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How to be charged 2,600 baht for having a flat battery in the Jungceylon car park

Tim Newton

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A rant…

Started off with trying to exit the Jungceylon carpark in Patong, Phuket, late on a Sunday night. After watching a film in their tawdry cinemas, I was assured by ticket sales staff that I should present my ticket stub with the car park card for free exit.

Getting to the exit gate and I was told I had to go to an ‘elevator’ to get my ticket stamped. As there were already three other cars behind me (it was around 9.30pm at this stage), it caused quite a kerfuffle and tempers (mine included) were starting to fray.

The poor woman at the exit booth (whose key work skill must be ‘patience’), kept yelling ‘elevator, elevator’, doing little to inform us what we were actually meant to do. (I wanted to leave a car park, not go on an elevator?!?).

Anyway, minor ‘misunderstanding’ sorted out soon enough, and returned to my car to exit the car park (about 10 minutes later).

A Russian man had had his own adventures with the Jungceylon car park the night before. Firstly he was stuck there on the Saturday night with a flat battery in his white sedan. As it was very late, and wanting to get home, he left the car in the space and took a taxi.

As I was sorting out my own car park ‘misunderstanding’, other car park staff assisted him with his flat battery by jump starting his car. The assisting staff were given a gratuity, I don’t know how much.

But on reaching the exit gate he was told he had to pay 1,800 baht. (Presumably for around 24 hours of car parking).

With his fist full of receipts, around 3,300 baht worth, he was also told ‘elevator, elevator’. He got out of his car, there were another three cars backed up behind him at this stage, and went to find the ‘elevator’. Upon returning he was now told he had to pay 2,600 baht! How the amount had magically inflated to 2,600 baht remains a mystery but the cark park ‘gatekeeper’ was not to be messed with.

By this stage about eight young Thai gentlemen, with name tags, keys hanging from their belts and hand-held radios, had turned up to ‘assist’ in addressing my complaints and ensuring that the Russian man was not able to leave the car park before paying the 2,600 baht. The only common language among the Russians and the Thais in the situation was English and it was not going well.

Google Translate was getting a fine workout but wasn’t really helping.

During the extended ‘negotiations’ the cars behind were detoured around and allowed free exit.

Given the man’s travails in having a flat battery, having to come back to the steamy car park late on a Sunday night, the cars piling up behind him and the loss of face for just about everyone at this stage, the ‘smart’, good PR thing to do would have been to thank him for spending 3,300 baht at their expensive shopping centre, lifted the boom gate and waved him on his way.

But no, these young Thai car park staff wanted their pound of flesh and there was no way in the world that barrier was going to be lifted until the man had paid every baht he ‘owed’. Three police turned up to try and sort things out but all departed in exasperation, knowing the car park staff were being pig-headed but unable to intervene because they would have caused their fellow Thais a loss of face.

At this stage the Thai car park staff were already starting to utter things under their breath and spitting out ‘farang’ in their deliberations.

During the entire two hour drama many other cars had the same issue of not understanding that they needed to report to the bottom of one of the ‘elevators’ to have their receipts stamped. There didn’t appear to be any signage or understanding of the procedure (until, of course, you go through this rather drawn out lesson in Jungceylon car park procedure). There was a sign outside the elusive ‘elevator’ but given there are seven other exits from the car park you’re unlikely to see them.

Apart from Jungceylon losing the patronage of at least two, or more, customers over their overly-officious and unprofessional behaviour, the system will surely remain unfixed waiting for the next stupid ‘farang’ to stroll innocently into the underground farrago.

The only bright light in the dingy car park fiasco was the pleasant young gentlemen sitting at the ‘elevator’ with his stamps and gracious smile, wearing full eye make up and blissfully unaware of the surly car park Nazis. He profusely apologised but I am fairly sure he was none-the-wiser about my lengthy explanation of the situation.

Give the man a pay rise!

For Jungceylon, I would urge better signage, in a few languages (it IS a tourist town), to inform us about their rather opaque car park procedures.

I did ask for a statement to include in this story from some of the ‘people with hand radios’ or a comment from the Manager. But there was none forthcoming. Our forum remains wide open for a response from management.

 

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Tim Newton has lived in Thailand since 2012. An Australian, he has worked in the media, principally radio and TV, for 41 years. He has won the Deutsche Welle Award for best radio talk program (public radio Australia), presented over 11,000 radio news bulletins, 3,900 in Thailand alone, hosted 950 daily TV news programs and produced 2,100 videos, TV commercials and documentaries. He also reported for CNN, Deutsche Welle TV, CBC, Australia's ABC TV and Australian radio during the 2018 Cave Rescue and other major stories in Thailand. As founder of The Thaiger in 2016, Tim is the current CEO for company, based in Bangkok.

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