pattaya restaurant busted selling alcohol, 15 arrested

Thailand1 hour ago

Decision on Hua Hin Hospital “dual pricing” case set for next week

Thailand1 hour ago

Morning Top Stories | CCSA says Nov 1 Re-opening possible, Joe Ferrari update | September 23

image
Join the conversation on the Thaiger Talk forums today!
Thailand2 hours ago

Good Morning Thailand | Is E-sports a real sport? Covid Visas, Joe Ferrari | Ep. 95

Guides2 hours ago

Best VPN services to use in Thailand

Thailand2 hours ago

Lawyer and shaman duo demand police investigate Kanchanaburi temple rehab that allegedly tortured patients

360 Reviews2 hours ago

Top 8 bottled water in Thailand

Phuket2 hours ago

Phuket Covid-19: 1 new death, hospital occupancy rates fell

Guides2 hours ago

The best caves in Thailand to explore

Best of2 hours ago

5 must-try drinks when you visit Thailand

Thailand3 hours ago

Police seize assets believed to be acquired through drug trade, assets valued at nearly 59 million baht

Coronavirus Vaccines3 hours ago

Thailand to receive 120,000 doses of AstraZeneca from Singapore on Saturday

Morning Top Stories Thailand | Police to end protests, Human Trafficking | September 14 | Thaiger
Thailand1 week ago

Morning Top Stories Thailand | Police to end protests, Human Trafficking | September 14

Thailand7 months ago

Thailand News Today | Thai Airways in rehab, All go for Songkran | March 4

Tourism7 months ago

Phuket’s nightlife. Yes, bars and clubs are still open | VIDEO

Phuket7 months ago

Thailand News Today | Covid passport talks, Thai Airways heads to court | March 2

Tourism7 months ago

Phuket Thai food treats you need to try | VIDEO

Thailand7 months ago

Thailand News Today | Bars, pubs and restaurants ‘sort of’ back to normal | Feb 23

Tourism7 months ago

In search of Cat & Dog Cafés in Phuket Town | VIDEO

Thailand8 months ago

Thailand News Today | Gambling crackdown, Seafood market to reopen, Vlogger challenge | Jan 21

Thailand8 months ago

Thailand News Today | Covid testing for visas, Business impact, Vaccine approval | January 19

Thailand8 months ago

Thailand News Today | Weekend Bangkok bombs, Thailand fires, Covid update | January 18

Thailand8 months ago

Thailand News Today | Stray car on runway, Indonesian quake, 300 baht tourist fee | January 15

Thailand8 months ago

Thailand News Today | Governor off respirator, sex-trafficking arrest, condo prices falling | January 14

Thailand8 months ago

Thailand News Today | Chinese vaccine, Thailand ‘drug hub’, Covid update | January 13

Thailand8 months ago

Thailand News Today | Bangkok may ease restrictions, Phuket bar curfew, Vaccine roll out | January 12

Thailand8 months ago

Thailand News Today | Covid latest, Cockfights closed down, Bryde’s Whale beached | January 11

Trending