Passenger disturbed by ghostly faces inside unusual Bolt ride
A passenger shared photos of an unusually decorated Bolt car yesterday, September 1, describing the ride as a “nightmare” and raising concerns about how the interior could affect passengers travelling at night.
The woman posted about the ride in the Facebook group พวกเราคือผู้บริโภค (We Are Consumers), saying she was in a hurry and decided to continue with the journey despite feeling uncomfortable with the car’s interior.
Photos taken from the back seat show the two front headrests covered with pale human-face designs featuring wide-open eyes, resembling ghostly characters from horror films. A wooden sign listing rules for passengers was also hung behind one of the seats.
She also questioned how women or children might feel if they were taking the same vehicle at night.
The passenger said she had already complained to Bolt customer service about the interior but felt the company did not take her concerns seriously.
“I complained to Bolt customer service, but it seems like they didn’t care,” she wrote.
The passenger also shared a photo of the car’s exterior, showing body panels missing around the rear of the vehicle.
The post drew comments about both the decorations and the condition of the car. “I’m not afraid of ghosts, but I’m more afraid of the driver. This isn’t normal,” one person wrote.
Another questioned the exterior, writing, “Never mind the interior, but is the condition of the car actually acceptable?”
A third commenter wrote, “I’m someone who isn’t afraid of ghosts, but doing this is disturbing. Why do it? It’s not even funny.”
Bolt has confirmed that the driver’s access to the platform has been suspended while the company investigates the incident and checks whether the vehicle meets its safety and roadworthiness requirements.
“We can confirm that Bolt received the passenger’s report and is investigating the incident. We understand that the experience was distressing, and we regret that the passenger felt their concerns were not taken seriously.
“Our team has contacted the passenger to request further information and is awaiting a response. The driver’s access to the Bolt platform has been suspended while we investigate and confirm that the vehicle meets our safety and roadworthiness requirements.
“Appropriate action will be taken based on the outcome of the review. The safety and comfort of everyone using our platform remain our priority.”
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