first class

  • Bangkok

    Thai Airways apologises for the Zurich-Bangkok stuff up

    Thai Airways is promising disciplinary action after an investigation found both the flight captain and the station manager based in Zurich had acted ‘unethically’ in the delayed Zurich-Bangkok flight earlier this month. The Thai Airways president Sumeth Damrongchaitham has apologised for the incident stating the investigation showed that the problems happened due to lack of coordination between the flight captain…

  • Bangkok

    “Customer is King” – Thai Airways union attacks first class pilots

    The Thai Airways International worker’s union has attacked two pilots for demanding first-class seats from passengers in a standoff drama that delayed an October 11 Zurich-Bangkok flight by two hours even as airline executives vowed to reform the national carrier. Airways executives pledged to nurture a “Customer is King” culture, pledging to use the controversy as an opportunity to revamp…

  • Bangkok

    Four Thai pilots told not to discuss the first class seat fiasco

    As if their slice of the local Thai market keeps dwindling amidst increased competition and rising operating costs, and one of their planes skids off a runway at Suvarnabhumi last week, wasn’t bad enough. Now Thai Airways is facing another PR nightmare over bumped passengers on one of its flights. After the Thai Airways president expressed ‘regret’ and said the…