Connect with us

Bangkok

Four Thai pilots told not to discuss the first class seat fiasco

The Thaiger

Published

on

Four Thai pilots told not to discuss the first class seat fiasco | The Thaiger

As if their slice of the local Thai market keeps dwindling amidst increased competition and rising operating costs, and one of their planes skids off a runway at Suvarnabhumi last week, wasn’t bad enough.

Now Thai Airways is facing another PR nightmare over bumped passengers on one of its flights.

After the Thai Airways president expressed ‘regret’ and said the issue was ‘severe’, nothing more has been forthcoming over the October 11 incident on a Zurich to Bangkok flight. Two first class seated passengers had to give up their seats for two ‘deadhead’ pilots – off-duty pilots that had to return to go on duty with other flights.

The best response Thai Airways has come up with is preventing the key players, four Thai pilots, from discussing the matter in public.

OK, sit back with a pad and paper and we’ll bring you up to date with what happened…

TG 971 was a flight from Zurich to Bangkok, which had a Boeing 777-300 scheduled to carry the passengers in fine Thai style from Europe back to the Kingdom. But the 777 plane was found to have a problem in the hours before the flight and a 747-400 was brought into service instead.

Now, the Thai 777-300 was fitted out in a Business and Economy layout with no first class seating. The 747-400 had a three cabin configuration, including first class seating. The Station Manager (the staff member at Zurich empowered with sorting out these occasional problems) upgraded the booked Business Class passengers to First Class seating in the 747.

But here was the problem: the pilots waiting in Zurich to fly the Boeing 777 back to Bangkok didn’t have the certification to fly a Boeing 747, so had to be replaced, requiring them to ‘deadhead’ back to Bangkok as additional passengers.

(Still with us?)

But the two ‘deadhead’ pilots demanded two first class seats for their journey, requiring two of the upgraded passengers to relinquish their ‘pointy end’ seats.

From original reports, none of them would volunteer their serendipitous first class seating, kicking off a two hour delay whilst negotiations continued until, eventually, two of the seated first class passengers gave up their seats for the ‘deadhead’ pilots (sure most of us had never heard of the term before this story.)

All this has played out badly for Thai Airways on social media.

A source is quoted in Matichon Online yesterday that all four pilots involved have been ordered to say nothing about the incident after the chairman of Thai Pilots Association gave an interview and a fellow-pilot posted on Facebook in their defence.

“For active pilots, crew cabins are available but if they aren’t, seats must be reserved for them – first class for pilots or business class if a plane doesn’t have a first-class section.

“For inactive pilots, there is no rule that first-class seats should be reserved for them or not,” the source explained.

A 747 has more total seat numbers than a 777 so, presumably, the economy customers must have been enjoying a few extra spare seats whilst all the drama was unfolding in the pointy end of the aircraft whilst it sat on the Zurich tarmac.

And what of the business class seats left over after some of the booked business class passengers had been upgraded to the first class cabin? Could the two ‘deadhead’ pilots have ‘slummed it’ in the business class cabin?

Thai is yet to release an official statement from the Zurich Station Manager or the pilots involved. Many in social media say much of the problem comes from the sense that Thai pilots have an over-enthusiastic sense of ‘entitlement’ whilst others say Thai Airways forgot the first rule in service business, “the customer comes first.”

In the meantime we have plenty of leaks out of the national airline and social media ‘experts’ to keep us talking about this for the next few days.

Keep in contact with The Thaiger by following our Facebook page.



Looking to jettison some items before jetsetting away or chartering a yacht? Look no further than Thaiger Classifieds where you can find and post items, work, property and more for free. Be sure to check out YonderTours for things to do in Thailand and tours across the country.

Read more headlines, reports & breaking news in Bangkok. Or catch up on your Thailand news.

If you have story ideas, a restaurant to review, an event to cover or an issue to discuss, contact The Thaiger editorial staff.

1 Comment

1 Comment

  1. Avatar

    werni

    October 22, 2018 at 8:31 am

    The Thai B747 business class seats cannot be reclined to a complete flat position. I understand, these two deadhead pilots flew the B747 to Zurich and had to return to take over their next shift. Their request to have a comfortable flight back is understandable. It was a big mistake of the Station Manager to upgrade too many passengers to first class seats and incapability of Thai Airways to communicate this properly. The B777 pilots enjoyed a longer off duty stay in Zurich until the next B777 arrives.

Leave a Reply

Your email address will not be published. Required fields are marked *

Bangkok

Two people and 1,000 chickens die in Pathum Thani collision

The Thaiger & The Nation

Published

on

Two people and 1,000 chickens die in Pathum Thani collision | The Thaiger

PHOTO: คนช่วยคน จ.ปทุมธานี สายด่วน 1669

Two trailer trucks have collided in Pathum Thani, to the north of Bangkok, killing two people and around 1,000 chickens.

The driver and a female passenger were heard screaming for help as their vehicle burst into flames. The chicken were being transported in the back of the truck.

Police were alerted at 3.10am about the incident on the Thanya Buri-Wang Noi road at an intersection in Moo 5 village of the Klong Luang district. Fire fighters took about an hour to contain the blaze. The charred bodies of the driver and his female passenger were found in the cabin of the truck.

The Nation reports that the trailer truck smashed into the back of another truck that had stopped at a red light.

25 year old Siripong Malimart, the driver of the 10 wheel truck waiting at the traffic lights, told police that he was also carrying chickens from Chaiyaphum to Chon Buri’s Si Racha district and had stopped at the red light when the other truck slammed into his truck.

According to The Nation, he said he turned the emergency lights on and stepped on the brake now and then so that vehicles behind him could see the brake lights. He said he did not understand why the trailer truck hit the rear of his truck apparently at full speed.

Police suspect that the trailer truck driver dozed off at the wheel.

SOURCE: The Nation

Keep in contact with The Thaiger by following our Facebook page.
Continue Reading

Bangkok

What did this Bangkok homeowner find on their couch?

The Thaiger

Published

on

What did this Bangkok homeowner find on their couch? | The Thaiger
Keep in contact with The Thaiger by following our Facebook page.
Continue Reading

Bangkok

Hong Kong’s protests have been good for Bangkok’s luxury condo market

The Thaiger

Published

on

Hong Kong’s protests have been good for Bangkok’s luxury condo market | The Thaiger

High end Hong Kong investment is turning away from the Chinese business hub and looking outside for new investment opportunities.

Thailand’s high-end luxury condo market has been one of the beneficiaries.

Keerin Chutumstid, from the Bangkok-based Magnolia Quality Development, says about 40% of the condos in a 52 storey Bangkok luxury tower development that opened last week have already been sold to buyers from mainland China, Hong Kong, Taiwan and Singapore. Among those, mainland Chinese and Hong Buyers are the top foreign customers.

The new luxury tower on the Chao Phraya River has 146 units, which are managed by 5 star managers Mandarin Oriental Hotel Group. Prices start at 65 million baht (US$2.9 million) and go up to 533 million baht for the larger penthouses.

Keerim says that the protests give them an advantage for the project.

“If you look at Thailand right now, compared to other countries, we have a good level of political stability.”

Meanwhile, Thailand leading property portal FazWaz says there has been a noticeable surge of enquiries in the past few months. CEO Brennan Campbell says a lot of the new interest is coming out of Hong Kong and Mainland China….

“FazWaz has noted an influx of investment inquiries over the past two months. The city’s high-end market offers some of the best condominium properties in the world at prices still well below other mature property markets. We’re also seeing a lot more inquiries into the medium-level condo market from 6-15 million baht as well as for the ultra-luxury market over 35 million baht.”

Last week, Hong Kong’s CK Asset Holdings and Sun Hung Kai Properties decided to postpone sales of new multi-billion-dollar projects, and transactions in the secondary market are down sharply, especially for luxury homes. The slump follows two months of protracted and often violent street protests by Hong Kong’s pro-democracy movement.

It’s believed that the circumstance could add another tailwind to the luxury market in Bangkok, where the last decade’s tourism boom has put the city on the map for investors, especially mainland Chinese who have buying up big.

Bangkok real estate has also been attractive to international investors because, even after years of gains, prices are still often cheaper than in less travelled-to cities such as Jakarta, Kuala Lumpur, or Vietnam’s Ho Chi Minh City.

Keep in contact with The Thaiger by following our Facebook page.
Continue Reading

The Thaiger Newsletter

Keep up with all the day’s news. Subscribe here.

The latest news and information from Thailand.

* indicates required



ปังมาก “โมเม ธนัชชา” เล่นลีกญี่ปุ่น ทีมบลูแคท | The Thaiger
วอลเลย์บอล1 hour ago

ปังมาก “โมเม ธนัชชา” เล่นลีกญี่ปุ่น ทีมบลูแคท

ชาวเน็ตชม วินัยนศ.ญี่ปุ่น ไม่ยอมให้คนไทยขี่จยย.บนฟุตปาธ (คลิป) | The Thaiger
คลิปข่าว1 day ago

ชาวเน็ตชม วินัยนศ.ญี่ปุ่น ไม่ยอมให้คนไทยขี่จยย.บนฟุตปาธ (คลิป)

วินาทีฮือฮาทั้งประชุมสภา รัฐบาลเสียงปริ่มน้ำ แพ้โหวตฝ่ายค้านครั้งแรก [คลิป] | The Thaiger
ข่าวการเมือง2 weeks ago

วินาทีฮือฮาทั้งประชุมสภา รัฐบาลเสียงปริ่มน้ำ แพ้โหวตฝ่ายค้านครั้งแรก [คลิป]

4 โมงเย็น ถ่ายทอดสดวอลเลย์บอล U23 ชายแชมป์เอเชีย ไทยพบซาอุฯ | The Thaiger
วอลเลย์บอล2 weeks ago

4 โมงเย็น ถ่ายทอดสดวอลเลย์บอล U23 ชายแชมป์เอเชีย ไทยพบซาอุฯ

18 ก.ค. 5โมงเย็น ถ่ายทอดสดวอลเลย์บอลไทย-ฮ่องกง ชิงแชมป์เอเชียรุ่น U23 | The Thaiger
วอลเลย์บอล1 month ago

18 ก.ค. 5โมงเย็น ถ่ายทอดสดวอลเลย์บอลไทย-ฮ่องกง ชิงแชมป์เอเชียรุ่น U23

“แอน ทองประสม” เล่นทายาก ในวัยเข้าเลข 4 [คลิป] | The Thaiger
ดาราไทย1 month ago

“แอน ทองประสม” เล่นทายาก ในวัยเข้าเลข 4 [คลิป]

18 ก.ค. 5โมงเย็น ถ่ายทอดสดวอลเลย์บอลไทย-ฮ่องกง ชิงแชมป์เอเชียรุ่น U23 | The Thaiger
วอลเลย์บอล1 month ago

18 ก.ค. 5โมงเย็น ถ่ายทอดสดวอลเลย์บอลไทย-ฮ่องกง ชิงแชมป์เอเชียรุ่น U23

คลิปนาทีพลเอกประยุทธ์ให้สัมภาษณ์นักข่าวภาษาอังกฤษ ตอบคล่องปร๋อเรื่องกฎหมาย | The Thaiger
ข่าวการเมือง1 month ago

คลิปนาทีพลเอกประยุทธ์ให้สัมภาษณ์นักข่าวภาษาอังกฤษ ตอบคล่องปร๋อเรื่องกฎหมาย

ฺBlink กรี๊ดคอแตก ลิซ่า Solo คอนเสิร์ตวันแรก BLACKPINK world tour in your area : encore | The Thaiger
BLACKPINK1 month ago

ฺBlink กรี๊ดคอแตก ลิซ่า Solo คอนเสิร์ตวันแรก BLACKPINK world tour in your area : encore

ไฮไลท์ บราซิล-โปแลนด์ วอลเลย์บอล เนชั่นส์ ลีก 2019 รอบสุดท้าย | The Thaiger
วอลเลย์บอล1 month ago

ไฮไลท์ บราซิล-โปแลนด์ วอลเลย์บอล เนชั่นส์ ลีก 2019 รอบสุดท้าย

คลิปย้อนหลัง Miss Grand Thailand 2019 รอบชุดประจำชาติ | The Thaiger
บันเทิง1 month ago

คลิปย้อนหลัง Miss Grand Thailand 2019 รอบชุดประจำชาติ

ถ่ายทอดสดMiss Grand Thailand 2019 รอบชุดประจำชาติ 10 ก.ค. | The Thaiger
บันเทิง1 month ago

ถ่ายทอดสดMiss Grand Thailand 2019 รอบชุดประจำชาติ 10 ก.ค.

ชมไฮไลต์ ‘นุสรา ต้อมคำ’ เซตมือ 1 เนชั่นส์ ลีก 2019 รอบแรก | The Thaiger
วอลเลย์บอล1 month ago

ชมไฮไลต์ ‘นุสรา ต้อมคำ’ เซตมือ 1 เนชั่นส์ ลีก 2019 รอบแรก

6 ก.ค. บ่ายสอง ถ่ายทอดสดตุรกี-บราซิล วอลเลย์บอลเนชั่นส์ ลีกรอบตัดเชือก | The Thaiger
วอลเลย์บอล2 months ago

6 ก.ค. บ่ายสอง ถ่ายทอดสดตุรกี-บราซิล วอลเลย์บอลเนชั่นส์ ลีกรอบตัดเชือก

สูสี! ไฮไลต์บอลโลกหญิงรอบรองฯ คู่ 2 เนเธอร์แลนด์ 1-0 สวีเดน | The Thaiger
ฟุตบอล2 months ago

สูสี! ไฮไลต์บอลโลกหญิงรอบรองฯ คู่ 2 เนเธอร์แลนด์ 1-0 สวีเดน

Trending